Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Duties:
The HIM Technician performs multiple functions within the department under general supervision, while maintaining patient privacy and following HIPAA rules. The HIM technician collaborates with others in the department to complete the following responsibilities: respond to requests for disclosure of protected health information; collect and enter data for birth certificates; scan and index paper records into Epic; abstract clinical information into Epic; perform medical record analysis; prepare and submit records for audits and care gap closures; and additional duties as assigned. Strong written and verbal communication skills are a must, experience with electronic medical records system a plus.
Qualifications:
High School Diploma or equivalent required, Associate’s Degree preferred. Health care license preferred. Certification or willingness to pursue certification in Health Information Management/Medical Records is preferred. Previous experience in physician clinic and experience with Electronic Medical Record preferred. 1 year experience preferred.
Shift Schedule:
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0 Customer Information Center Supervisor jobs found in Lincoln, NE area