Customer Information Center Supervisor jobs in Lakewood, NJ

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

W
Administrative Assistant/Customer Service Specialist
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • ```Job Summary:```
    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.

    ```Duties:```
    - Answering incoming calls and responding to customer inquiries in a professional and timely manner
    - Assisting customers with product information, order status, and issue resolution
    - Providing accurate and efficient data entry for customer orders and inquiries
    - Managing calendars and scheduling appointments for customers
    - Collaborating with other team members to ensure seamless customer service experience
    - Utilizing phone systems and other communication tools effectively

    ```Requirements:```
    - Previous experience in a customer service role is preferred
    - Excellent communication skills, both verbal and written
    - Strong computer skills, including proficiency in Microsoft Office Suite
    - Ability to multitask and prioritize tasks effectively
    - Knowledge of QuickBooks or similar accounting software is a plus

    If you are a detail-oriented individual with exceptional customer service skills, we would love to hear from you. Join our team and be part of a company that values its employees and provides opportunities for growth.

    Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Job Type: Full-time

    Pay: $22.00 - $30.00 per hour

    Expected hours: 30 – 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Flexible schedule
    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

  • 1 Month Ago

F
Financial Center Supervisor I
  • Fulton Bank
  • Hainesport, NJ FULL_TIME
  • Overview Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one s...
  • 1 Month Ago

C
Nurse Supervisor
  • CENTER FOR HEALTH MEDICINE AND DENTISTRY
  • Lakewood, NJ FULL_TIME
  • Supporting a clinical practice environment where nursing staff provides exceptional care for the patients.Assigning duties to nursing staff, providing appropriate feedback and assessment of care deliv...
  • 14 Days Ago

C
Registered Nurse Supervisor - RN
  • Cranbury Center
  • Monroe, NJ FULL_TIME
  • WEEKENDS: PART-TIME DAY SHIFT Benefits Nursing Student Loan Debt Repayment and Tuition AssistanceTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmpl...
  • 27 Days Ago

N
Customer Service Supervisor
  • NBR Equipment
  • Cranbury, NJ FULL_TIME
  • About usNBR Equipment Inc - Cranbury, NJDue to dramatic growth, our foodservice equipment distribution company is in need of an experienced Customer Service Supervisor. With focus on "Back to the Basi...
  • 1 Month Ago

T
RN Nurse Supervisor
  • The Elms Rehabilitation and Healthcare Center of...
  • Cranbury, NJ FULL_TIME
  • We are seeking qualified Registered Nurse (RN) Supervisors - (Evening Supervisor/ADON and Night Supervisor) who are responsible for supervising the day-to-day nursing activities of the Center in accor...
  • 16 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Supervisor jobs found in Lakewood, NJ area

R
Stocker
  • Restaurant Depot
  • Neptune, NJ
  • Stocker FULL-TIME $14.50/hr Starting pay is between $13.50/hour depending on the department. Responsible for providing p...
  • 4/25/2024 12:00:00 AM

W
Bakery Associate
  • Walmart
  • Toms River, NJ
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

W
Bakery Associate
  • Walmart
  • Forked River, NJ
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

T
Preconstruction Manager
  • The Axel Group, LLC
  • East Brunswick, NJ
  • The Axel Group is seeking a Preconstruction Manager to join our clients team out of East Brunswick NJ ! This position is...
  • 4/24/2024 12:00:00 AM

A
Overnight Receptionist (FT,PT)
  • AristaCare Manchester
  • Lakehurst, NJ
  • Receptionist (Full Time or Part Time) Shifts: 1.) Full Time: Tuesday - Friday 8pm - 8am 2.) Part Time: Saturday - Sunday...
  • 4/22/2024 12:00:00 AM

P
ADMIN ASSISTANT
  • PREFERRED BEHAVIORAL HEALTH OF NEW JERSEY
  • Toms River, NJ
  • Job Description Job Description If you are looking to make an impact by helping others, then Preferred Behavioral Health...
  • 4/22/2024 12:00:00 AM

T
Preconstruction Manager
  • The Axel Group Llc
  • East Brunswick, NJ
  • The Axel Group is seeking a Preconstruction Manager to join our clients team out of East Brunswick NJ ! This position is...
  • 4/22/2024 12:00:00 AM

M
Massage Therapist
  • Marriott International, Inc
  • Princeton, NJ
  • Additional Information Must hold a valid New Jersey state Massage and Bodywork Therapist license, Availability must incl...
  • 3/19/2024 12:00:00 AM

Lakewood Township is a township in Ocean County, New Jersey, United States. As of 2017 the town had a population of approximately 102,682 residents. As of the 2010 United States Census, the township had a total population of 92,843, representing an increase of 32,491 (+53.8%) from the 60,352 counted in the 2000 Census, which had in turn increased by 15,304 (+34.0%) from the 45,048 counted in the 1990 Census. The township ranked as the seventh-most-populous municipality in the state in 2010 after having been ranked 22nd in 2000. It now ranks 5th. The sharp increase in population from 2000 to 20...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$82,187 to $115,090
Lakewood, New Jersey area prices
were up 1.5% from a year ago