Customer Information Center Supervisor jobs in Lafayette, LA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Administrative Support Specialist
  • The Family Tree Information, Education & Counseling Center
  • Lafayette, LA FULL_TIME
  • Job Description

    JOB TITLE: Support Coordinator

    PROGRAM/DEPARTMENT: Administration

    SUPERVISOR: Director of Operations

    DATE WRITTEN: 10/2017

    DATE REVISED: 12/07/2021

    Education and Training: High school diploma and at least 2 years of experience required. Bachelor’s degree preferred.

    Qualifications and Experience: Two years of experience, preferably in a non-profit setting, with practice in social service resources and referrals, public relations, and presentation/distribution of printed materials. Sound organizational ability, a high degree of energy, creativity, and initiative. Highly developed interpersonal, oral, verbal, written, and listening skills. Able to perform multiple tasks on computer. Knowledge and proficiency in a variety of computer programs (i.e., Microsoft Word, Excel, Adobe) and experience with database management.

    Brief Position Summary: The Support Coordinator —under the direction of the Director of Operations—is responsible for the administrative support of The Family Tree Agency. Greet The Family Tree clients and assist with scheduling counseling and education appointments. Maintain filing system and record keeping. Assist the staff in a supportive role to ensure program operations and functions are upheld. Perform other clerical work as assigned. Operate cooperatively as part of a multi-disciplinary team.

    Major Duties and Responsibilities:

    I. Quality of Work and Initiative/Assessment:

    • Maintain accurate records of services for statistical reports in order to generate program reports.
    • Answers The Family Tree phone calls and transfers to the appropriate staff member.
    • Greets Counseling and Education clients, accepts payment for services, prints certificates, schedules appointment and follow-ups.
    • Performs program support tasks such as organize forms; photocopies; files; orders and maintains program materials and educational handouts.
    • Performs general clerical functions such as sends faxes; sorts, routes and distributes mail; types material from typed or handwritten copy; prepares correspondence, reports and other documents; responds to emails and voicemails.
    • Monitors and maintains required files for program operation and to meet funding source standards.
    • Maintains confidentiality and adheres to HIPAA regulations.
    • Communicates with other program members to keep staff informed of administrative decisions and matters of policy.
    • Schedules conferences and meetings and sets up for staffing, board meetings, education classes, and any other meetings/conferences.
    • Performs a variety of administrative tasks such as opening/closing duties, maintaining bulletin board, organizing appointment calendar, screening visitors and telephone calls by answering or referring routine questions.
    • Related duties as assigned.

    II. Utilization of Time/Planning:

    • Attendance at regularly scheduled staff meetings.
    • Accept assignments in a professional and constructive manner.
    • Operate independently in completing assignments.
    • Complete assignments and paperwork on time and with good quality.

    III. Knowledge of Job/Decision-Making/Implementation:

    • Employ diplomatic problem-solving competencies and communication skills.
    • Maintain a strong team orientation, including ability to collaborate with staff and volunteers, provide and accept feedback, and work effectively with diverse groups of people.
    • Comply with regulatory and legal requirements as pertains to clients and agency policy.
    • Utilization of community resources in efficient and effective manner.
    • Promote responsible image in all aspects of community relations endeavors.
    • Proficiently operate standard office equipment, including computer hardware and software applications.
    • Continually evaluate performance in service delivery in relation to established goals. Propose changes to supervisor to ensure continual improvement in services.

    IV. Other Behavioral Factors/Evaluation:

    • Maintain strict adherence to confidentiality policy of pertinent records and knowledge of The Family Tree Information, Education & Counseling Center.
    • Arrives at work on time and regular, predictable, consistent attendance.
    • Willingness to work nights and evenings when appropriate and travel to associated destinations.
    • Use sick leave and vacation time appropriately.
    • Cooperate well with supervisor and interacts well with other staff.
    • Speak positively about the clients and services provided by the agency, refraining from perpetuating negative comments.
    • Discuss problems appropriately with supervisor and does not openly criticize administrative decisions.
    • Maintain professional distance with clients/constituents and refrain from fostering informal gossip sessions.
    • Convey highly professional demeanor and ability to distinguish personal involvement from relationship-building with donors and prospects.
    • Assume personal responsibility for ongoing continuing education and professional development.
    • Maintain professional affiliations and participate in professional activities in the field.
    • Annually complete self-appraisal of work, professional growth, relations with other staff members, and future goals through assessing past performance. Develop plan for upcoming year.

    V. Working Conditions:

    The Family Tree staff is a team and considers it a responsibility for all staff to extend a welcome and a helpful attitude to all customers, visitors, donors, potential customers, and other staff members.

    Primary Work Location: This position will be approximately 90% inbound (e.g., planning, writing, database management, clerical), and 10% outbound (e.g., assistance with outreach and event planning).

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

    Job Type: Full-time

    Pay: From $15.00 per hour

    Benefits:

    • Health insurance
    • Paid time off

    Schedule:

    • 4 hour shift
    • 8 hour shift

    License/Certification:

    • Driver's License (Preferred)

    Work Location: In person

  • 4 Days Ago

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Dietary Supervisor / Food Service Supervisor relief
  • Iberia General Hospital And Medical Center
  • Iberia, LA OTHER
  • We have an opportunity for a dietary supervisor to join our award-winning, family-oriented, community hospital on a relief basis. Working shifts are 4:30am to 01:30pm or 10:30am to 07:00pm. The follow...
  • 23 Days Ago

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Customer Service Supervisor - Sleep Therapy
  • VieMed
  • Lafayette, LA FULL_TIME
  • Essential Duties and Responsibilities Motivate, lead, coach and develop employees in the successful processing of orders and patient satisfaction. Measures, documents and communicates employee compete...
  • 19 Days Ago

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Food Service Supervisor - Lafayette General Medical Center - Food
  • CRH
  • lafayette, LA FULL_TIME
  • Job Description Time to step up your career! This is your moment to shine and lead the way for others too. We’re hiring full-time Food Service Supervisors to join our passionate Food Services Team. Al...
  • 1 Month Ago

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Information Professional
  • US Navy
  • Lafayette, LA FULL_TIME
  • AboutIn the Navy, information technology (IT) plays an important role in everything from electronic mail systems, to shipboard control systems, to Special Intelligence (SI) systems. Navy Information S...
  • 16 Days Ago

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Public Information Officer
  • Lafayette Parish School System
  • Lafayette, LA FULL_TIME
  • JobID: 10662 Position Type: Administration/Officer Date Posted: 4/20/2022 Location: Superintendent`s Office Closing Date: 04/27/2022 Your application must be submitted online and will only be consider...
  • 22 Days Ago

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0 Customer Information Center Supervisor jobs found in Lafayette, LA area

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Security Project Manager
  • Johnson Controls International
  • Lafayette, LA
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/29/2024 12:00:00 AM

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LPN Peds Intermitten Home Visits
  • LHC New
  • Lafayette, LA
  • Summary We are hiring for a PRN Pediatric Private Duty LPN (Licensed Practical Nurse) in the Lafayette area to provide p...
  • 3/28/2024 12:00:00 AM

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Accounting Supervisor
  • Flexicrew Technical Services (FTS)
  • Lafayette, LA
  • Job Description Job Description FTS is seeking an Accounting professional to supervise an accounting department and it's...
  • 3/28/2024 12:00:00 AM

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Registered Nurse - MS/Tele @ Ochsner Lafayette General Medical Center
  • Ochsner Lafayette General Medical Center - OR
  • Lafayette, LA
  • Summary: MS/Telemetry nurse monitors cardiac patients` vital signs to ensure they remain in stable condition and receive...
  • 3/28/2024 12:00:00 AM

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Busser
  • Another Broken Egg Cafe
  • Lafayette, LA
  • Summary of Responsibilities: Work with servers and Host/Hostess to ensure guests receive excellent service through clean...
  • 3/28/2024 12:00:00 AM

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Commercial HVAC/R Technician
  • Pilot Company
  • Lafayette, LA
  • Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
  • 3/26/2024 12:00:00 AM

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Hospice Executive Director - RN
  • LHC New
  • Lafayette, LA
  • Summary We are hiring for an Executive Director - RN, with Hospice experience. At Heart of Hospice, a part of LHC Group,...
  • 3/25/2024 12:00:00 AM

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OPERATIONS ASSISTANT MANAGER
  • Dollar Tree
  • Lafayette, LA
  • Job Description Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set you...
  • 3/25/2024 12:00:00 AM

Lafayette is located at 30°13′N 92°2′W / 30.217°N 92.033°W / 30.217; -92.033 (30.2139, −92.0294) and has an elevation of 36 feet (11.0 m). According to the United States Census Bureau, the city has a total area of 49.2 square miles (127 km2), of which 49.1 square miles (127 km2) is land and 0.1 square miles (0.26 km2) (0.19%) is water. Lafayette is located on the West Gulf Coastal Plain. The site was part of the seabed during the earlier Quaternary Period. During this time, the Mississippi River cut a 325-foot-deep (99 m) valley between what is now Lafayette and Baton Rouge. This valley was...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,090 to $93,948
Lafayette, Louisiana area prices
were up 1.2% from a year ago