Customer Information Center Supervisor jobs in Mississippi

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Construction Supervisor /Construction Project Manager
  • COMTEC INFORMATION SYSTEMS
  • Crystal, MS CONTRACTOR,FULL_TIME
  • Job Title: Construction Supervisor /Construction Project Manager
    Location : Crystal Springs, Mississippi 39059
    Duration 6 Month Contract with possibility to extend until the end of the year.
    On-Site Position

    JobDescription

    · Facilities Security & Safety work focuses on deterring crime and protecting an organization’s property, assets, and people including Personal/electronic surveillance, securing premises and personnel by patrolling property, inspecting buildings, equipment, and access points.

    · Coordinating and administering security clearances. Preventing losses and damage by reporting irregularities; informing violators of policy and procedures, and evicting trespassers. Investigating loss control and accident reports.

    · Responding to requests for safety/security assistance from employees. May perform first aid if required.

    · May coordinate with local law enforcement agencies when necessary A Manager (M3) manages experienced professionals who exercise latitude and independence in assignments.

    · Responsibilities typically include: Policy and strategy implementation for short-term results (1 year or less). Problems faced are difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures.

    · Environmental and Employee Health & Safety work encompasses activities related to the environment (including the broader community impacted by environmental hazards) and employees including:

    · Developing and implementing policies and practices to identify/mitigate hazardous conditions within the workplace and external environments.

    · Investigating accidents and environmental incidents and liaising with engineers, management, and health and safety regulatory authorities to identify causes of accidents and prevent their recurrence.

    · Providing advice and training on safety protocols and conducting audits to ensure compliance with organization and government standards related to environmental and employee heath and safety.

    · Maintaining relationships with the community, environmental groups, and other stakeholders impacted by the environmental performance of the organization A Team Leader (M2) supervises professional level employees (typically entry or experienced level) and may also supervise some para-professional employees.

    · Responsibilities typically include Setting goals and objectives for team members for achievement of operational results. Problems faced may be difficult but typically are not complex.

    · Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

    Job Types: Full-time, Contract

    Pay: $38.00 - $44.00 per hour

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Construction Supervisor: 10 years (Preferred)
    • High voltage: 8 years (Preferred)
    • Substation/Power plant/Energy/Utility: 8 years (Preferred)

    Ability to Relocate:

    • Crystal Springs, MS 39059: Relocate before starting work (Required)

    Work Location: In person

  • 10 Days Ago

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Network Technician-Information Technology
  • Northwest Mississippi Regional Medical Center
  • Clarksdale, MS FULL_TIME
  • DescriptionUnder the supervision of the Manager of Information Technology, the Network Technician supports the operations of the IT department. This position includes both software and hardware suppor...
  • 17 Days Ago

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Health Information Specialist
  • Weems Community Mental Health Center
  • Meridian, MS FULL_TIME
  • About Weems: Weems mission is to provide a full range of professional, appropriate mental health, and substance abuse services to all residents of Region Ten of the Mississippi Mental Health System an...
  • 1 Month Ago

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Information Technology & Network Technician (NOT REMOTE)
  • Coastal Family Health Center
  • Biloxi, MS FULL_TIME
  • The Information Technology & Network Technician position involves skilled work in the field of computer systems. The Technician must have experience in a Microsoft Windows Server and Workstation envir...
  • 1 Month Ago

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Information Technology Specialist (CUSTSPT)
  • Office of the Chief Information Officer
  • Stoneville, MS FULL_TIME
  • There is one vacancy in Stoneville, Mississippi. This position is located at Office of the Chief Information Officer, Technical Support Division. This is not a remote position; you will be required to...
  • 13 Days Ago

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Information Technology Specialist (Customer Support / Systems Administration)
  • US Citizenship and Immigration Services
  • Stennis Space Center, MS FULL_TIME
  • Duties Plans, implements, and manages problem management systems designed to recognize, report, track, and resolve problems. Evaluates the feasibility of adapting new methods to enhance customer satis...
  • 18 Days Ago

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Full-Time MID shift Care Associate - Assisted Living (AL)
  • Senior Lifestyle
  • Escondido, CA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/23/2024 12:00:00 AM

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Front Desk Agent
  • Lodging Dynamics
  • San Diego, CA
  • Location: Homewood Suites/Hilton Garden Inn Bayside Currently Hiring for Full Time Front Desk Agent and Phone Operator A...
  • 4/23/2024 12:00:00 AM

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Grill & Patio Furniture-Temporary Associate
  • COSTELLOS ACE
  • Island Park, NY
  • Job Details Level Entry Job Location BHC Island Park - Island Park, NY Position Type Seasonal Education Level High Schoo...
  • 4/21/2024 12:00:00 AM

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FRONT DESK AGENT NEW PROPERTY- OPENING DEC 2023
  • Texas Western Hospitality Group
  • Abilene, TX
  • Job Details Job Location Home2 Suites Abilene SW - Abilene, TX Description Books guest reservations and/or coordinates w...
  • 4/21/2024 12:00:00 AM

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Administrative Assistant / Intake Specialist - Urgent Hire Up to $3,500 Sign On Bonus!
  • Nulton Diagnostic & Treatment Center
  • Altoona, PA
  • Administrative Assistant / Intake Specialist Position Description: We are looking for an Administrative Assistant/Intake...
  • 4/21/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/20/2024 12:00:00 AM

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FRONT DESK AGENT
  • Texas Western Hospitality Group
  • Texarkana, TX
  • Job Details Job Location Hampton Inn & Suites Texarkana - Texarkana, TX Position Type Full Time Description Books guest ...
  • 4/20/2024 12:00:00 AM

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Coordinator, Inventory Control
  • D&W Fine Pack LLC
  • Elk Grove, CA
  • ** Coordinator, Inventory Control** **Job Category****:** Supply Chain **Requisition Number****:** COORD02086 Showing 1 ...
  • 4/19/2024 12:00:00 AM

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$65,868 to $92,238