Customer Information Center Supervisor jobs in Shreveport, LA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Fulfillment Center Supervisor (Weekend)
  • Cart.com, Inc.
  • Center, TX FULL_TIME
  • Job Description: Who We Are: We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. Cart.com Fast Facts: 6,000 customers worldwide 1,600 employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10 trillion in product value across channels Our digital and physical operations support $8 billion in Gross Merchandise Value This position is open to applicants or individuals who are located in or willing to move to AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, OR, PA, TN, TX, UT. The Role: The Fulfillment Center Supervisor will be a key leader at our Dallas Fulfillment Center. You will be responsible for managing and motivating a team to achieve productivity, safety, and departmental goals. The potential assignments would be one or more of the following areas: replenishment, receiving, outbound, inventory, special projects & returns. The ability to, work in a fast-paced environment, motivate a performance driven team, and be customer service driven, is a must. What You'll Do: Manage a team of associates ranging from 10-30 team members Manage time tracking, time off, and approve timecards for your team Be comfortable running metrics and reports to establish team performance and share updates with the broader operations team Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost and best possible service levels Drive efficiency in operations by continuously improving current processes and practices. Maintain a safe work environment. Hire and train distribution center team members on best practices and maintain policy and procedures as outlined Work cross functional with other supervisors to achieve broader goals outside your main department. Who You Are: A leader with the ability to influence A high level communicator both orally and written Able to multi-task and adapt to a changing environment A Problem Solver Team oriented with strong interpersonal skills 'What You've Done: 3 yrs warehouse operations experience within 1 of the following....replenishment, receiving, outbound, inventory, special projects & returns Experience and knowledge of Fulfillment Center Worked directly with Microsoft Excel and Word. 3PL experience 1 yrs leadership experience Retail experience Physical Demands: Ability to work weekend 1st shift schedule Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) Able to maintain attention and concentration for extended periods of time Able to work overtime including extended schedules during peak seasons. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. #LI-CS Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.
  • 6 Days Ago

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Distribution Center Supervisor
  • Blue Signal
  • Shreveport, LA FULL_TIME
  • Our client is a leading provider in pharmaceutical distribution committed to delivering high-quality healthcare solutions. With a focus on efficiency, compliance, and employee well-being, they strive ...
  • 1 Month Ago

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Texarkana, TX FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 22 Days Ago

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 1 Day Ago

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Dietary supervisor
  • North Caddo Medical Center
  • Vivian, LA FULL_TIME
  • To Assume the responsibility for the planning, direction, and management of the North Caddo Medical Center Dietary Program which is designed to give the patient the best possible dietary care regardle...
  • 4 Days Ago

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Customer Service
  • HURST ST,,CENTER,TX
  • Center, TX FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • 8 Days Ago

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0 Customer Information Center Supervisor jobs found in Shreveport, LA area

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Part Time Assistant Manager
  • rue21 Inc.
  • Bossier City, LA
  • **Part Time Assistant Manager** * 230 Boardwalk Blvd, Bossier City, LA, United States * Part-time * Department: Stores *...
  • 3/28/2024 12:00:00 AM

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US, Ultrasound Technologist Registered - Marshall Imaging - Full Time
  • Christus Health
  • Marshall, TX
  • Description Summary: The Registered Ultrasound technologist will apply medical ultrasound to the patient in accordance w...
  • 3/28/2024 12:00:00 AM

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Armed Security Officer - Highland Medical Center
  • Christus Health
  • Shreveport, LA
  • Description Summary: Uniformed position at all times. Armed Security Officer’s duties include being a visible deterrent ...
  • 3/27/2024 12:00:00 AM

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Plant Associate
  • Stericycle Inc.
  • Cullen, LA
  • Title: Plant Associate Requisition Id: 32574 Job Function: Plant/Processing Operations Career Area: Operations Work Loca...
  • 3/27/2024 12:00:00 AM

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Ultrasound Technologist-Imaging Ultrasound-Full Time
  • Christus Health
  • Shreveport, LA
  • Description Summary: This Job will apply medical ultrasound to the patient in accordance with a doctor's order and works...
  • 3/26/2024 12:00:00 AM

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Ultrasound Technologist-Imaging Ultrasound-Full Time
  • Christus Health
  • Shreveport, LA
  • Description Summary: This Job will apply medical ultrasound to the patient in accordance with a doctor's order and works...
  • 3/24/2024 12:00:00 AM

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Surgical Technician Non-Certified-Ldrpn-Full Time
  • Christus Health
  • Shreveport, LA
  • Description Summary: This position is responsible for preparing and passing instruments and equipment for assigned surgi...
  • 3/24/2024 12:00:00 AM

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Recruiter I - Shreveport Bossier HR Office
  • Christus Health
  • Shreveport, LA
  • Description Summary: The Recruiter I is responsible for recruiting, screening and interviewing applicants for profession...
  • 3/24/2024 12:00:00 AM

Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,651 to $94,734
Shreveport, Louisiana area prices
were up 1.2% from a year ago