Customer Information Center Supervisor jobs in Pomona, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Westminster Information Technology
  • Los Angeles, CA FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    • Handle customer inquiries and complaints
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
  • 2 Days Ago

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Field Service Technician, Compressor Technique - Multiple Locations
  • Atlas Copco Compressors LLC -North America Customer Center
  • Los Angeles, CA FULL_TIME
  • Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Los Angeles, CA Company name: Atlas Copco Compressors LLC Date of posting: Mar...
  • Just Posted

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Community Information Center Coordinator
  • Adventist Health
  • Los Angeles, CA FULL_TIME
  • Adventist Health White Memorial is a unique faith-based teaching hospital serving East Los Angeles and the surrounding area. The non-profit, 353-bed hospital is committed to improving the health of th...
  • 1 Month Ago

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Supervisor, Information Technology Services
  • Glendale Community College
  • Glendale, CA OTHER
  • Position is open until filled. First review date: December 4, 2023Applications received after the first review date may or may not be advanced in the process for further consideration. Under general d...
  • Just Posted

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HEALTH INFORMATION MANAGEMENT SUPERVISOR
  • County of Los Angeles
  • Los Angeles, CA FULL_TIME
  • EXAM NUMBER: Y1409C First Day of Filing: January 17, 2024, at 8:00 a.m. (PT) - Until needs of the department are met and is subject to closure without prior notice. TYPE OF RECRUITMENT: OPEN COMPETITI...
  • 1 Day Ago

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Health Information Supervisor
  • Ciox Health
  • Valencia, CA OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 11 Days Ago

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0 Customer Information Center Supervisor jobs found in Pomona, CA area

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Riverside, CA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Project Management Support Supervisor II (Oklahoma City, OK)
  • The Judge Group
  • Diamond Bar, CA
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/28/2024 12:00:00 AM

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Project Management Support Supervisor
  • The Judge Group
  • Diamond Bar, CA
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/28/2024 12:00:00 AM

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Bilingual Medical Assistant - Per Diem Ontario
  • Concentra Career Choice
  • Ontario, CA
  • Overview: Medical Assistant/MA Schedule: Per Diem hours Location: Ontario, CA Concentra is the nations largest provider ...
  • 3/28/2024 12:00:00 AM

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La Casita Unit Coordinator
  • GIRL SCOUTS OF GREATER LOS ANGELES
  • Claremont, CA
  • Job Details Job Location La Casita Service Center - Claremont, CA Position Type Seasonal Salary Range $18.25 Hourly Desc...
  • 3/27/2024 12:00:00 AM

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Driver / Merchandiser
  • Little West
  • Los Angeles, CA
  • Job Description Job Description Job Description We are looking for a punctual, motivated and responsible delivery driver...
  • 3/25/2024 12:00:00 AM

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Associate MFT/SW/PCC
  • Inland Valley Recovery Services
  • Upland, CA
  • Job Description Job Description Master's Degree in marriage and family therapy, counseling, social work, psychology/coun...
  • 3/24/2024 12:00:00 AM

Pomona (/pəˈmoʊnə/) is a city in Los Angeles County, California, United States. Pomona is located in the Pomona Valley, between the Inland Empire and the San Gabriel Valley. As of the 2010 United States Census, the city's population was 149,058. Pomona is 30 miles (48 km) east of the Los Angeles area of Los Angeles County in the Pomona Valley, located at 34°3′39″N 117°45′21″W / 34.06083°N 117.75583°W / 34.06083; -117.75583 (34.060760, -117.755886). According to the United States Census Bureau, the city has a total area of 22.964 square miles (59.48 km2), over 99% of it land. Pomona is appro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$81,737 to $114,457
Pomona, California area prices
were up 3.2% from a year ago