Customer Information Center Supervisor jobs in Ohio

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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FT Library Customer Adviser - Virtual Information Center
  • Cincinnati and Hamilton County Public Library
  • Cincinnati, OH FULL_TIME
  • FT Library Customer Adviser - Virtual Information Center
    Date Posted: 3/15/24
    Position Summary: The Library Customer Adviser is responsible for interacting directly with library users by responding to both reference and circulation questions received via telephone, email, text, and other interactive technology platforms. This position performs simple reference work.
    DUTIES:
    • Answers a variety of general patron questions, primarily on the phone, and via email, text, and other interactive platforms as needed.
    • Assist remote users in accessing, downloading, and using the library’s collection of downloadable materials including books and audiobooks.
    • Coordinates with Materials Retrieval to assist patrons in searching for holds material.
    • Performs a variety of clerical duties including but not limited to data entry, filing, and the processing of materials.
    • Performs simple reference work and item searches in the catalog, as needed.
    • Refers patrons to a librarian for professional assistance.
    • Handles all inquiries and requests of customers, including interpreting the Library’s policies and procedures in a customer-responsive manner and resolving issues and questions swiftly or referring to other staff for assistance in doing so as needed.
    • Assist in handling registration and Sign up for Computer classes and Programs at Main Library, respond to and route web comments and streamline the process of checking the Main Library shelves for materials for customers.
    • Uses library automated circulation system to assist library users in renewing materials and working on their library account.
    • Regular and reliable attendance is a requirement of this position.
    QUALIFICATIONS:
    • Understands and supports the Library’s mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library’s policies and procedures.
    • Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status and veteran status.
    • Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
    • Demonstrates professionalism in all settings, including an orientation toward teamwork, collaboration & building common ground with peers; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
    • Demonstrates strong technology skills with the ability and willingness to learn new skills quickly.
    • Communicates effectively in person, on-line, or by telephone while consistently providing high quality, proactive service to internal and external customers.
    • Ability to be flexible, friendly and able to establish rapport with customers and staff.
    • Possesses the ability to solve problems and make independent decisions when circumstances warrant such action.
    • Ability to maintain confidentiality of customers, peers, and branch/department.
    • Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
    • Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
    • Handles and responds to concerns, complaints, and difficult situations with patience and tact.
    • Seeks, accepts and incorporates feedback and direction.
    • Must be able to move frequently throughout the work location for the majority of the shift and have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs. to a minimum height of 2 feet and a minimum distance of 5 feet.
    • Good data entry skills and ability to make changes accurately.
    • Must be able to work evenings and weekends.
    • Fluency in Spanish is preferred.
    JOB LOCATION
    Main Library - Cincinnati, OH
    POSITION TYPE
    Full-time
    EDUCATION
    High School graduate or equivalent.
    HOURS
    40 hours per week, including evenings and weekends. This position is in an office setting at the Main Library in downtown Cincinnati.
    SALARY:
    Grade 4: $16.19 per hour
    DEADLINE
    March 22, 2024
    Equal Employment Opportunity Employer
  • 11 Days Ago

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Customer Service and Call Center
  • Appliance Center
  • Maumee, OH FULL_TIME
  • Job SummaryAppliance Center is looking for a Customer Service Representative to join our Call Center Resolution team! As a Customer Service Representative, you are a key member of the team. Exemplifyi...
  • 24 Days Ago

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Health Information Specialist II
  • The Counseling Center
  • Portsmouth, OH FULL_TIME
  • Position Title: Health Information Specialist II Position Status: Full Time Department: Health Information JOB SUMMARY The Health Information Support Specialist II provides a variety of administrative...
  • 10 Days Ago

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Health Information Specialist
  • The Counseling Center
  • Boston, OH FULL_TIME
  • Position: Health Information Specialist I Position Status: Full Time Department: Health Information JOB SUMMARY The Health Information Support Specialist I provides a variety of administrative support...
  • 11 Days Ago

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Health Information Specialist
  • The Counseling Center
  • Union, OH FULL_TIME
  • Position: Health Information Specialist I Position Status: Full Time Department: Health Information JOB SUMMARY The Health Information Support Specialist I provides a variety of administrative support...
  • 11 Days Ago

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Fitness Center/Tanning Supervisor
  • Warehouse Fitness Center LLC
  • Gallipolis, OH PART_TIME,FULL_TIME
  • ```Duties```- Oversee the daily operations of the fitness facility, capable of cleaning and consistently ensuring a clean and safe environment for members and staff.- Provide excellent customer servic...
  • 9 Days Ago

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Care Associate - Full Time 2pm - 10pm>
  • Senior Lifestyle
  • New Kensington, PA
  • Senior Lifestyle - JobID: 743999972228578 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/29/2024 12:00:00 AM

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Food Hosp Svcs Assoc
  • University of Maryland Medical Center Baltimore Washington
  • Baltimore, MD
  • Job Description General Summary Under direct supervision, performs a variety of tasks within the department to ensure th...
  • 3/29/2024 12:00:00 AM

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Friday to Monday DAY Care Associate - Assisted Living (AL)
  • Senior Lifestyle Corporation
  • Battle Ground, WA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 3/29/2024 12:00:00 AM

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Care Associate - Outstanding Benefits>
  • Senior Lifestyle
  • Levittown, PA
  • Senior Lifestyle - JobID: 743999971447737 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,167 to $101,057