Customer Information Center Supervisor jobs in Muncie, IN

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Housekeeping Supervisor
  • Stonebrooke Rehabilitation Center
  • Castle, IN FULL_TIME
  • Stonebrooke Rehab Center is now hiring a Housekeeping/Laundry Supervisor

    What will you be doing and how will you make a difference at American Senior Communities?

    • Making a difference in the lives of the patients we serve by providing them care and compassion.
    • Acting as a positive teammate to fellow employees by helping onboard new teammates.
    • Directly supervises employees in the housekeeping, laundry, and maintenance departments.
    • Makes rounds throughout the facility to examine cleanliness, safety, and working condition of each resident room, hallway and common area.
    • Maintains an adequate supply of linen and equipment, housekeeping supplies and chemicals as to efficiently operate within budget.
    • Cleans rooms, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, and locker rooms and other work areas.

    What’s in it for you? Benefits and perks include:

    • Top competitive market wages
    • Paid Time Off (PTO), holiday pay and *opportunities to earn additional PTO
    • Access a portion of your earned wages before payday with PayActiv*
    • Paid training, skills certification & career development support
    • Medical, vision & dental insurance with Telehealth option
    • Medical and dependent flexible spending accounts
    • 401(k) retirement plan options
    • Lucrative employee referral bonus program
    • Tuition assistance and certification reimbursement*
    • Continued education opportunities through Purdue Global & O2NE scholarship program
    • Employee assistance program & wellness support
    • Retail, food & entertainment discounts, and so much more
    • Full-Time and Part-Time Benefits may vary, terms and conditions apply

    Requirements

    • Demonstrates C.A.R.E. values to our residents, family members, customers and staff.
    • High school diploma or general education degree (GED).
    • Three to five years’ experience in a maintenance and/or environmental capacity required.
    • Three to five years’ experience working in a healthcare facility preferred.

    About American Senior Communities

    Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.

    American Senior Communities has proudly delivered patient centered care since the year 2000, with a long history of excellent outcomes. Each of our 80 American Senior Community is part of the neighborhood in which it exists. Our leaders and staff live in surrounding areas and know the community well. We value the same things in life that you do. The foundation of our senior living communities is based on the knowledge that we’ll be part of your neighborhood for many, many years. We take great pride in our hospitality and it is ingrained in everything we do. As partners in senior care, we are not just doing a job, but following a calling.

    We are Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 2 Days Ago

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Retail Supervisor-HAMILTON TOWN CENTER
  • LBrands
  • Noblesville, IN FULL_TIME
  • DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers...
  • 7 Days Ago

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Patient Center Supervisor (Full-Time)
  • Averhealth
  • Kokomo, IN FULL_TIME
  • Job Details Job Location: Kokomo IN - Kokomo, IN Education Level: Not Specified Salary Range: $17.00 - $17.00 Hourly Travel Percentage: Up to 25% Job Shift: Day Patient Center Supervisor (Full-Time)Th...
  • 1 Month Ago

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LPN Nurse Supervisor
  • Muncie Comprehensive Treatment Center
  • Muncie, IN FULL_TIME
  • Overview Seeking: LPN Nurse Supervisor - Outpatient Addiction Recovery Full Time Hours: Monday- Friday, 5:30 AM - 2:00 PM Our Benefits: Quarterly Bonus Program Medical, Dental, and Vision insurance Co...
  • 1 Month Ago

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Day Habilitation Supervisor
  • Hopewell Center, Inc.
  • Anderson, IN FULL_TIME
  • Company DescriptionThe dream of Hopewell Center began in the early 1950's when a group of parents sought services for their children and founded Peter Pan Preschool. The group incorporated in 1966 and...
  • 1 Month Ago

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Customer Service Associate
  • Escapades Family Fun Center
  • Muncie, IN FULL_TIME,PART_TIME
  • Escapades Family Fun Center is looking for candidates to join our team! Escapades is a locally owned family fun center and event venue featuring a large multi-level indoor playground, arcade, and rest...
  • 23 Days Ago

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0 Customer Information Center Supervisor jobs found in Muncie, IN area

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Bakery Associate
  • Walmart
  • Muncie, IN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Stdt. Grad. Asst. - Athletics - Athletic Admin.
  • Anderson University
  • Anderson, IN
  • Job Details Job Location On-campus Student Job - Anderson, IN Position Type Seasonal Education Level 4 Year Degree Descr...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Alexandria, IN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Anderson, IN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Noblesville, IN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Administrative Assistant to the Dean
  • Indiana Wesleyan University
  • Marion, IN
  • Administrative Assistant to the Dean Job no: 493724 Work type: Hourly (Full Time) Location: Marion, IN Categories: Offic...
  • 4/18/2024 12:00:00 AM

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Receptionist
  • Byrider
  • Carmel, IN
  • Description Job Title: Receptionist Department: Franchise Operations Monday-Friday 8am-5pm Summary The Receptionist will...
  • 4/18/2024 12:00:00 AM

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Medical Receptionist (571)
  • Hancock Regional Hospital
  • Greenfield, IN
  • Category HRH Hancock Counseling - 7078 Description JOB SUMMARY: Serves as a main point of contact for patients both in p...
  • 4/17/2024 12:00:00 AM

Muncie /ˈmʌnsi/ is an incorporated city and the seat of Delaware County, Indiana. It is located in East Central Indiana, about 50 miles (80 km) northeast of Indianapolis. The United States Census for 2010 reported the city's population was 70,085. It is the principal city of the Muncie metropolitan statistical area, which has a population of 117,671. The Lenape (Delaware) people, who arrived in the area in the 1790s, founded several small villages, including one known as Munsee Town, along the White River. The small trading post, renamed Muncietown, was selected as the Delaware County seat and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$68,083 to $95,340
Muncie, Indiana area prices
were up 1.3% from a year ago