Customer Information Center Supervisor jobs in Lawton, OK

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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House Supervisor
  • Southwestern Medical Center
  • Lawton, OK OTHER

  • Description

    Position Summary:     

    The HS has shift accountability for supervision and coordination of the functions and activities of patient care. Key functions are to coordinate appropriate use of staffing resources for current and oncoming shift, coordinate patient flow, assess and manage critical situations, initiate contingency plans, and facilitate the use of staffing and other resources to support patient care and flow. The HS is responsible and accountable for patient placement, bed utilization and patient access to services in collaboration with clinical leaders, physicians, and Directors across the hospital. To accomplish these functions, the HS must walk the floors looking for opportunities to assist staff and improve patient care and flow by identifying empty beds and planned discharges. The HS is empowered to initiate discharge tasks in collaboration with unit management, admitting and case management. The HS provides leadership for the appropriate management of the human, financial and material resources to support the priorities, strategic plans, organizational initiatives, goals, policies and vision of SWMC. The HS provides direct patient care as the HS deems necessary to ensure patient care and flow; develops and maintains clinical competencies through continuing education; and complies with EEOC regulations, Federal, State and Labor Laws and Regulations.

                                 

    Degree of Supervision Required:

    The House Supervisor is expected to perform job duties independently and in accordance with established policies and procedures.


    Qualifications

     

                  Licensure/Certification/Registration :

      • Registered Nurse License for the State of Oklahoma
      •   BLS within 30 days of hire.
      • ACLS and PALS within 6 months of hire
      • NIH Stroke by end of Clinical Nursing Orientation

    Other Qualifications:

    Current BLS and ACLS certification

          Experience Required:

           Successful completion of an orientation program or equivalent experience.

           Minimum of 2 years experience in acute care.

     

          Education:

          Graduate from an accredited professional nurse program

  • Just Posted

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MT Section Lead Supervisor
  • Southwestern Medical Center
  • Lawton, OK OTHER
  • Description$5,000 Sign On Bonus Included Position Summary The Section Led Medical Technologist performs phlebotomy, hematologic, chemical, microscopic, morphologic, immunologic, and microbiological te...
  • 4 Days Ago

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Information Professional
  • US Navy
  • Lawton, OK FULL_TIME
  • AboutIn the Navy, information technology (IT) plays an important role in everything from electronic mail systems, to shipboard control systems, to Special Intelligence (SI) systems. Navy Information S...
  • 16 Days Ago

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Supervisor
  • Diversified Maintenance
  • Lawton, OK FULL_TIME
  • Supervisor Come work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973. At Diversified Maintenance we believe that details matter, as do each of our employe...
  • 1 Day Ago

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Supervisor
  • GDI Services Inc US
  • Ardmore, OK FULL_TIME
  • GDI Services, Inc., one of the leading providers of quality facility management services for manufacturing & industrial, distribution, healthcare, commercial, and educational facilities is in need of ...
  • 3 Days Ago

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Supervisor
  • Exchange
  • Fort Sill, OK FULL_TIME
  • Job Description Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and...
  • 5 Days Ago

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0 Customer Information Center Supervisor jobs found in Lawton, OK area

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FOOD SERVICE PROD SUPERVISOR
  • The GEO Group, Inc.
  • Lawton, OK
  • Job Description Benefits Information Full-time employees will enjoy a competitive benefits package with options for you ...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Lawton, OK
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Cook
  • Wingstop
  • Lawton, OK
  • Wingstop's mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, han...
  • 3/28/2024 12:00:00 AM

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Store Manager - Lawton, OK
  • rue
  • Lawton, OK
  • Company Description Living Our Values Inclusivity: rue21 embraces all of you. We promote individuality and celebrate our...
  • 3/27/2024 12:00:00 AM

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Inventory Supervisor
  • Wis Intl
  • Lawton, OK
  • ** Inventory Supervisor** **Job Category****:** Inventory **Requisition Number****:** INVEN033517 Showing 1 location **J...
  • 3/27/2024 12:00:00 AM

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Certified Medication Aide 2p-10-p
  • Morada Senior Living
  • Lawton, OK
  • DISCOVER YOUR PURPOSE! At Morada Lawton, a thriving Morada Senior Living community, we have meaningful job opportunities...
  • 3/26/2024 12:00:00 AM

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Plasma Center Quality Manager Trainee
  • Grifols Canada Therapeutics Inc
  • Lawton, OK
  • ** Plasma Center Quality Manager Trainee** Location: OK-Lawton, US Contract Type: Regular Full-Time Area: Quality Req Id...
  • 3/26/2024 12:00:00 AM

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Certified Registered Nurse Anesthetist (CRNA) - Lawton
  • Numunu Staffing LLC
  • Lawton, OK
  • The Certified Registered Nurse Anesthetist (CRNA) performs the following: Documents a pre-anesthetic assessment and eval...
  • 3/25/2024 12:00:00 AM

Lawton is the fifth largest city in Oklahoma, located at 34°36′16″N 98°23′45″W / 34.60444°N 98.39583°W / 34.60444; -98.39583 (34.604444 N, 98.395833 W). The city has a total area of 75.1 sq mi (195 km2), all land. Lawton is located approximately 84 mi (135 km) southwest of Oklahoma City. Other surrounding cities include Wichita Falls about 47 mi (76 km) to the south, Duncan about 33 mi (53 km) to the east, and Altus about 56 mi (90 km) to the west. Lawton lies in an area typical of the Great Plains, with prairie, few trees, and flat topography with gently rolling hills. The region north of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$62,618 to $87,686
Lawton, Oklahoma area prices
were up 1.2% from a year ago