Customer Information Center Supervisor jobs in Massachusetts

Are you a skilled Software Development professional with a proven track record for designing and developing ETL code? Look no further – you could be the ideal candidate for us!

At the Center for Health Information and Analysis (CHIA), we provide the factual foundation for data-driven health care interventions. CHIA is an independent state agency whose work is trusted by policymakers, health care leaders, and researchers alike to craft policies that improve the quality and equity of care, while keeping costs affordable for Massachusetts families.

We serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to promote transparency in our health care system. By joining CHIA, you'll help turn health care data into insight by developing compelling content and rollout campaigns that play a pivotal role in evidence-based decision-making.

We are looking to hire a skilled ETL developer to work with the Master Data Management (MDM) and ETL Design team to create new and maintain existing ETL systems.  The developers’ duties will include developing data preparation, analysis, and reporting jobs, performing technical troubleshooting, and providing technical expertise for ETL systems.  The developer will work with multiple database technologies, and scripting languages. They will work with our group and become a critical part of the CHIA team.

The ETL Developer is a key member of CHIA’s software development organization and our Data Operations and Technology team reporting to the Associate Director of Master Data Management and ETL Design. As a member of this team, you will have the opportunity to:

• Design and implement ETL for extracting and transforming data from diverse sources, including databases and flat files.
• Design and develop required database tables along with any required constraints as defined in detailed requirement documents.
• Collaborate with Team members to understand source system structures and data retrieval methods/techniques, and tools within the organization.
• Support the development of data transformation logic using ETL tools or scripting languages like SQL, Bash, Python, etc.
• Clean, validate, and transform data to conform to target schema and quality standards.
• Work with the team to execute data quality improvement plans.
• Participate in troubleshooting activities to maintain data integrity and process efficiency.

Here are the important qualifications we are looking for:

• Bachelor’s degree in computer science, information technology, or a related field.
• Five years’ experience working for a health data organization performing ETL Development activities.
• Three years’ experience with an ETL tool such as IBM DataStage or Talend Data Fabric
• Experience with Linux and Windows systems.
• Experience with SQLServer and PostGreSQL database technologies.
• Experience with languages such as SQL and Bash
• Ability to work independently in a fully remote, hybrid, or in-person work environment.
• Demonstrated knowledge of SDLC models.
• Working knowledge and understanding of HIPAA policies and working with PII and PHI sensitive data.
• Demonstrated success working collaboratively on an IT team with diverse skillsets.
• Effective at managing competing priorities and can work independently with minimal supervision.
• Excellent communication skills: verbal and written, along with excellent documentation skills.
• Ability to stay well organized, detailed and process oriented when under pressure to meet development deadlines.
• Experience with Microsoft DevOps / Azure preferred.

Other things to know:

• We foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid approach allows you to work alongside your colleagues in our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.
• We value the talent and expertise you bring to the table, so we offer a competitive salary range of $105,000 to $115,000 for this position.

Total Compensation:

At CHIA, we value the diverse needs and circumstances of our employees. We believe in fostering a flexible and collaborative work environment that promotes work-life balance. 

We have implemented a hybrid model that combines the benefits of in-person and remote work opportunities. You’ll work in person with your teammates on two designated days per week at our office at 501 Boylston Street, Boston, with the flexibility to work remotely on the other days. We provide accessible and inclusive work arrangements that support our employees’ well-being and productivity.  

This position will remain open until filled. We value the talent and expertise you bring to the table, so we offer a competitive full-time salary range commensurate with experience. 

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

• 75% state paid medical insurance premium
• Reasonable Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time
• Tuition Benefit for employee and spouse at state colleges and universities
• Extended Illness program participation
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program

Together, let's embark on a journey of meaningful impact in healthcare. We invite you to take a chance on CHIA, where your expertise will shape the future of healthcare in Massachusetts.

Likewise, we're eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, where we'll forge new paths, innovate, and lead the way toward a healthier Commonwealth.

Apply now and be part of our transformative journey at CHIA!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.