Customer Information Center Supervisor jobs in Oakland, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Clinic Supervisor
  • Center for Elders' Independence
  • Oakland, CA FULL_TIME
  • The salary range for the CS role at Center For Elders Independence is $ 103,210 - $ 154,794. Wages/salary are based on the market for the CS position, as well as experience, skills, abilities and work history      
    THIS ROLE ELIGIBLE FOR 5K SIGN ON BONUS!  
         
    The Position: Under the supervision of the Center Director, the Clinic Supervisor is responsible for the overall planning, management, implementation and coordination of the nursing care services provided in the CEI clinic. The Clinic Supervisor trains and evaluates clinic nurses, home care coordinators, medical assistants and medical clerks. The Clinic Supervisor ensures that the participants are appropriately screened and patient flow is efficient and well coordinated. The Clinic Supervisor ensures that the clinic communication with other program staff and other people involved in the care of the participants is appropriate and timely.        
     DUTIES AND RESPONSIBILITIES:       
    • Provides discipline-specific orientation and on-going training to clinic nurses, home care coordinators, medical assistant and medical clerk.
    • Provides clinical supervision and evaluation of clinic nurses, home care coordinators, medical assistant and medical clerk.
    • Oversees clinic triage and patient flow and delegates tasks to ensure that the clinic functions efficiently.
    • Provides nursing services to participants as ordered by the clinic providers in a timely manner.
    • Administers, monitors and records prescribed medications and treatments, including IV fluid, medications, oxygen, etc., as ordered.
    • Offers nursing consultation to other staff members as appropriate.
    • Conducts and/or delegates the completion of participant assessments according to the IDT assessment schedule.
    • Notifies the providers of any marked changes in participants’ condition, including discovery of wounds, and any acute physical or behavioral changes.
    • Provides teaching, counseling and health education to participants and family members regarding nursing care needs.
    • Ensures that all medical orders are carried out by the appropriate personnel and documented as completed in the participant’s medical record.
    • Participates in the daily IDT meetings and ensures that clinic staff are informed of all IDT decisions.
    • Follows all agency policies and procedures and ensures that all clinic staff follows organization policies and procedures.
    • Approves clinic staff timesheets verifying accuracy of reported work hours.
    • Engages in departmental planning and evaluation of service delivery.
    • Ensures Home Care Coordinators implement approved home care services.
    • Coordinates supply ordering for the clinic.
    • Ensures Medical Clerk phone line is answered during clinic hours.
    • Evaluates staffing needs and hires appropriate staffing according to the agency budget.
    • Ensures that clinic remains in compliance with Title 22 and any other applicable Federal/State Regulations.
    • Ensures clinic staff communicates effectively and appropriately with other people involved in participant care or clinic/site functioning.
    • Participates in departmental and organization meetings.
    • Completes all required paperwork accurately and on time.
    • Participates in the agency quality improvement (QI) plan and other initiatives as assigned.
    • Maintains the confidentiality of all company procedures, results and information about participants or families.
    • Follows all CEI Policies and Procedures.
    • Complies with all agency training requirements
    • Maintains safe working environment by following CEI’s safety P&P’s.
    • Maintains a courteous, helpful and professional attitude on the job. Displays a willingness and ability to be responsive to all customer groups
    • Performs other duties as assigned in a positive and helpful manner.
    QUALIFICATIONS:       
    • Licensed RN, State of California, BSN preferred
    • Three (3) years of nursing experience at RN level
    • 1-2 years supervisory experience required with other related experience
    • A minimum of (1) year experience in an acute care setting and experience working with a frail or elderly population.
    • Able to perform in an emergency situation and provide direction and support in an appropriate manner.
    • Excellent telephone/customer service skills.
    • Exercises initiative and flexibility. Able to plan, organize and meet deadlines, taking into account changing priorities.
    • Able to work in multi-cultural and inter-disciplinary setting.
    • Skilled in establishing and maintaining effective working relationships with participants, co-workers, medical staff, and the public; able to be congenial with other employees, customers and vendors at all times
    • Current CPR and First Aid training certification on file.
    • Good computer skills including Microsoft office programs.
    • Prior experience with an EMR System required
            

        

  • 18 Days Ago

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RN Supervisor
  • Alvarado Care Center
  • Walnut Creek, CA FULL_TIME
  • Seeking an RN Supervisor on a Full-Time *PM Shift* basis, 4-2 schedule. Become a part of Mission Park's Outstanding Nursing Team! Competitive Pay scale (Depending on Experience)Full Benefits - Medical...
  • 2 Days Ago

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Laundry Supervisor
  • Alameda Healthcare & Wellness Center
  • Alameda, CA FULL_TIME
  • TECHNICAL Maintains a continuous flow of linen and resident clothing as needed.Maintains a safe and sanitary working environment. ADMINISTRATIVE Attends meetings and in-services as required.Reports pr...
  • 7 Days Ago

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Residential Supervisor
  • FRED FINCH YOUTH CENTER
  • Oakland, CA FULL_TIME
  • Fred Finch Youth & Family Services is a great place to work, and we have the hardware to prove it! Year after year, our employees make the difference in helping those with mental health issues. Whethe...
  • 14 Days Ago

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690-Clinical Supervisor
  • FRED FINCH YOUTH CENTER
  • Oakland, CA FULL_TIME
  • Fred Finch Youth & Family Services is a great place to work, and we have the hardware to prove it! Year after year, our employees make the difference in helping those with mental health issues. Whethe...
  • 1 Month Ago

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Customer Service Representative
  • Check Center
  • Oakland, CA PART_TIME
  • CHECK CENTER - About Us If you’re looking for a supportive environment that values teamwork, fresh insights and seeks innovative thinking, come join the fun at Check Center! Check Center is a 37-year-...
  • Just Posted

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0 Customer Information Center Supervisor jobs found in Oakland, CA area

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Intake Coordinator
  • A BETTER WAY INC
  • Oakland, CA
  • Job Details Job Location Fruitvale Office - Oakland, CA Salary Range $26.44 - $31.25 Hourly Description Position Title: ...
  • 3/28/2024 12:00:00 AM

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IT Senior Administrative Assistant- HYBRID
  • Seneca Family of Agencies
  • Oakland, CA
  • Overview: Are you an experienced administrative professional? Join us as a Senior Administrative Assistant at Seneca's I...
  • 3/28/2024 12:00:00 AM

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Recruiting Administrative Assistant
  • G2 Secure Staff
  • San Francisco, CA
  • Job Description Job Description DESCRIPTION: G2 is seeking a candidate for the Recruiting Administrative Assistant role ...
  • 3/28/2024 12:00:00 AM

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Bilingual Senior Administrative Assistant
  • Felton Institute
  • San Francisco, CA
  • Job Description Job Description Bilingual Sr. Administrative Assistant (Spanish) CYFTAY DIVISION Agency Overview Founded...
  • 3/28/2024 12:00:00 AM

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Member Services Rep
  • YMCA
  • Berkeley, CA
  • We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people...
  • 3/26/2024 12:00:00 AM

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Clinical Team Leader (Clinical Supervisor)
  • Felton Institute
  • San Francisco, CA
  • Job Description Job Description Clinical Team Leader (Clinical Supervisor) (re)MIND® San Francisco Agency Overview Found...
  • 3/26/2024 12:00:00 AM

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Commercial Property Manager (Assistant)
  • TalentWoo
  • San Francisco, CA
  • Our client is seeking an Assistant Property Manager with experience managing commercial buildings to step up and into th...
  • 3/25/2024 12:00:00 AM

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Human Resources Administrator
  • Ascend Talent Solutions
  • Oakland, CA
  • Job Description – The Human Resources Administrator will provide operational expertise in all aspects of human resources...
  • 3/24/2024 12:00:00 AM

Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.) The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water. Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$89,770 to $125,707
Oakland, California area prices
were up 4.5% from a year ago