Customer Information Center Supervisor jobs in Georgia

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative - Call Center
  • Burgess Information Systems
  • Gainesville, GA FULL_TIME
  • SHIFT: 1PM - 10PM, SATURDAY OR SUNDAY REQUIRED.

    SALARY: $15/Hourly

    The Customer Service Representative is responsible for answering inbound calls and assisting with pharmacy benefit questions and problems while positively representing ProCare.

    ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

    • Promptly and courteously answer incoming telephone calls
    • Assess, prioritize and resolve client issues using good listening and comprehension skills
    • Escalate issues to management as appropriate
    • Document and retain all pertinent information

    QUALIFICATIONS AND REQUIREMENTS

    • 1 year pharmacy technician experience or PBM experience preferred
    • Excellent telephone etiquette and verbal/written communication skills
    • High level of professionalism in judgment
    • Proficient in Microsoft Office applications preferred
    • Highly organized and motivated
    • Excellent time management skills
    • Ability to work independently and on a team
    • Attention to detail
    • Ability to exercise logical critical thinking in problem solving

     

    EDUCATION

    Pharmacy Technician Certification is a plus.

    PHYSICAL DEMANDS

    Requires sitting, standing, and occasional light lifting.

  • 7 Days Ago

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Supervisor Customer Services Center
  • Metropolitan Atlanta Rapid Transit Authority...
  • Atlanta, GA FULL_TIME
  • Qualifications POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED EDUCATION and/or EXPERIENCE Bachelor’s degree in business administration, Communication or related field plus four...
  • 9 Days Ago

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Call Center/Enrollment HUB Representative
  • Burgess Information Systems
  • Gainesville, GA FULL_TIME
  • SHIFT: 11am - 8pm, Monday - Friday, SALARY: $15 - $16 hourly The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to ...
  • 12 Days Ago

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Call Center Customer Service Supervisor
  • MCI Full Applicant
  • Savannah, GA FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 22 Days Ago

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Call Center Customer Service Supervisor
  • MCI Careers
  • Savannah, GA FULL_TIME
  • LOCATIONSavannah, GA JOB TYPEFull-Time PAY TYPESSalary Bonus SALARY$11.10 - $16.10 / hour BENEFITS & PERKSMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell P...
  • 14 Days Ago

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Call Center Customer Service Supervisor
  • MCI Jobs
  • Savannah, GA FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 15 Days Ago

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Riverside, CA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Medical Office Assistant - Westchester - FlexStaff (Temp)
  • Northwell Health
  • Mount Kisco, NY
  • Job Description Responsibilities: •Prepares treatment rooms for patient examinations, ensuring cleanliness and availabil...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Care Associate - Outstanding Benefits>
  • Senior Lifestyle
  • Levittown, PA
  • Senior Lifestyle - JobID: 743999971447737 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989. The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,399 to $99,982