Customer Information Center Supervisor jobs in Peoria, AZ

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Westminster Information Technology
  • Phoenix, AZ FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    • Handle customer inquiries and complaints
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
  • 3 Days Ago

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Service Technician, Compressor Technique-Phoenix, AZ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Phoenix, AZ FULL_TIME
  • Service Technician, Compressor Technique-Phoenix, AZ Functional area: Service Country: United States City: Phoenix Company name: Atlas Copco Compressors LLC Date of posting: Feb 17, 2024 Our solutions...
  • 13 Days Ago

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Information Security Supervisor (FT)
  • AZ Dept. of Economic Security
  • Phoenix, AZ FULL_TIME
  • DEPARTMENT OF ECONOMIC SECURITYYour Partner For A Stronger Arizona.DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that ever...
  • Just Posted

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Information Desk Clerk-Baseline
  • MOUNTAIN PARK HEALTH CENTER
  • Phoenix, AZ FULL_TIME
  • The Information Desk Clerk facilitates patients/visitors needs as they enter the assigned Mountain Park Health Center (MPHC) clinic. Essential Functions: Welcomes and guides patients the appropriate d...
  • 3 Days Ago

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Information Technology Analyst
  • Yuma Regional Medical Center
  • Yuma, AZ FULL_TIME
  • Information Technology Analyst Hiring range: $71,705.238-$89,631.54 depending on experience Bring your skills to one of the sunniest places on earth - Yuma, AZ! The Information Technology Analyst is r...
  • 1 Month Ago

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Patient Communication Center Supervisor 11am-8pm
  • MOUNTAIN PARK HEALTH CENTER
  • Phoenix, AZ FULL_TIME
  • Responsible for overseeing the contact center team and team leaders for the Patient Communications Center (PCC) to interact with patients through multiple outlets (phone, chat, etc.) to schedule appoi...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Peoria, AZ area

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Front Office Assistant - Behavioral Health - Goodyear
  • ADELANTE HEALTHCARE INC
  • Goodyear, AZ
  • Job Details Level Entry Job Location Adelante Healthcare Goodyear - Goodyear, AZ Position Type Non-Exempt Education Leve...
  • 3/28/2024 12:00:00 AM

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Produce Stocker
  • Foodservice Supplier
  • Phoenix, AZ
  • Produce Stocker FULL-TIME $14.25/hr Responsible for providing prompt and courteous customer service, stocking products o...
  • 3/27/2024 12:00:00 AM

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Meat Stocker
  • Foodservice Supplier
  • Phoenix, AZ
  • Meat Stocker FULL-TIME $14.25/hr Responsible for providing prompt and courteous customer service, stocking products on s...
  • 3/26/2024 12:00:00 AM

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Warehouse Associate
  • Ashley Furniture
  • Phoenix, AZ
  • **Description** A Distribution Center Laborer of Ashley Furniture Industries, Inc. (Ashley), will be assigned, from time...
  • 3/26/2024 12:00:00 AM

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Sanitation Dish Room Associate
  • HelloFresh
  • Goodyear, AZ
  • Pay Rate- $19.25 Shifts-1st & 2nd Job Description: The Sanitation Associate is responsible for all the activities involv...
  • 3/26/2024 12:00:00 AM

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2023-24 CE Childcare Associate I - Pre-K Asst. & Mascot - Sky Crossing ES
  • Paradise Valley Unified School District
  • Phoenix, AZ
  • Job Description CE Childcare Associate I - Pre-K Asst & Mascot Location: Sky Crossing Elementary School 9 months, 6 hour...
  • 3/25/2024 12:00:00 AM

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Facilities Maintenance Technician>
  • FirstService Residential
  • Gilbert, AZ
  • FirstService Residential - JobID: 5001028163506 [Building Maintenance] As a Facilities Maintenance Worker at FirstServic...
  • 3/24/2024 12:00:00 AM

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2023-24 CE Childcare Associate I - Montessori Pre-K & Mascot - Mercury Mine ES
  • Paradise Valley Unified School District
  • Phoenix, AZ
  • Job Description CE Childcare Associate I - Pre-K Montessori Asst & Mascot Location: Mercury Mine Elementary School 9 mon...
  • 3/24/2024 12:00:00 AM

Peoria is located at 33°34′57″N 112°14′19″W / 33.58250°N 112.23861°W / 33.58250; -112.23861 (33.582439, −112.238548). According to the United States Census Bureau, the city has a total area of 141.7 square miles (367 km2), of which, 138.2 square miles (358 km2) of it is land and 3.5 square miles (9.1 km2) of it (2.44%) is water. Peoria has now annexed over 170 square miles (440 km2) and is in two counties Maricopa County and Yavapai County. It is technically the largest incorporated city in Yavapai County even though almost all of Peoria's current population resides on the Maricopa side. Th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,541 to $101,581
Peoria, Arizona area prices
were up 2.2% from a year ago