Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Full-time, Day Shift, Tempe
Growth and learning opportunity available for a Health Information Team Supervisorthat wants to further develop their skills and knowledge in healthcare, while making a difference in patient's lives. We invite you to join our Arizona Diagnostic Radiology team as a Health Information Team Supervisor. This full-time career opportunity has a Monday-Friday day-shift schedule, and is located at our office in Tempe, AZ.
The Health Information Team Supervisor isresponsible for directing activities of health information staff and for smooth operations of the department. The person in this position is responsible for efficient and timely distribution of medical records as well as the review of future exams needs. This individual also responds to routine patient requests, urgent requests and subpoena requests from attorneys and copy services.
We offer modality cross-training,hands-on training, advancement opportunities, inter-company transfer opportunities, and benefits including: medical/dental/vision coverage, paid time off, paid holidays, a pre-tax matching 401k plan, DailyPay (make any day a payday),employee referral bonus, a pre-tax flexible spending plan, education reimbursement, life insurance, and a host of other perks.
Requirements:Pay Range: $20.00 - $24.00 / year
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location and training. This pay scale is not a guarantee of a particular wage.
RadNet is an equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. RadNet is an E-Verify participant.
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0 Customer Information Center Supervisor jobs found in Gilbert, AZ area