Customer Information Center Supervisor jobs in New Jersey

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Allocation / Customer Service Representative
  • Core Force / Information Solutions
  • Edison, NJ FULL_TIME
  • Customer Service Representative

    Edison, NJ 08837

    The Company:

    Information Solutions, located in Edison, NJ, provides full service back-office solutions to retail supply chain wholesalers. This includes issuing factory orders, monitoring production, coordinating inbound logistics, processing orders including credit approval and allocating and providing shipping documentation to the warehouse. We are a fast growing company with a staff of 45 people in Edison NJ and 250 people worldwide. Salary commensurate with experience.

    The Position:

    We are currently looking for a senior customer account representative to oversee a team that enters customer orders, allocation and warehouse follow up.

    Job Description:

    The successful candidate must be able to:

    • Communicate daily with sales, operations and logistics departments on behalf of your team to efficiently and accurately process, allocate and ship all customer orders based on specific vendor requirements
    • Provide assistance with all aspects of order lifecycle to resolve issues, including order entry, allocation and shipping, tracking and potential errors in delivery and billing
    • Supervise a team of data entry personnel to ensure order entry efficiency and accuracy as well as customer service related follow-up duties
    • Run and analyze a series of daily and weekly reports and proactively address areas of concern
    • Conduct month-end closing procedures
    • Resolve customer inquiries / concerns professionally and in a timely manner

    Requirements:

    • 3 years of recent customer service management
    • Understanding of wholesale Import and Warehouse/Distribution
    • Strong knowledge of MS Excel for accurate reporting, data manipulation, and inventory level analysis; advanced knowledge is required
    • Must be analytical, detailed, and organized with excellent follow up skills
    • Excellent verbal and written communication skills
    • Ability to operate and succeed in a fast paced, rapidly changing environment
    • Ability to maintain poise and a positive attitude in a challenging environment
    • Self-motivated individual able to prioritize and multi-task effectively when working independently or in a team
    • Adept at comprehending and working with large quantities of data from a variety of sources
    • Ability to rapidly learn and adapt to system and data changes

    Job Type: Full-time

    Job Type: Full-time

    Pay: $50,000.00 - $70,000.00 per year

    Benefits:

    • 401(k)
    • Health insurance
    • Paid time off

    Experience level:

    • 3 years

    Shift:

    • 8 hour shift

    Work setting:

    • In-person
    • Office

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Customer Service: 3 years (Required)

    Work Location: In person

  • 3 Days Ago

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Customer Support Representative
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • Established background screening company is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer se...
  • 1 Month Ago

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Bilingual (Spanish/ English) Parent Consultant
  • Parent Information Center of Delaware
  • Sussex, NJ FULL_TIME
  • Classification: Part-Time 25 hours per week FLSA: Non-exempt Location: Sussex County Overview: The Parent Information Center of Delaware (PIC) is a statewide non-profit organization with a mission to ...
  • 9 Days Ago

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Administrative Assistant/Customer Service Specialist
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • ```Job Summary:```We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptio...
  • 4 Days Ago

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Service Technician, Compressor Technique-Clifton, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Clifton, NJ FULL_TIME
  • Service Technician, Compressor Technique-Clifton, NJ Functional area: Service Country: United States City: Clifton, NJ Company name: Atlas Copco Compressors LLC Date of posting: Feb 12, 2024 Passionat...
  • 23 Days Ago

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Industrial Air Sales Manager - Compressor Technique, Jersey City, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Jersey, NJ FULL_TIME
  • Industrial Air Sales Manager - Compressor Technique, Jersey City, NJ Functional area: Sales Country: United States City: Jersey City, NJ Company name: Atlas Copco Compressors LLC Date of posting: Feb ...
  • 27 Days Ago

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Riverside, CA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Medical Office Assistant - Westchester - FlexStaff (Temp)
  • Northwell Health
  • Mount Kisco, NY
  • Job Description Responsibilities: •Prepares treatment rooms for patient examinations, ensuring cleanliness and availabil...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Care Associate - Outstanding Benefits>
  • Senior Lifestyle
  • Levittown, PA
  • Senior Lifestyle - JobID: 743999971447737 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$81,007 to $113,435