Customer Information Center Supervisor jobs in Owensboro, KY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Operations Supervisor - Part Time - $25-$30/Hour
  • Dohrn Transfer -Operations Supervisor
  • Evansville, IN PART_TIME
  • Operations Supervisor - Part Time - $25-$30/Hour

    Apply Now

    Description/Job Summary

    Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area.  Join our team and become a part of our new growth and bright future!  We offer competitive salary and a great benefits package in an exciting, rewarding industry.

    Dohrn is currently seeking a Part TIme Operations Supervisor for our Evansville, IN Terminal! Pay is $25-$30/hour!!

    Shift Details: Monday - Friday - Afternoon / Evenings from 4:00PM to 9:00PM

    ESSENTIAL DUTIES

    • Provide training, supervision, feedback, and discipline for hourly Operations team members 
    • Route City operation
    • Manage the daily performance of the City Pickup and Delivery Operation for optimal safety, performance, on-time Service, cost control, and claims prevention
    • Ensure On-time Delivery service in accordance with the organizational goals by ensuring pick-ups and deliveries are made timely, efficiently, and returns are kept to a minimum
    • Monitor Line Haul operation
    • Monitor Dock performance and efficiency and adjust manpower as needed
    • Solve problems regarding lost and missing freight
    • Communicate efficiently with other departments to ensure a successful operation 
    • Work in a safe and professional manner so as to reduce personal risks and risk to fellow employees
    • Report all facility problems to the Facility Maintenance Department
    • Comply with federal, state, and company regulations 
    • Process all paperwork daily associated with the execution of the job
    • Work in a positive, supportive, and cooperative way at all times
    • Perform other duties as needed
     MINIMUM REQUIREMENTS
    • A minimum age of 18
    • High School completion or equivalent
    • Valid Driver License 
    • Supervisory experience required
    • Ability to work any shift 
    • Must have the knowledge and ability to perform all Operations jobs in the Terminal including Dock, Dispatch, Warehouse, and Routing
    • Excellent interpersonal, verbal, and written communication skills
    • Strong analytical and problem-solving skills
    • Strong leadership skills
    • Detail-oriented, organized
    • Must meet all physical requirements
    • Must have certification in forklift safety and hazardous material handling
    • Ability to multi-task and react to change productively
    • Excellent attendance
    WORKING CONDITIONS/PHYSICAL DEMANDS
    • Visual Acuity including regular use of items including a computer screen or monitor
    • Lifting various types of materials will be required: cartons, bags, cylinders, boxes, crates, drums, pipe, bars, rugs, etc
    • Common material handling tools will be used: forklifts, carts, dollies, banding machines, shrink wrap tubes, pallet jacks, and tow motors
    • Standing, walking, squatting, pushing, pulling, twisting, carrying, bending at the waist, reaching, and lifting both above and below waist level will be required
    • Must be physically capable of operating a forklift, pallet jack, load lock and two-wheel handcart
    • Will be required to lift up, set down, slide or move weight unassisted that could exceed 80 pounds
    • Must be able to lift 50 lbs. on a frequent basis and 100 lbs. on an infrequent basis
    • Must be able to sit and stand for prolonged periods of time 
    • Must have the ability to safely enter and exit trailers, vans, flatbeds, forklifts and tractors 
    • Must have the ability to work around and operate motorized equipment
    • Must be able to perform the essential functions of the job as specified in the job description
    • May be exposed to extreme hot or cold temperatures and dusty conditions in the dock environment; must be able to perform essential functions in these conditions

    To navigate to the Dohrn Transfer Career Center and apply for this position, please go to dohrntransfer.balancetrak.com and select the Evansville, IN location.

    Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

  • 28 Days Ago

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FT Financial Center Supervisor
  • German American Bank
  • Rockport, IN FULL_TIME
  • Summary of Duties and Responsibilities: We are looking for enthusiastic leaders like you to drive the future of our business in the communities we serve. As a Financial Center Supervisor, you will exp...
  • 2 Months Ago

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Customer Care Center Agent
  • Field & Main Bank
  • Henderson, KY FULL_TIME
  • Customer Care Center Agent DEPARTMENT: Deposit Administration REPORTS TO: Deposit Administration Officer SUPERVISES: None FLSA: Non – Exempt STATUS: Full Time EEO Classification: 5 Administrative Supp...
  • 8 Days Ago

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Nurse Supervisor
  • The Heritage Center at Holiday Health Care
  • Evansville, IN FULL_TIME
  • The Heritage Center at Holiday Health Care is adding nurse supervisors to our team! We are seeking experienced nurses to lead our evening, night, and weekend option shifts. The ideal applicant would b...
  • 2 Months Ago

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Deaconess Aquatic Center Building Supervisor
  • YMCA of Southwestern Indiana
  • Evansville, IN FULL_TIME
  • Job DescriptionThis position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsi...
  • 2 Days Ago

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Kitchen Supervisor| Owensboro Convention Center
  • Oak View Group
  • Owensboro, KY OTHER
  • Oak View Group Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the l...
  • 22 Days Ago

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0 Customer Information Center Supervisor jobs found in Owensboro, KY area

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Bakery Associate
  • Walmart
  • Owensboro, KY
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Tell City, IN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Evansville, IN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Associate Administrative Assistant
  • Hiring Now!
  • Evansville, IN
  • CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision i...
  • 4/19/2024 12:00:00 AM

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Event Security | Part-time |RiverPark Center
  • Oak View Group
  • Owensboro, KY
  • Overview: Under the direction of the Director of Event Services, Event Security is responsible for maintaining the safet...
  • 4/18/2024 12:00:00 AM

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Front Desk Receptionists - Dental Office
  • Familia Dental
  • Evansville, IN
  • Our Evansville clinic is looking for either part-time or full-time Front Desk Receptionists to join our family! About th...
  • 4/18/2024 12:00:00 AM

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CNA | Certified Nursing Assistant
  • Charter Senior Living
  • Owensboro, KY
  • Certified Nursing Assistant (CNA)/Caregiver Why Charter Senior Living? "I believe in the Charter Mission. To Enhance the...
  • 4/17/2024 12:00:00 AM

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Cashier at Atkinson Pool
  • City of Henderson, KY
  • Henderson, KY
  • Salary: $10.00 Hourly Location : Henderson KY 42420, KY Job Type: Seasonal Job Number: 23-00076 Department: Parks & Recr...
  • 4/17/2024 12:00:00 AM

Owensboro is a home rule-class city in and the county seat of Daviess County, Kentucky, United States. It is the fourth-largest city in the state by population. Owensboro is located on U.S. Route 60 about 107 miles (172 km) southwest of Louisville, and is the principal city of the Owensboro metropolitan area. The 2015 population was 59,042.[not in citation given] The metropolitan population was estimated at 116,506. Owensboro is located at 37°45′28″N 87°7′6″W / 37.75778°N 87.11833°W / 37.75778; -87.11833 (37.757748, −87.118390), at the crook of a bend in the Ohio River. Owensboro is 37 mile...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$69,560 to $97,408
Owensboro, Kentucky area prices
were up 1.3% from a year ago