Customer Information Center Supervisor jobs in Jacksonville, AR

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Night Operations Supervisor
  • Night Operations Supervisor
  • Little Rock, AR FULL_TIME
  • At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
  • Just Posted

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Health Information Operations Supervisor
  • CIOX Health
  • National Park, AR OTHER
  • Overview Who we are... Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, he...
  • 24 Days Ago

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Information Systems Supervisor
  • Apex Staffing, Inc.
  • Little Rock, AR FULL_TIME
  • Growing WLR law firm seeking an Information Systems Supervisor with a strong background in SQL databases and data security to join their team. Job Description: As our Information Systems Specialist, y...
  • 11 Days Ago

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Health Information Operations Supervisor
  • Ciox Health
  • Little Rock, AR OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 15 Days Ago

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Health Information Operations Supervisor
  • Datavant
  • Little Rock, AR OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 1 Month Ago

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Customer Support Agent
  • Customer Direct LLC
  • Little Rock, AR FULL_TIME
  • Please note these jobs are only available in the States of Arkansas, Kansas, Kentucky, Missouri and Tennessee Looking for the following shifts: 7 am - 4 pm CST If you... Have a strong Customer Service...
  • 1 Day Ago

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0 Customer Information Center Supervisor jobs found in Jacksonville, AR area

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Regional Community Supervisor
  • Valiant Enterprises LLC
  • Little Rock, AR
  • Job Type Full-time Description Preserve the Company's Core Values and Mission Statement. Responsible for hiring, trainin...
  • 3/29/2024 12:00:00 AM

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ADMINISTRATIVE SPECIALIST I
  • Arkansas Government Job
  • Wrightsville, AR
  • ADMINISTRATIVE SPECIALIST I Date: Mar 5, 2024 Req ID: 36991 Location: Wrightsville - Hawkins Unit, AR, US, 72183 Categor...
  • 3/29/2024 12:00:00 AM

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Retail Store Manager - Jacksonville, Arkansas
  • Goodwill Industries of Arkansas
  • Jacksonville, AR
  • Job Description Job Description:\n\nGENERAL DESCRIPTION OF POSITION The Retail Manager works with the leadership team an...
  • 3/29/2024 12:00:00 AM

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ADMINISTRATIVE SPECIALIST II
  • Arkansas Government Job
  • Conway, AR
  • ADMINISTRATIVE SPECIALIST II Date: Mar 21, 2024 Req ID: 38410 Location: Conway, AR, US, 72032 Category: AR DEPT OF HUMAN...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Sherwood, AR
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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ADE PROGRAM ADMINISTRATOR
  • Arkansas Government Job
  • Little Rock, AR
  • ADE PROGRAM ADMINISTRATOR Date: Mar 20, 2024 Req ID: 38246 Location: Little Rock, AR, US, 72201 Category: DEPARTMENT OF ...
  • 3/27/2024 12:00:00 AM

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Receptionist
  • Goodwill Industries of Arkansas
  • Little Rock, AR
  • Job Description Job Description GENERAL DESCRIPTION OF POSITION Serves as Goodwill's first point of contact for corporat...
  • 3/27/2024 12:00:00 AM

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FLOAT NURSE
  • Arkansas Central Primary Care PLLC
  • Jacksonville, AR
  • Job Purpose: Provide nursing care to patients in professional manner. Assist providers with assessment and management of...
  • 3/27/2024 12:00:00 AM

Jacksonville is a city in Pulaski County, Arkansas, United States, and a suburb of Little Rock. As of the 2010 census, the population of the city was 28,364. It is part of the Little Rock–North Little Rock–Conway Metropolitan Statistical Area with 729,135 people as of 2014. The city is named for Nicholas Jackson, a landowner who deeded the land for the railroad right-of-way to the Cairo & Fulton Railroad in 1870. The community evolved from the settlement surrounding the railroad depot, eventually incorporating in 1941. In 1941, construction began on the Arkansas Ordnance Plant (AOP), which ser...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,859 to $95,024
Jacksonville, Arkansas area prices
were up 1.2% from a year ago