Customer Information Center Supervisor jobs in Pontiac, MI
Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Supervisor jobs
- Nurse Supervisor-Sickle Cell Treatment Center- 40 hours- day shifts - Henry Ford Health - Careers Careers
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Detroit, MI
FULL_TIME
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GENERAL SUMMARY:
Under the direction of the Nurse Manager or Administration, assumes accountability for a clinic/department with multiple staff members (i.e., RNs, MAs, LPNs, etc.). Provides first line management responsibilities including clinical leadership and supervisory support to an assigned clinic/department. Performs duties of a Registered Nurse in the coordination and delivery of quality compassionate patient care. Utilizes the nursing process of assessment, planning, implementation, and evaluation to provide, delegate, supervise and document care and teaching of patients and families. Works in partnership with the Nurse Manager, the health care team and medical group leaders to ensure a quality practice setting that supports professional nursing practice and quality patient care. Demonstrates clinical competence. Participates in planning and budget development.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree in Nursing or related field required. Successful completion of Henry Ford Ambulatory Orientation. Clinical knowledge and analytical abilities necessary to formulate effective nursing care plans.
- Ability to perform a wide variety of professional nursing services.
- Ability to effectively communicate with patients, families, and medical group personnel.
- Two to three (2-3) years of nursing experience in a clinical environment.
- Leadership experience preferred. Basic computer knowledge and keyboarding skills.
- Working knowledge of Word, Excel, and PowerPoint.
CERTIFICATIONS/LICENSURES REQUIRED:
- Current licensure by the Michigan State Board of Nursing as a Registered Nurse.
- Current BLS or ACLS per Henry Ford Health policy.
Additional Information - 9 Days Ago
- DHAL INFORMATION SYSTEM
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Detroit, MI
FULL_TIME
- Position : Customer Service QualityAnalyst Location : MIDetroit48226 Duration : 6Months Shift : Regular Pay Rate : $25.00 / hr Job Summary : Monitors and documents data to assist in analyzing andmonit...
- 13 Days Ago
- DHAL INFORMATION SYSTEM
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Detroit, MI
FULL_TIME
- Position : Customer Service QualityAnalyst Location : MIDetroit48226 Duration : 6Months Shift : Regular Pay Rate : $25.00 / hr Job Summary : Monitors and documents data to assist in analyzing andmonit...
- 13 Days Ago
- The Information Center, Inc.
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Taylor, MI
FULL_TIME
- Registered Nurse (RN) Case ManagerOrganization: The Information Center (non-profit)Position: Full-TimeLocation: Out-Wayne County (Headquarters in Taylor, MI)TIC makes the commitment to positively impa...
- Just Posted
- The Information Center, Inc.
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Taylor, MI
FULL_TIME
- GENERAL SUMMARY: Responsible for all activity related to Medicaid Eligibility, including applications and redeterminations. Acts as liaison between TIC and MDHHS. Responsible for submitting participan...
- 2 Months Ago
- Atlas Copco Compressors LLC -North America Customer Center
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Detroit, MI
FULL_TIME
- Business Development Manager, Centrifugal Compressors - Remote Functional area: Business Development Country: United States City: Los Angeles, CA , Detroit, MI , Chicago, IL Company name: Atlas Copco ...
- 13 Days Ago
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0 Customer Information Center Supervisor jobs found in Pontiac, MI area
- The Salvation Army Central Territory
-
Ann Arbor, MI
- Job Description Position Summary: The Summer Outreach Program Assistant works to help direct activities for children suc...
- 5/10/2024 12:00:00 AM
- Drr Systems Inc
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Southfield, MI
- The Durr Group is one of the world's leading mechanical and plant engineering firms. Products, systems and services offe...
- 5/10/2024 12:00:00 AM
- Trinity Health
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Pontiac, MI
- Employment Type: Full timeShift: 12 Hour Night Shift Description: I Accountability Objectives: The Department Clerk - La...
- 5/10/2024 12:00:00 AM
- Samsung SDI America Inc.
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Auburn Hills, MI
- Labor Relations Specialist DUTIES AND RESPONSIBILITIES Assists in developing and implementing strategies related to labo...
- 5/9/2024 12:00:00 AM
- Restaurant Depot
-
Troy, MI
- Stocker FULL-TIME $11/hr Position Summary: Responsible for providing prompt and courteous customer service, stocking pro...
- 5/8/2024 12:00:00 AM
- TMP Architecture, Inc.
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Bloomfield Hills, MI
- Job Description Job Description Position: Administrative Assistant Department: Office Administration Supervisor: Office ...
- 5/8/2024 12:00:00 AM
- Restaurant Depot
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Troy, MI
- Meat Stocker FULL-TIME $10/hr Position Summary: Responsible for providing prompt and courteous customer service, stockin...
- 5/6/2024 12:00:00 AM
- OLHSA, A Community Action Agency
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Pontiac, MI
- Job Description Job Description Job Mission: To develop healthy self-esteem and social competency in children and to bui...
- 5/6/2024 12:00:00 AM
About Pontiac, Michigan
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