Customer Information Center Supervisor jobs in Pittsfield, MA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Program Supervisor - Family Resource Center
  • The Brien Center
  • Pittsfield, MA FULL_TIME
  • Full-Time, weekdays, with a half-day Saturday once a month. Otherwise, no weekends, nights or holidays! Position will be located at the 18 Degrees office in Pittsfield

    General Description

    Program Supervision under the direction of Family Resource Program Manager, and direct clinical services to Family Resource Centers (FRC) including Comprehensive Mental Health Assessments, including the Child Adolescent Needs and Strengths (CANS) assessment; short term treatment. Provide clinical supervision to Family Partner(s), supervision of FRC clinician (if applicable), and Care Planning to Youth and Families of the Family Resource Centers (FRC).

    Essential Job Functions

    • Complete diagnostic mental health/substance abuse assessment and provide treatment in individual, family and group.
    • Provide supervision to FRC under the director of the FRC Program Manager and under the direction of the FRC's contractors.
    • Clinical Supervision of the Family Partner(s).
    • If applicable, provide supervision to additional Clinicians at FRC.
    • Provide CANS assessment to each youth referred.
    • Provide referral services to appropriate services as indicated by the clinical Assessment and CANS
    • Deliver treatment and assessment on to families and youth at the FRC and in the families' home if indicated
    • Deliver treatment in sub-contractors facilities and the designated Family Resource Centers
    • Develop a Care Plan and Family Support Plan for all Children Requiring Assistance (CRA) referred Youth
    • Maintain client records, completing all necessary paperwork in a timely manner including required State documents and authorizations
    • Coordinate treatment components and communicate with all collateral agents and The Contractors for FRC.
    • Follow policies of the FRC and the Lead Agency administering the FRC RFR.
    • Provide treatment, if needed, within guidelines established by the Brien Center and the FRC
    • Follow all policies or the Brien Center and the FRCs
    • Provide consultation to community agencies on mental health/substance abuse issues upon request
    • Consult to sub-contractors on treatment planning
    • Provide Wraparound care planning for all youth and families
    • Participate in Milieu activities are indicated by the FRC.

    Other Responsibilities

    • Maintain client records, completing all necessary paperwork in a timely manner
    • Maintain required productivity level
    • Complete all documentation and reporting to the State as directed by the FRC
    • Participate in regularly scheduled supervision
    • Consultation and supervision to BA level staff, Family Partners, Family Support Workers and/or graduate or undergraduate students
    • Attend required meetings and agency trainings
    • Other duties as assigned by supervisor and the FRC

    Qualifications

    • Master's Degree in Social work with 3 years of post-degree experience
    • LICSW-eligible; LICSW preferred.
    • CANS certification is required within first week of employment
    • Experience working with Children and their Families in a clinical setting
    • Diagnostic and treatment knowledge and skill
    • Knowledge of services and human service agencies in Berkshire County
    • Extensive knowledge of the dynamics of mental health/substance abuse treatment, intervention and education
    • Experience in providing individual and group mental health/substance abuse and family counseling
    • Knowledge of community resources
    • Ability to work on interdisciplinary team

    Skills

    • Excellent oral & presentation skills
    • Leadership talent and the ability to delegate effectively
    • Working knowledge of computers
    • Knowledge of community resources

    Other Requirements

    • Support and maintain the principles and policies of the agency and of the FRC
    • Flexibly respond to program scheduling needs, this may include some evening work to meet the needs of families and of the FRC
    • Communicate a sense of hopefulness and respect for consumer rights, including Family and Youth Voice and Choice
    • Represent the agency in a professional manner in all community contacts
    • Demonstrate a commitment to the Agency's mission, the mission of the FRC and community mental health principles



    The Brien Center is an Equal Employment Opportunity/Affirmative Action Employer who celebrates diversity in the workplace. We are committed to a policy of non discrimination and equal opportunity employment for all employees and qualified applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, genetic information, military service, age, ancestry or disability.

     

  • 1 Month Ago

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Program Supervisor - Family Resource Center
  • Brien Center for Mental Health
  • Pittsfield, MA FULL_TIME
  • Full-Time, weekdays, with a half-day Saturday once a month. Otherwise, no weekends, nights or holidays! Position will be located at the 18 Degrees office in PittsfieldGeneral Description Program Super...
  • Just Posted

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Program Supervisor - Community Behavioral Health Center (CBHC)
  • The Brien Center
  • Pittsfield, MA FULL_TIME
  • Weekdays, Mid-shift; Also, weekends, 9 AM to 5 PMGeneral Description Assist with the oversight of CBHC Program. Provide support to CBHC staff when the Program Director is not available. Essential Job ...
  • 1 Month Ago

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Program Supervisor - Community Behavioral Health Center (CBHC)
  • Brien Center for Mental Health
  • Pittsfield, MA FULL_TIME
  • Weekdays, Mid-shift; Also, weekends, 9 AM to 5 PMGeneral Description Assist with the oversight of CBHC Program. Provide support to CBHC staff when the Program Director is not available. Essential Job ...
  • Just Posted

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Membership Supervisor
  • Berkshire South Regional Community Center
  • Great Barrington, MA FULL_TIME
  • Membership Supervisor Full time positionSalary: $38,000 – $40,00/yr Berkshire South is seeking a Membership Supervisor to join our dynamic team! This individual will need to provide professional level...
  • 20 Days Ago

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RN Supervisor
  • Pine Heights at Brattleboro Center for Nursing and...
  • Brattleboro, VT FULL_TIME
  • Pine Heights at Brattleboro Center for Nursing and Rehabilitation is hiring a full-time RN Supervisor! What We Offer: An engaging and supportive work environment where every employee is valued, a rewa...
  • 23 Days Ago

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0 Customer Information Center Supervisor jobs found in Pittsfield, MA area

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CNA - Albany, NY
  • KARE
  • Albany, NY
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant I
  • Staff Today Inc. (STI)
  • Rensselaer, NY
  • Health Advocates Network is currently seeking a Administrative Assistant I to work at a facility in Rensselaer, New York...
  • 3/28/2024 12:00:00 AM

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Field Assistant III, Musgrave Research Farm, Aurora, NY - Cornell Agricultural Experiment Station
  • Cornell University
  • Albany, NY
  • The College of Agriculture and Life Sciences at Cornell University embraces diversity and seeks candidates who will cont...
  • 3/28/2024 12:00:00 AM

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Closing Coordinator
  • Trustco
  • Albany, NY
  • EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for ...
  • 3/27/2024 12:00:00 AM

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Receptionist
  • Trustco
  • Albany, NY
  • EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for ...
  • 3/27/2024 12:00:00 AM

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Emergency Department Registration Representative
  • Baystate Health
  • Greenfield, MA
  • Summary Under the direction of the Revenue Cycle Registration Manager/Supervisor, the ED Registration Representative is ...
  • 3/26/2024 12:00:00 AM

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ARC Residence Assistant
  • The Salvation Army Eastern Territory
  • Albany, NY
  • Overview: The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection ...
  • 3/25/2024 12:00:00 AM

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Receptionist
  • David's Bridal, LLC.
  • Albany, NY
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 3/25/2024 12:00:00 AM

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$75,118 to $105,189
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago