Customer Information Center Supervisor jobs in Hopkinsville, KY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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RN Supervisor
  • Morgantown Care & Rehab Center
  • Morgantown, KY FULL_TIME
  • About Us :
    Morgantown Care & Rehabilitation Center is a 122-bed skilled nursing that offers a variety of comprehensive programs and services such as in-patient therapy and out-patient therapy, Rehab to Home. The vision, to radically change the landscape of healthcare, forever. Through education and empowerment, we earn the trust of every patient, family member, and the community we serve.
    About Signature :
    Signature HealthCARE is a family-based healthcare company that offers integrated services in 7 states across the continuum of care: skilled nursing, rehabilitation, assisted living, memory care, home health, cognitive care, and telemedicine.

    A growing number of our centers are earning quality assurance accreditation and pioneering person - directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare & Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for three years in a row and Modern Healthcare’s "Best Places to Work!"
    How you Will make a Difference:

    Our Registered Nurse (RN) Supervisors are responsible for the supervision of the delivery of care to a group of residents in a nursing unit. Our RN Supervisors ensure that the needs of our residents are being met while also supervising and supporting our Certified Nurse Assistants (CNAs) and other staff in the delivery of nursing care.

    What you Need to make a Difference:
    • Registered Nurse with current state license.
    • One (1) to three (3) years of related experience; supervisory experience preferred.
    • Must have a current / active CPR certification.
    Our exceptional Benefits Package and Signature Perks include the following and more!:
    • Medical, Dental and Vision – Voluntary Life/Disability
    • 401(K) and Roth 401(K)
    • PINNACLE Workforce Development earn and additional dollar raise each year
    • Shift Differentials and Weekend Enhanced Hourly Rates
    • Tuition Forgiveness/Education Reimbursement
    • Uniform Allowance (Seventy-Five Dollars) with hire and continuous allotment
    • Pay Advance and Next Day Pay!
    • Paid Time Off (PTO)
    Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories
  • 8 Days Ago

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Customer Account Rep-G00018
  • Rent-A-Center
  • Hopkinsville, KY FULL_TIME
  • Get It Now/Home Choice Ready to do your best work? Interested in a minimum starting hourly rate of $16. Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Ti...
  • 10 Days Ago

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Call Center Customer Service Representative
  • Solera
  • Paducah, KY FULL_TIME
  • Customer Service Representative Solera works in partnership with the world’s largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home...
  • 1 Month Ago

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Supervisor - Targeted Case Management
  • Emerald Therapy Center
  • Paducah, KY FULL_TIME
  • We are seeking a Supervisor to lead our team of Targeted Case Managers and provideoversight of our program that helps individuals with mental health conditions,developmental disabilities, or substance...
  • 18 Days Ago

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Restaurant Shift Supervisor
  • Apple Investors Group Career Center
  • Paducah, KY FULL_TIME
  • Apple Investors Group owns 27 Applebee's restaurants in Mississippi, Illinois, Tennessee & New Mexico along with IHOP restaurants. We are filled with creative, positive and hardworking team members wh...
  • 16 Days Ago

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Registered Nurse (RN) Supervisor $3,500 Sign on Bonus - Agency Free Facility
  • Parkview Nursing and Rehabilitation Center
  • Paducah, KY FULL_TIME
  • Position Summary The RN Supervisor is responsible for the coordination of the patient’s care and services. Promotes quality care using a collaborative process that coordinates, monitors, and evaluates...
  • 3 Days Ago

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0 Customer Information Center Supervisor jobs found in Hopkinsville, KY area

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Physical Therapist Home Health Full Time
  • CenterWell Home Health
  • Hopkinsville, KY
  • Become a part of our caring community and help us put health first As a Home Health Physical Therapist, you will: Plan a...
  • 3/28/2024 12:00:00 AM

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Occupational Therapist Home Health Per Diem
  • CenterWell Home Health
  • Hopkinsville, KY
  • Become a part of our caring community and help us put health first As a Home Health Occupational Therapist, you will: As...
  • 3/28/2024 12:00:00 AM

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bealls Supervisor
  • bealls
  • Hopkinsville, KY
  • Position: SUPERVISOR Non-Exempt: Supervisor Come join a team that brings a people-first approach to everything we do! be...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Hopkinsville, KY
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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LPN, Home Health Per Diem
  • CenterWell Home Health
  • Hopkinsville, KY
  • Become a part of our caring community and help us put health first As a Home Health LPN, you will: Provide professional ...
  • 3/27/2024 12:00:00 AM

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Surgery Sterile Core Technician-Full Time
  • Jennie Stuart Health
  • Hopkinsville, KY
  • Job Description To emulate the mission, vision, and values of Jennie Stuart Health. According to established professiona...
  • 3/24/2024 12:00:00 AM

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Admission Clerk
  • CALDWELL COUNTY HOSPITAL INC
  • Princeton, KY
  • Job Details Job Location Caldwell Medical Center - PRINCETON, KY Position Type Part Time Job Shift Graveyard Description...
  • 3/24/2024 12:00:00 AM

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LPN, Home Health Per Diem
  • Humana
  • Hopkinsville, KY
  • Become a part of our caring community and help us put health first A s a Home Health LPN , you will: Provide professiona...
  • 3/24/2024 12:00:00 AM

Hopkinsville is a home rule-class city in and the county seat of Christian County, Kentucky, United States. The population at the 2010 census was 31,577. Hopkinsville is located south of the center of Christian County at 36°51′17″N 87°29′20″W / 36.85472°N 87.48889°W / 36.85472; -87.48889 (36.854712, -87.488872). Madisonville is 35 miles (56 km) to the north, Russellville is 35 miles (56 km) to the east, Oak Grove is 15 miles to the south, and Clarksville, Tennessee, is 26 miles (42 km) to the south. According to the United States Census Bureau, Hopkinsville has a total area of 30.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$66,224 to $92,735
Hopkinsville, Kentucky area prices
were up 1.2% from a year ago