Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
BLNRC is seeking a PT/FT Health Information Technician/Medical Coder. Job responsibilities include storing and verifying complete and accurate electronic health records for all BLNRC (Skilled Nursing) and Nelson Manor (Basic Care) residents. Analysis of resident data with the goal of controlling costs and improving resident care. Communication with teammates on accuracy, efficiency and precision of data collected a must. Daily duties would include, but aren't limited to, data entry, classification and code diagnoses, reviewing and organizing medical records in accordance with state and federal rules and regulations for Long Term Care, analyzing and identifying deficiencies in records. This is an in-house position; work from home/remote not available.
Non-Exempt position/Hourly
Pay DOE
Background check & drug screen required.
You may apply online, download an application, or stop by our front desk to pick up a hard copy application.
Bethel Lutheran Nursing & Rehabilitation Center is a Christian nonprofit organization oriented to the neighborhood environment. BLNRC is an Equal Opportunity Employer.