Customer Information Center Supervisor jobs in Flagstaff, AZ

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

Recently Added Customer Information Center Supervisor jobs

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Full-TIme - Information Systems
  • White Mountain Regional Medical Center
  • Springerville, AZ FULL_TIME

  • Type: Full-time

    The Information Systems Desktop Support Technician is responsible for installation, integration, of hardware (PC, network and telecommunications), software and applications at White Mountain Regional Medical Center (WMRMC). Through collaboration with all members of the health-care team, strives to support a patient centered culture and gain knowledge and skills to further the practice of the quality of patient services provided at WMRMC. Under the direction of the Director of Information Systems, applies understanding and knowledge of information systems products and services to provide technical software, hardware, and network problem resolution.

    This position is safety sensitive and subject to WMRMC's Drug & Alcohol Policy.

    Full-Time With Benefits

    Required Education
    High School Diploma or Equivalent

    Required Experience
    Must possess a basic knowledge of computer, networ, and telecommunications devices
    1-year experience in Tier I or higher desktop and network administration/support; vendor or consultant experience may be appropriate

    Preferred Education and Experience
    Associates Degree in Computer Sciences
    Exposure to hospital operations


    Contact Information
    Human Resources
    118 S. Mountain Ave.
    Springerville, AZ 85938
    Email: human.resources@wmrmc.com
    Fax: 928-333-7334


    White Mountain Regional Medical Center Is An Equal Opportunity Employer

    In order to provide equal employment and advancement opportunities to all individuals, employment decisions at White Mountain Regional Medical Center will be based on merit, qualifications, and abilities. White Mountain Regional Medical Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, disability or any other classification in accordance with federal, state and local statutes, regulations and ordinances.

    Openings

    If an open position is not currently available, we will maintain your application for 90 days and consider it for future openings. If you meet the qualifications of the position and are selected for an interview, Human Resources or the Hiring Manager will phone or e-mail you. Thank you for your interest in White Mountain Regional Medical Center.

    Official Application

    Please review our current job postings. If you are interested in applying for a position, please fill out our official online job application located at the bottom of each job posting.

    Legal Information

    Upon submitting your application we will take every effort to review it for proper consideration. If your qualifications meet the current needs of White Mountain Regional Medical Center, our Human Resources Department will contact you.

    Drug Testing

    White Mountain Regional Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Applicants will be asked to read the policy and sign a Consent to Drug Screening.

  • 19 Days Ago
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PRN - Health Information Management
  • White Mountain Regional Medical Center
  • Springerville, AZ FULL_TIME
  • Type: PRN The Associate, Health Information Management (HIM) position is a non-clinical staff position responsible for all clerical functions necessary to organize, maintain and use patient health inf...
  • 1 Month Ago
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Telecommunications Supervisor
  • Yavapai Regional Medical Center
  • PRESCOTT, AZ FULL_TIME
  • OverviewAt Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profi...
  • 25 Days Ago
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Customer Account Representative
  • Rent-A-Center
  • Flagstaff, AZ FULL_TIME
  • We are Hiring Immediately! It’s Your Career. Own it!At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great custom...
  • 13 Days Ago
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Retail Customer Service Supervisor
  • TJX Companies
  • Prescott, AZ PART_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 3 Days Ago
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Patient Access Supervisor
  • Yavapai Regional Medical Center
  • PRESCOTT, AZ FULL_TIME
  • OverviewAt Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profi...
  • 1 Month Ago
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0 Customer Information Center Supervisor jobs found in Flagstaff, AZ area

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Customer Service Representative (Bilingual)
  • Community Choice Financial Family of Brands
  • Flagstaff, AZ
  • Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
  • 4/22/2024 12:00:00 AM
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Customer Service Representative
  • Community Choice Financial Family of Brands
  • Flagstaff, AZ
  • Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
  • 4/22/2024 12:00:00 AM
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In-Home Caregiver
  • Sevita
  • Flagstaff, AZ
  • Tungland , a part of theSevita family , provides community-based services for individuals with intellectual and developm...
  • 4/22/2024 12:00:00 AM
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Home Health Aide
  • Sevita
  • Flagstaff, AZ
  • Tungland , a part of theSevita family , provides community-based services for individuals with intellectual and developm...
  • 4/22/2024 12:00:00 AM
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Home Health Caregiver
  • Sevita
  • Flagstaff, AZ
  • Tungland , a part of theSevita family , provides community-based services for individuals with intellectual and developm...
  • 4/22/2024 12:00:00 AM
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In Home Caregiver
  • Sevita
  • Flagstaff, AZ
  • Tungland , a part of theSevita family , provides community-based services for individuals with intellectual and developm...
  • 4/22/2024 12:00:00 AM
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Native Services Program Facilitator
  • Boys and Girls Club of Flagstaff
  • Flagstaff, AZ
  • Position Start Date: Open until filled Position Type: Part-Time Hourly, 12-20 hours per week Compensation: Hourly rate $...
  • 4/19/2024 12:00:00 AM
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Key Carrier Coordinator, Full-Time
  • The TJX Companies, Inc.
  • Flagstaff, AZ
  • Opportunity: Contribute To The Growth Of Your Career The Key Carrier role is an elevated extension of the Coordinator ro...
  • 4/19/2024 12:00:00 AM
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About Flagstaff, Arizona

Flagstaff is a city in and the county seat of Coconino County in northern Arizona, in the southwestern United States. In 2015, the city's estimated population was 70,320. Flagstaff's combined metropolitan area has an estimated population of 139,097. The city is named after a ponderosa pine flagpole made by a scouting party from Boston (known as the "Second Boston Party") to celebrate the United States Centennial on July 4, 1876. Flagstaff lies near the southwestern edge of the Colorado Plateau, along the western side of the largest contiguous ponderosa pine forest in the continental United Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,594 to $98,856
Flagstaff, Arizona area prices
were up 2.5% from a year ago
View detail