Customer Information Center Supervisor jobs in Grand Rapids, MI

Job Description

The role of the Eligibility Specialist is to strengthen Michigan families by:

• Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for
• Assessing the needs of each person/family and giving them appropriate information and making any referrals and/or contacts to persons/agencies to help them meet their needs.
• Providing all families with information about the expectations and goals of the Michigan Department of Health and Human Services (MDHHS).
• Encouraging and guiding families in their efforts to become self supporting

• Attach a copy of your official transcripts showing you meet the below educational requirements. These must be signed by the registrar or show the university seal.
• Attach an up-to-date resume.
• Attach a cover letter.

Failure to complete any of the above items may result in your application being screened out.

Required Education and Experience

Education
Completion of two years of college (60 semester or 90 term credits).

Experience
Assistance Payments Worker 8
No specific type or amount is required.

Assistance Payments Worker 9
One year of experience equivalent to an Assistance Payments Worker 8, Migrant Program Worker 8, or Family Independence Specialist 9.

Assistance Payments Worker E10
Two years of experience equivalent to an Assistance Payments Worker, including one year equivalent to an Assistance Payments Worker 9;
OR
Two years equivalent to a Migrant Program Worker, including one year equivalent to a Migrant Program Worker 9;
OR
Two years of experience equivalent to a Family Independence Specialist, including one year equivalent to a Family Independence Specialist 10.

Assistance Payments Worker 11
Three years of experience equivalent to an Assistance Payments Worker, including one year equivalent to an Assistance Payments Worker E10;
OR
Three years equivalent to a Migrant Program Worker, including one year equivalent to a Migrant Program Worker E10;
OR
Three years of experience equivalent to a Family Independence Specialist, including one year equivalent to a Family Independence Specialist P11.

Alternate Education and Experience

Four years of administrative support experience in a human services or office setting, including two years equivalent to the experienced (E7) level, may be substituted for the education requirement.

Completion of one year of college (30 semester or 45 term credits) and three years of administrative support experience in a human services or office setting, including one year equivalent to the experienced (E7) level, may be substituted for the education
requirement.

Three years of Home Aide experience, including one year equivalent to a Home Aide E8, may be substituted for the education requirement.

Additional Requirements and Information

When you apply, your application is valid for 6 months. After 6 months, you MUST reapply for continued consideration.

This position may be filled as a limited term assignment that has the potential of becoming permanent, but this is not guaranteed.

The office location for this position is located at the Montcalm County Department of Health and Human Services, 609 N. State, Stanton, MI 48888 however, this position has the ability to work hybrid (remote/office). Candidates should confirm work location and schedule at the time of interview.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

The department reserves the right to close this posting at any time if it is determined that a sufficient number of applications have been received.

For further information regarding this posting please contact Lindsey Colon at MDHHS-BSC3-HR-Staffing@michigan.gov

#MDHHSjobs #Veteranfriendly #Careerswithpurpose #CommunityHeroes

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:

Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.

Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24