Customer Information Center Supervisor jobs in Oregon

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Print and Mail Operations Supervisor
  • Paradigm Information Services, Inc.
  • Beaverton, OR FULL_TIME
  • Paradigm is seeking a Print and Mail Operations Supervisor to support our client, a global leader in the legal industry. This position is responsible for managing the inserting, sorting and delivery of USPS First Class mail and overnight services. You will supervise a team of approximately 15 full time employees and temporary staff. Along with administrative tasks related to a supervisory position this role also performs work including but not limited to coordinating production with other management; workforce and resource scheduling; process improvement and documentation; internal and external audits; quality control; inventory management; and developing a strong working relationship with the USPS and overnight vendors.

    Type: 1 year contract
    Location: Beaverton, OR (Onsite: 4:30 PM – 1:00 AM shift)
    Benefits: Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

    As a Print and Mail Operations Supervisor you will:

    • Manage workflow including handwork, machine inserting, sorting, and other mail production work to meet client deliverables consistently and organizational targets.
    • Regularly report to management on status, throughput and department productivity.
    • Continuously review and update department operating procedures to maximize efficiency and ensure ongoing improvement.
    • Staffing management for 15 employees and temporary staff, including strong management of overtime.
    • Performance management of full-time staff including ongoing coaching and feedback, disciplinary actions, annual objective setting and reviews and individual development plans for top performers. Coach employees, train employees, conduct performance reviews.
    • Maintain company standards, ensuring employees conduct aligns with company value. Always ensuring our client upholds and maintains a safe and adequate work environment.
    • Apply knowledge of USPS rules and regulations for mailing.


    Requirements

    Our skills and experience wishlist includes: 
    • 3 years of experience managing a production team with proven accomplishments to exemplify ability to meet the expectations of this position.
    • Strong oral and written communication skills with the experience in presenting to management.
    • Knowledge of USPS rules and regulations required.
    • Strong Computer skills- Microsoft Office Suite.

     



    Benefits

    Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

    About Us, Paradigm
    Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.

    Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

  • 18 Days Ago

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Health Information Management Supervisor
  • ALBERTINA KERR CENTERS
  • Portland, OR OTHER
  • Job Details Job Location: Kerr Administrative Center - Portland, OR Position Type: Full Time (30 hours per week) Education Level: 4 Year Degree Salary Range: $20.74 - $20.74 Hourly Job Category: Admin...
  • 7 Days Ago

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Health Information Management Supervisor
  • Albertina Kerr Centers
  • Portland, OR FULL_TIME
  • Join our team as a Health Information Management (HIM) Supervisor! Albertina Kerr empowers people with intellectual and developmental disabilities, mental health challenges and other social barriers t...
  • 8 Days Ago

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Health Information Specialist I
  • Hillsboro Medical Center
  • Hillsboro, OR OTHER
  • POSITION SUMMARY Pay range: $17.79/hr - $24.38/hr Provides prompt and courteous attention to all customers requesting protected health information for patient care needs. Answers and responds to phone...
  • 22 Days Ago

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Information Technology (IT) Technician
  • Waterfall Community Health Center
  • North Bend, OR FULL_TIME
  • Job Title: Information Technology (IT) TechnicianJob Category: OperationsWage Classification: HourlyLocation: North BendPosition Type/Status: Full-timeTravel: Moderate, between sitesSalary Range: $20 ...
  • 9 Days Ago

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Supervisor
  • KLAMATH YOUTH DEVELOPMENT CENTER
  • Klamath Falls, OR FULL_TIME
  • Job Title: SupervisorDepartment: Intensive Adult ServicesIntro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, and excellent ben...
  • 9 Days Ago

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Riverside, CA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Medical Office Assistant - Westchester - FlexStaff (Temp)
  • Northwell Health
  • Mount Kisco, NY
  • Job Description Responsibilities: •Prepares treatment rooms for patient examinations, ensuring cleanliness and availabil...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Care Associate - Outstanding Benefits>
  • Senior Lifestyle
  • Levittown, PA
  • Senior Lifestyle - JobID: 743999971447737 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean. Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$73,979 to $103,595