Customer Information Center Supervisor jobs in Monterey, CA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health Information Supervisor
  • Windsor Skyline Care Center
  • Salinas, CA FULL_TIME
  • Windsor Skyline Care Center is now hiring a Health Information Supervisor! Come join our winning team!


    Who we are:

    Windsor Cares - it’s more than a name! Windsor skyline Care Center has a mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity. We strive to enrich and enhance every life we touch.


    If you can answer YES, we’d be excited to meet you!

    • Are you ready to join our topnotch team?
    • Do you value and promote teamwork?
    • Are you committed to providing the highest quality patient care?
    • Are you ready to join our facility in maintaining or attaining a 5-Star Quality Measures rating?
    • Can you be committed to our mission to enrich and enhance every life we touch, both residents and team-members?

    What makes us awesome:

    • A talented and motivated group of individuals who all have the same goal in mind – making a difference in the lives of our residents and team
    • Outstanding leadership support
    • We provide exceptional and meaningful care and service to our residents, the team and the community we serve
    • Culture of success driven by support

    What you will do:


    As our Health Information/Medical Records Supervisor you will have responsibility for the initiation, maintenance and filing of resident records in the facility and report to the administrator.


    Must haves:

    • 2-4 years’ previous experience in medical records
    • High school diploma or equivalent
    • Supervisory skills to delegate, resolve conflict and respect diversity
    • Must have knowledge of medical terminology
    • Ability to understand and follow applicable regulations, policies and procedures.
    • Ability to organize, prioritize and meet deadlines
    • Knowledgeable or nursing/medical practices and procedures
    • Ability to follow instructions and accept feedback

    Would be great:

    • Knowledge of ICD coding
    • Supervisory experience
    • Willingness to work beyond working hours, weekends, and holidays when necessary
    • Accredited Records Technician certification
    • Experience with PointClickCare

    Windsor Cares for You!

    • Competitive pay scale
    • Great benefits – Medical, dental, and vision coverage
    • 401K
    • Life and disability insurance
    • Paid Time Off
    • Dedicated and local leadership support

    Equal Opportunity Employer


    All qualified applicants will be considered for employment without regard to their race, color, religion, sex, age, national origin, gender identity, sexual orientation, genetic information, protected veteran status or any other characteristic protected by law, and will not be discriminated against on the basis of disability.

  • 6 Days Ago

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Center Supervisor
  • Community Action Partnership of San Luis Obispo County, Inc.
  • King, CA FULL_TIME
  • Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
  • 17 Days Ago

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Center Supervisor
  • Community Action Partnership of San Luis Obispo County, Inc.
  • Chualar, CA FULL_TIME
  • Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
  • 1 Month Ago

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Center Supervisor
  • Community Action Partnership of San Luis Obispo
  • Chualar, CA FULL_TIME
  • Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
  • 1 Month Ago

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RN Supervisor
  • Windsor The Ridge Rehabilitation Center
  • Salinas, CA FULL_TIME
  • Are you looking for your new career? Windsor The Ridge Rehabilitation is now hiring a Registered Nurse Supervisor (RN Supervisor) to be the newest member of our awesome team! Now Hiring for: Day shift...
  • 1 Month Ago

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Supervisor, Customer Services
  • Envoy Air Inc.
  • Monterey, CA FULL_TIME
  • Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
  • 21 Days Ago

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0 Customer Information Center Supervisor jobs found in Monterey, CA area

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Infant Toddler Assistant Teacher (First Steps Center), MCOE Early Learning Program PC#1968
  • California Department of Education
  • Salinas, CA
  • Job Summary Job Summary Under the supervision of the Site Supervisor and guidance of the Site Supervisor, Lead Teacher, ...
  • 4/20/2024 12:00:00 AM

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Infant Toddler Assistant Teacher (First Steps Center), MCOE Early Learning Program PC#1968 *Internal Applicants Only
  • California Department of Education
  • Salinas, CA
  • Job Summary Job Summary Under the supervision of the Site Supervisor and guidance of the Site Supervisor, Lead Teacher, ...
  • 4/20/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Santa Cruz, CA
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Shipping Associate
  • Walmart
  • Seaside, CA
  • **Job Summary:** As a Shipping Associate at Walmart, you will be responsible for efficiently and accurately preparing me...
  • 4/19/2024 12:00:00 AM

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Front Office Manager
  • Portola Hotel & Spa
  • Monterey, CA
  • Job Description Job Description JOB DESCRIPTION POSITION TITLE: Front Office Manager DEPARTMENT: Front Office REPORTS TO...
  • 4/18/2024 12:00:00 AM

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Travel Physical Therapist - $2,829 per week
  • Hiring Now!
  • Monterey, CA
  • Solomon Page is seeking a travel Physical Therapist for a travel job in Monterey, California. Job Description & Requirem...
  • 4/18/2024 12:00:00 AM

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Food Service II - Pacific Grove High School
  • Pacific Grove Unified
  • Pacific Grove, CA
  • Job Summary Under the direction of the School Nutrition Director or supervisor, assists in the preparation and serving o...
  • 4/18/2024 12:00:00 AM

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Case Manager
  • The Village Project, Inc.
  • Seaside, CA
  • Job Description Job Description The Village Project Inc. - Nymbani Program Case Manager Education: Bachelor's degree in ...
  • 4/18/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$81,965 to $114,780
Monterey, California area prices
were up 2.5% from a year ago