Customer Information Center Supervisor jobs in Morgantown, WV

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Patient Health Information Coordinator
  • Pierpont Center - Fairmont, WV
  • Fairmont, WV FULL_TIME
  • Genesis is one of the leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.
    As our Patient Health Information Coordinator, you will ensure patient records are accurate, complete, current, confidential, and in compliance with federal and state regulations, HIPAA, and Genesis policies and procedures. By having accurate and current diagnostic coding, you will ensure timely collection of payment and improve Genesis cash flow.
    Position Highlights
    • Maintain the Diagnosis List.
    • Create medical record for all new patient admissions.
    • Perform routine audits of medical records upon patient admission, throughout the patient stay, and patient discharge to monitor compliance with policies regarding documentation, physician visits and timeliness.
    • Respond to telephone inquiries concerning medical records.
    Why Genesis? We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion!
    • We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.
    • We Develop YOU! We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis.
    • We Appreciate YOU! We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes.
    • We are Committed to YOU! We know you are the vital link between Genesis, our patients and residents! We inspire you to be your best self.
    Benefits
    • Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
    • Variable compensation plans
    • Inclusive workplace with DEI committee
    • Nursing Student Loan Debt Repayment and Tuition Assistance
    • Tuition, Travel, and Wireless Service Discounts
    • Employee Assistance Program to support mental health
    • Employee Foundation to financially assist through unforeseen hardships
    Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification (full-time, part-time, or casual), job grade, location, and length of service.

    SHARECHIM

    Qualifications:
    • High school graduate or equivalent is required.
    • Experience with ICD coding preferred.
    To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors.
    Other Info

    Position Type: Full Time
    Pay Target: $16.00
    Job City: Fairmont
    Requisition Number: 444025

    Not Stated
  • 1 Day Ago

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Housekeeping Supervisor
  • River Oaks Healthcare Center
  • Laurel, WV FULL_TIME
  • River Oaks Healthcare Center a member of the CommuniCare Family of Companies, is currently recruiting for a Housekeeping Supervisor to join our team. PURPOSE/BELIEF STATEMENT: The Housekeeping Supervi...
  • 21 Days Ago

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RN Supervisor
  • River Oaks Healthcare Center
  • Clarksburg, WV FULL_TIME
  • River Oaks Healthcare Center, a member of the CommuniCare Family of Companies is currently recruiting for RN Nursing Supervisors to join our team. Night shifts available. PURPOSE/BELIEF STATEMENT: The...
  • 23 Days Ago

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RN Supervisor
  • Serenity Hills Life Center
  • Wheeling, WV FULL_TIME
  • Job descriptionJob descriptionLooking to contract an RN to monitor and provide treatment to patients that may still be withdrawing from substance use using clinical observation. Hours based on admissi...
  • 4 Days Ago

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RN Supervisor
  • Belmont Healthcare Center
  • Belmont, WV FULL_TIME
  • Belmont Healthcare Center, a member of the CommuniCare Family of Companies is currently recruiting for RN Nursing Supervisors to join our team. Night shifts available. PURPOSE/BELIEF STATEMENT: The po...
  • 18 Days Ago

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Lab Supervisor
  • United Hospital Center
  • Bridgeport, WV FULL_TIME
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Morgantown, WV area

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Ambulatory Care Assistant/MA
  • WVU Medicine
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/29/2024 12:00:00 AM

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Microbiology Medical Technologist
  • West Virginia University Health System
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/29/2024 12:00:00 AM

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Pathology Laboratory Technician
  • West Virginia University Health System
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/29/2024 12:00:00 AM

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Clerical Assistant 3 - Edinboro Honors and ROTC Department
  • California University of Pennsylvania
  • California, PA
  • 50% Honors Program * Act as program secretary, providing assistance and accurate information to various groups, includin...
  • 3/28/2024 12:00:00 AM

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Supervisor, Technology - HR Systems (Remote)
  • WVU Medicine
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/28/2024 12:00:00 AM

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Phlebotomist
  • WVU Medicine
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/28/2024 12:00:00 AM

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Case Processor (Office Automation) (12 Month Roster) - Amended
  • Internal Revenue Service
  • Bridgeport, WV
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/27/2024 12:00:00 AM

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MEMS- VST
  • West Virginia United Health System
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/27/2024 12:00:00 AM

Morgantown is a city in and the county seat of Monongalia County, West Virginia, United States, situated along the banks of the Monongahela River. It is known as the home of West Virginia University and the Morgantown Personal Rapid Transit (PRT) system. With a permanent population of 31,073 per the 2015 U.S. Census estimates, Morgantown is the largest city in North-Central West Virginia. The Morgantown metropolitan area has a population of 138,176. Morgantown is located 75 miles (121 km) south of Pittsburgh, Pennsylvania, 208 mi (335 km) north-northwest of Washington, D.C., 81 mi (130 km) eas...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,037 to $100,875
Morgantown, West Virginia area prices
were up 1.2% from a year ago