Customer Information Center Supervisor jobs in Minot, ND

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Support Specialist - Telecom Customer Care & Billing Software
  • National Information Solutions Cooperative (NISC)
  • Mandan, ND FULL_TIME
  • Please note: full remote work for this team is taken under consideration for applicants coming in with prior Utility and Coop Industry experience and/or NISC software experience. Applicants from outside the Industry or without a good understanding and baseline knowledge of NISC software will need to be local to the Mandan, North Dakota, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process.

    We will not be able to consider candidates for a fully remote position without the requirements above being met.

    Primary Responsibilities

    Would you like to build a career with a company with a focus on building relationships and challenging you to grow in your career? NISC is ranked in ComputerWorld’s Best Places to Work survey for fourteen consecutive years and we are looking for a qualified individual to join our Telecom Support team. Become part of a team that is responsible for providing exceptional customer service and technical support while supporting NISC Member/Customers in their use of NISC’s applications. This highly motivated person will assist customers in all aspects of application support including troubleshooting, training, and on-going support.

    What you will do in this role:

    • Provide superior customer support to internal and external customers in all encounters.
    • Assist customers in all aspects of application support including troubleshooting, training, and on-going support.
    • Prepare Change Requests (CRs) and follow-up to resolution.
    • Perform research of difficult application problems, resolves issues for Member/Customers who are using and recommends changes or enhancements as directed.
    • Facilitate and follow up with Member/Customers on difficult requests and procedures.
    • Assist with mass communications to Member/Customers.
    • Assist with software release process.
    • Gather, maintains and audits Member information in the configuration database.
    • Utilize all support tools as directed.
    • Convey customer feedback to product development staff as appropriate.
    • Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
    • Provide after hours support.
    • May develop and deliver training to co-workers as assigned.
    • May prepare materials and deliver National IT Learning Center classes.
    • May prepare materials and deliver Member information Conference (MIC) sessions.
    • May be called upon to assist in other support areas.
    • May be called upon to participate on design teams regarding application enhancements.
    • May be called upon to participate in testing of new product development or enhancements.
    • May be required to travel to customer sites.
    • Other duties as assigned.

    Desired Job Experience

    • Generally requires 3-5 years of product usage or support experience either at NISC or similar related experience.
    • Basic knowledge of NISC's products’ features and functionality.
    • Basic knowledge of Project Management processes and theory.
    • Basic knowledge of Service Level Management (SLM) best practices.
    • Basic knowledge of the Utility or Telecom industry a plus.
    • Familiarity with other integrated applications and services.

    Important Skills

    • Excellent verbal and written interpersonal and communication skills.
    • Excellent presentation and training skills.
    • Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
    • Excellent research and problem solving skills with a strong attention to detail.
    • Strong PC skills.
    • Ability to effectively lead, influence and teach others.
    • Ability to organize and prioritize.
    • Ability to interact in a positive manner with internal and external contacts.
    • Ability to work independently, as well as in a team environment
    • Ability to travel as often as necessary to meet the goals and objectives of the position.
    • Commitment to NISC’s Statement of Shared Values.

    Desired Education

    Bachelor's degree in a business-related field or equivalent experience.

    Minimum Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

     

  • 10 Days Ago

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Health Information Management Director
  • Sidney Health Center
  • Sidney, MT FULL_TIME
  • Text to Apply: 406-298-4763 using code- HIM Health Information Management Director **Sign on Bonus Available** Join the ICARE leadership team at Sidney Health Center for an opportunity to lead and gro...
  • 20 Days Ago

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Director of Health Information Management
  • Tioga Medical Center
  • Tioga, ND FULL_TIME
  • Tioga Medical Center is seeking a Director of Health Information Management to join our team! Position Type: Full-Time Responsibilities: Responsible for the successful maintenance of patient records a...
  • 8 Days Ago

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Health Information Technician / Medical Coder - PT/FT
  • Bethel Lutheran Nursing & Rehabilitation Center
  • Williston, ND FULL_TIME
  • BLNRC is seeking a PT/FT Health Information Technician/Medical Coder. Job responsibilities include storing and verifying complete and accurate electronic health records for all BLNRC (Skilled Nursing)...
  • 9 Days Ago

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Apply to NISC's Information Security & Technical Support Teams
  • National Information Solutions Cooperative (NISC)
  • Mandan, ND FULL_TIME
  • Note: This is not an active opening We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available. Wo...
  • 1 Month Ago

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Customer Service Call Center Representative
  • Starion Bank
  • Mandan, ND FULL_TIME
  • Customer Service Call Center RepresentativeAre you customer focused, disciplined, ethical, and actin oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast-pace...
  • 15 Days Ago

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0 Customer Information Center Supervisor jobs found in Minot, ND area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Minot, ND
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Class A Delivery Driver - Relocate to Rogers, MN (Twin Cities)
  • Performance Foodservice
  • Minot, ND
  • Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety...
  • 3/28/2024 12:00:00 AM

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Driver, Hazmat Truck
  • chsannualmeeting.com
  • Minot, ND
  • **Location** Grand Forks, North Dakota **Date posted** 07/30/2021 CHS drivers spend their days making life easier for th...
  • 3/27/2024 12:00:00 AM

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Car Wash Attendant
  • Parkland Corporation
  • Minot, ND
  • ** Car Wash Attendant** **Job Category****:** Retail Operations **Requisition Number****:** CARWA04051 Showing 1 locatio...
  • 3/27/2024 12:00:00 AM

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Retail Supervisor - Inventory
  • WIS Inventory Solutions
  • Minot, ND
  • Job Posting: Position Overview: Retail Supervisor - Inventory Starting Wage From: $20.00- $26.00 Part Time: Paid hours d...
  • 3/27/2024 12:00:00 AM

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MAC'S Hardware - Sales Associate
  • Cnrgstores
  • Minot, ND
  • **MAC'S Hardware - Sales Associate** * Mac's - Minot * Minot, ND, USA * Part Time Essential Duties & Responsibilities * ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Dacotah Banks, Inc.
  • Minot, ND
  • ** Customer Service Representative** **Job Category****:** Employee **Requisition Number****:** CUSTO002124 Showing 1 lo...
  • 3/26/2024 12:00:00 AM

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Janitor
  • AMC Theatres
  • Minot, ND
  • Job Description PREFERRED QUALIFICATIONS 1+ year of prior cleaning or janitorial experience. High School Diploma or GED ...
  • 3/26/2024 12:00:00 AM

Minot (/ˈmaɪnɒt/ (listen) MY-not) is a city in and the county seat of Ward County, North Dakota, United States, in the state's north-central region. It is most widely known for the Air Force base located approximately 15 miles (24 km) north of the city. With a population of 40,888 at the 2010 census, Minot is the fourth largest city in the state and a trading center for a large portion of northern North Dakota, southwestern Manitoba, and southeastern Saskatchewan. Founded in 1886 during the construction of the Great Northern Railway, Minot is also known as "Magic City", commemorating its remar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,727 to $99,041
Minot, North Dakota area prices
were up 0.8% from a year ago