Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Title - Lead Assembler Supervisor /Assembly Process Trainer (1st shift)
1st Shift position - 6:45 AM - 2:45 PM
2nd Shift position - 2:45PM - 10:45 PM
Location :Mt. Pleasant, PA 15666
Duration:6 Months with Possible extension
Req# PHHJP00022228/ PHHJP00022229
Operate relatively autonomous within procedures, methods and techniques. You will train assembly and evaluation/repair teams to processes and procedures relevant to Clients Service Operations.
You are responsible for
You are a part of
The Clients Sleep & Respiratory Care (SRC) business, which exists to restore natural sleep and breathing. You will be part of the Service Operations team.
To succeed in this role, you should have the following skills and experience
Job Types: Full-time, Contract
Pay: $19.40 - $34.00 per hour
Schedule:
Education:
Experience:
Work Location: On the road