Customer Information Center Supervisor jobs in Sayreville, NJ

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Administrative Assistant/Customer Service Specialist
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • ```Job Summary:```
    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.

    ```Duties:```
    - Answering incoming calls and responding to customer inquiries in a professional and timely manner
    - Assisting customers with product information, order status, and issue resolution
    - Providing accurate and efficient data entry for customer orders and inquiries
    - Managing calendars and scheduling appointments for customers
    - Collaborating with other team members to ensure seamless customer service experience
    - Utilizing phone systems and other communication tools effectively

    ```Requirements:```
    - Previous experience in a customer service role is preferred
    - Excellent communication skills, both verbal and written
    - Strong computer skills, including proficiency in Microsoft Office Suite
    - Ability to multitask and prioritize tasks effectively
    - Knowledge of QuickBooks or similar accounting software is a plus

    If you are a detail-oriented individual with exceptional customer service skills, we would love to hear from you. Join our team and be part of a company that values its employees and provides opportunities for growth.

    Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Job Type: Full-time

    Pay: $22.00 - $30.00 per hour

    Expected hours: 30 – 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Flexible schedule
    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

  • 1 Month Ago

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Supervisor, Contact Center
  • HMH HOSPITALS CORPORATION
  • Wall, NJ FULL_TIME
  • Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
  • Just Posted

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Financial Center Supervisor I
  • Fulton Bank
  • Hainesport, NJ FULL_TIME
  • Overview Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one s...
  • 1 Month Ago

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Call center customer
  • ADT
  • Manasquan, NJ FULL_TIME
  • Position Summary : Answers, responds to, and follows up regarding alarm activity by performing some or all of the following duties : Essential Duties And Responsibilities include the following. To per...
  • Just Posted

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Nurse Supervisor
  • CENTER FOR HEALTH MEDICINE AND DENTISTRY
  • Lakewood, NJ FULL_TIME
  • Supporting a clinical practice environment where nursing staff provides exceptional care for the patients.Assigning duties to nursing staff, providing appropriate feedback and assessment of care deliv...
  • 16 Days Ago

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Registered Nurse Supervisor - RN
  • Cranbury Center
  • Monroe, NJ FULL_TIME
  • WEEKENDS: PART-TIME DAY SHIFT Benefits Nursing Student Loan Debt Repayment and Tuition AssistanceTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmpl...
  • 29 Days Ago

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0 Customer Information Center Supervisor jobs found in Sayreville, NJ area

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Grill & Patio Furniture-Temporary Associate
  • COSTELLOS ACE
  • Staten Island, NY
  • Job Details Level Entry Job Location BHC Staten Island - Staten Island, NY Position Type Seasonal Education Level High S...
  • 4/26/2024 12:00:00 AM

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Grill & Patio Furniture-Temporary Associate
  • COSTELLOS ACE
  • Island Park, NY
  • Job Details Level Entry Job Location BHC Island Park - Island Park, NY Position Type Seasonal Education Level High Schoo...
  • 4/26/2024 12:00:00 AM

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Client Svc II Rep- Front Desk Receptionist
  • Canon USA & Affiliates
  • New York, NY
  • **About the Role** Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and...
  • 4/26/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/25/2024 12:00:00 AM

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Preconstruction Manager
  • The Axel Group, LLC
  • East Brunswick, NJ
  • The Axel Group is seeking a Preconstruction Manager to join our clients team out of East Brunswick NJ ! This position is...
  • 4/24/2024 12:00:00 AM

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Assistant Pre-Construction Manager/Estimator
  • Greek Real Estate Partners
  • East Brunswick, NJ
  • Job Description Job Description This position is responsible for pre-construction and coordination of projects from ince...
  • 4/23/2024 12:00:00 AM

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Preconstruction Manager
  • The Axel Group Llc
  • East Brunswick, NJ
  • The Axel Group is seeking a Preconstruction Manager to join our clients team out of East Brunswick NJ ! This position is...
  • 4/22/2024 12:00:00 AM

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Administrative Assistant to the Compliance Director
  • APluscare LLC
  • East Brunswick, NJ
  • Job Title: Administrative Assistant to the Compliance Director Reporting Supervisor: Compliance Director Position Summar...
  • 4/22/2024 12:00:00 AM

Sayreville is a borough located on the Raritan River, near the Raritan Bay in Middlesex County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 42,704, reflecting an increase of 2,327 (+5.8%) from the 40,377 counted in the 2000 Census, which had in turn increased by 5,391 (+15.4%) from the 34,986 counted in the 1990 Census. Sayreville was originally incorporated as a township on April 6, 1876, from portions of South Amboy Township. On April 2, 1919, the borough was reincorporated as the Borough of Sayreville and ratified by a referendum held on Apri...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$83,368 to $116,745
Sayreville, New Jersey area prices
were up 1.5% from a year ago