Customer Information Center Supervisor jobs in Oregon City, OR

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Print and Mail Operations Supervisor
  • Paradigm Information Services, Inc.
  • Beaverton, OR FULL_TIME
  • Paradigm is seeking a Print and Mail Operations Supervisor to support our client, a global leader in the legal industry. This position is responsible for managing the inserting, sorting and delivery of USPS First Class mail and overnight services. You will supervise a team of approximately 15 full time employees and temporary staff. Along with administrative tasks related to a supervisory position this role also performs work including but not limited to coordinating production with other management; workforce and resource scheduling; process improvement and documentation; internal and external audits; quality control; inventory management; and developing a strong working relationship with the USPS and overnight vendors.

    Type: 1 year contract
    Location: Beaverton, OR (Onsite: 4:30 PM – 1:00 AM shift)
    Benefits: Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

    As a Print and Mail Operations Supervisor you will:

    • Manage workflow including handwork, machine inserting, sorting, and other mail production work to meet client deliverables consistently and organizational targets.
    • Regularly report to management on status, throughput and department productivity.
    • Continuously review and update department operating procedures to maximize efficiency and ensure ongoing improvement.
    • Staffing management for 15 employees and temporary staff, including strong management of overtime.
    • Performance management of full-time staff including ongoing coaching and feedback, disciplinary actions, annual objective setting and reviews and individual development plans for top performers. Coach employees, train employees, conduct performance reviews.
    • Maintain company standards, ensuring employees conduct aligns with company value. Always ensuring our client upholds and maintains a safe and adequate work environment.
    • Apply knowledge of USPS rules and regulations for mailing.


    Requirements

    Our skills and experience wishlist includes: 
    • 3 years of experience managing a production team with proven accomplishments to exemplify ability to meet the expectations of this position.
    • Strong oral and written communication skills with the experience in presenting to management.
    • Knowledge of USPS rules and regulations required.
    • Strong Computer skills- Microsoft Office Suite.

     



    Benefits

    Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

    About Us, Paradigm
    Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.

    Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

  • 18 Days Ago

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Health Information Management Supervisor
  • ALBERTINA KERR CENTERS
  • Portland, OR OTHER
  • Job Details Job Location: Kerr Administrative Center - Portland, OR Position Type: Full Time (30 hours per week) Education Level: 4 Year Degree Salary Range: $20.74 - $20.74 Hourly Job Category: Admin...
  • 7 Days Ago

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Health Information Management Supervisor
  • Albertina Kerr Centers
  • Portland, OR FULL_TIME
  • Join our team as a Health Information Management (HIM) Supervisor! Albertina Kerr empowers people with intellectual and developmental disabilities, mental health challenges and other social barriers t...
  • 8 Days Ago

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Health Information Specialist I
  • Hillsboro Medical Center
  • Hillsboro, OR OTHER
  • POSITION SUMMARY Pay range: $17.79/hr - $24.38/hr Provides prompt and courteous attention to all customers requesting protected health information for patient care needs. Answers and responds to phone...
  • 22 Days Ago

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Center Supervisor
  • Atlas Immersion Academy
  • Portland, OR FULL_TIME
  • We are looking for an outstanding Center Supervisor to support the daily operations of Atlas Immersion Academy Northeast. As the Center Supervisor, you will be part of the management team and will ass...
  • 5 Days Ago

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BottleDrop Center Supervisor - Tigard
  • Oregon Beverage Recycling Cooperative
  • Tigard, OR FULL_TIME
  • Our Vision A world where no resource is wasted. Our Mission To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively. Our Values We ...
  • 18 Days Ago

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0 Customer Information Center Supervisor jobs found in Oregon City, OR area

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Bilingual Administrative Assistant
  • Corestaff Services
  • Portland, OR
  • Corestaff Services, a WOMEN-OWNED company, is looking for a new full-time Bilingual (Spanish-speaking) Onsite Coordinato...
  • 3/28/2024 12:00:00 AM

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Admin Office Manager
  • Options Counseling and Family Services
  • Beaverton, OR
  • Job Details Job Location Beaverton Office - Beaverton, OR Position Type Full Time Salary Range $47,200.00 - $50,200.00 S...
  • 3/28/2024 12:00:00 AM

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Front Desk Associate FT
  • TERWILLIGER PLAZA INC
  • Portland, OR
  • Job Details Job Location Terwilliger Plaza - Portland, OR Salary Range $18.50 - $21.50 Hourly Job Category Admin - Cleri...
  • 3/27/2024 12:00:00 AM

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DPI - Vacation Relief Associate Chain- Portland, OR
  • The Judge Group
  • Tualatin, OR
  • OverviewGood people, working with good people, for our common good.Sound good?If you're enthusiastic about working in an...
  • 3/26/2024 12:00:00 AM

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CNA Vancouver WA
  • KARE Inc
  • Vancouver, WA
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/25/2024 12:00:00 AM

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PDX Caf Associate FOH - FT
  • The Judge Group
  • Portland, OR
  • PDX Cafe Associate (FOH) Come join the Tillamook Team where our philosophy is Dairy Done Right. As an independent farmer...
  • 3/24/2024 12:00:00 AM

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PDX Caf Associate FOH - PT
  • The Judge Group
  • Portland, OR
  • PDX Cafe Associate (FOH)- Part Time Come join the Tillamook Team where our philosophy is Dairy Done Right. As an indepen...
  • 3/24/2024 12:00:00 AM

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Administrative Assistant I
  • Russell Tobin
  • Beaverton, OR
  • Job Description Job Description Russell Tobin & Associates is seeking an Administrative Support Specialist for our clien...
  • 3/24/2024 12:00:00 AM

The town is divided into upper and lower areas. The lower area is on a bench next to the Willamette River. The upper area is atop a bluff composed of Canemah basalt, which flowed about 2.5 million years ago from a vent 7.5 miles (12 km) to the southeast in the Boring Lava Field. For many years, Indian trails connected the two levels, but stairs were built in the 19th century. In 1915 the town built the water-powered Oregon City Municipal Elevator to connect the two parts, which was converted to electricity in the 1920s. In 1952, a new electric elevator was constructed with the specification th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$76,364 to $106,935
Oregon City, Oregon area prices
were up 3.9% from a year ago