Customer Information Center Supervisor jobs in Hyannis, MA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health Information Specialist
  • COMMUNITY HEALTH CENTER OF CAPE COD
  • Bourne, MA OTHER
  • Job Details

    Job Location:    CHC Bourne - Bourne, MA
    Salary Range:    Undisclosed
    Job Category:    Health Care

    Description

    Qualifications


  • 4 Days Ago

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Information Technology (IT) Support Specialist
  • Kennedy-Donovan Center
  • New Bedford, MA FULL_TIME
  • The KDC (Kennedy-Donovan Center) mission is to empower and support people to realize their full potential. We do this by providing a wide range of services for children, adults, and families with deve...
  • 1 Month Ago

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Call Center, Supervisor
  • sstar
  • River, MA FULL_TIME
  • Job Description: SUMMARY Manage daily operations of call center office and provide direct supervision to call center staff. $20.00 per hour to start. ESSENTIAL DUTIES AND RESPONSIBILITIES include the ...
  • 10 Days Ago

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Call Center Supervisor
  • SSTAR
  • Fall River, MA FULL_TIME
  • Job Description: SUMMARY Manage daily operations of call center office and provide direct supervision to call center staff. $20.00 per hour to start. ESSENTIAL DUTIES AND RESPONSIBILITIES include the ...
  • 14 Days Ago

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Center-Based Senior Clinical Supervisor
  • NEABA
  • River, MA FULL_TIME
  • Senior Clinical Supervisor, Center-Based The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health s...
  • 3 Days Ago

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Center-Based Senior Clinical Supervisor
  • The Stepping Stones Group
  • New Bedford, MA FULL_TIME
  • Senior Clinical Supervisor, Center-Based The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health s...
  • 6 Days Ago

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0 Customer Information Center Supervisor jobs found in Hyannis, MA area

Hyannis /ˌhaɪˈænɪs/ is the largest of the seven villages in the town of Barnstable, Massachusetts, in the United States. It is the commercial and transportation hub of Cape Cod and was designated an urban area as of the 1990 census. Because of this, many refer to Hyannis as the "Capital of the Cape". It contains a majority of the Barnstable Town offices and two important shopping districts: the historic downtown Main Street and the Route 132 Commercial District, including Cape Cod Mall and Independence Park, headquarters of Cape Cod Potato Chips. Cape Cod Hospital in Hyannis is the largest on ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$78,044 to $109,287
Hyannis, Massachusetts area prices
were up 1.6% from a year ago