Customer Information Center Supervisor jobs in Fitchburg, MA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Service Technician, Compressor Technique- Gardner, MA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Gardner, MA FULL_TIME
  • Service Technician, Compressor Technique- Gardner, MA
    Functional area: Customer Service
    Country: United States
    City: Gardner, MA
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 8, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Is your day successful if you can keep the machines running and if customers are satisfied with your work? As a service technician, do you enjoy having a team of colleagues that looks after your daily planning, makes sure the right spare parts you need are delivered on time and supports you remotely when you are facing more complex technical issues?

    We are looking for someone who loves to work autonomously in a diversity of companies. Do you enjoy travelling to different customers in your dedicated region? You can start your day from home and drive to the customer with a company vehicle.

    Do you get energy when you can learn new things? Our customers have a range of different types of compressors with a variety of technologies (from mechanical, electronic to Internet Of Things and complex control mechanisms) allowing you to grow in techniques and specializations based on your interests and experience. We are proud of our dedicated training academies, supported by experts who are also reflecting on what service will look like in the future.

    Do you have an affinity with working with machines, and, above all, are you eager to work and to be trained as a service technician?

    Then we would like to get to know you better and to see if you click, not only with our position as technician, but also with our own company values.

    Mission:

    Perform routine, preventative maintenance and repairs on air compressors, dryers, gas generators, and ancillary equipment at customer sites and provide a complete solution to the customers industrial equipment maintenance needs.

    Responsiblities of a Service Technician:

    Perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment. Preventative maintenance should be conducted in accordance with manufacturer's recommendations (with regards to schedule and scope).

    Troubleshoot and perform diagnostics on malfunctioning equipment, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment.

    Document all work performed daily using company provided hardware and software. Develop rapport with customers through effective communication, interpersonal skills, and professionalism.

    Provide basic tools to accomplish job along with normal maintenance of tools and equipment.

    Display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.

    Must participate in a rotating on - call schedule and be able to work overtime on short notice.

    Serve as an ambassador for the company, promoting the Atlas Copco "Way". Learn and share knowledge, experiences and training with teammates to increase one's own knowledge and knowledge of others.

    Display the ability to manage time accordingly. Must have the ability to work and solve problems independently. Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.

    Work as a team sharing knowledge with colleagues and participate in on the job training of self and others as skills allow.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers.

    Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

    Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.


    Perform other duties as assigned.


    To succeed, you will need

    Experience:

    1-2 years of technical experience maintaining and repairing various types of mechanical and electrical equipment. Strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics. Experience in HVAC a plus.

    Education:

    High School diploma or equivalent required with technical training in electrical, hydraulics, and/or pneumatics preferred. Knowledgeable of HVAC preferred.

    Skills:

    Able to work independently with strong self-management and professionalism. Able to complete work within assigned deadlines. Computer proficiency as required for communication, research, work orders and programming various controllers. Excellent customer service and communications skills (oral and written). Must be fluent in English and have a valid driver's license.

    Employees will be subject to random drug testing.

    Must be able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

    Travel:

    Available for a rotating schedule of on-call work on evenings, weekends and holidays.


    In return, we offer you

    Choose your career with us!

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive Paid time off
    • Life & Disability insurance
    • $25 - $35 /hr. Geographically adjusted Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

    Are we a good fit?

    Atlas Copco is a Swedish company. The Swedish human culture still runs through the veins of our 38,000 employees in more than 90 countries. It has a strong family feeling with a warm respect for every individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies daily. Moreover, our family work atmosphere gives you the flexibility to find an optimal balance between work and private life.

    City
    Gardner, MA


    Recruiter
    joseph.coleman@atlascopco.com


    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 1 Month Ago

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Health Information Operations Supervisor
  • Ciox Health
  • Worcester, MA OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 26 Days Ago

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Health Information Supervisor
  • CIOX Health
  • Worcester, MA FULL_TIME
  • Health Information Supervisor Job Locations US-MA-Worcester | US-MA-Framingham | US-MA-Natick Requisition ID 2024-35060 # of Openings 1 Category (Portal Searching) Operations Position Type (Portal Sea...
  • 13 Days Ago

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Health Information Operations Supervisor
  • Datavant
  • Worcester, MA OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 1 Month Ago

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Hudson, MA FULL_TIME
  • Join Our Team Today! For a limited time, we are offering $1000 sign-on bonuses! Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to f...
  • 14 Days Ago

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Call Center Supervisor
  • Renewal by Andersen | Esler Companies
  • Worcester, MA FULL_TIME
  • Come work for a Top Workplace and earn up to $75,000-$90,000 as an Inside Sales Coach.Base pay plus monthly Performance-based bonus. Work isn’t supposed to be this fun!Our business is thriving, and we...
  • 20 Days Ago

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0 Customer Information Center Supervisor jobs found in Fitchburg, MA area

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Assembler
  • Connexion Systems & Engineering, Inc.
  • Manchester, NH
  • Job Description Job Description Assembler-Manchester, NH Temporary-to-Permanent 1st shift is 6am – 2:30pm 2nd Shift-3PM-...
  • 3/29/2024 12:00:00 AM

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Custodian
  • Greater Lawrence Family Health Center, Inc.
  • Lawrence, MA
  • Title Custodian Work Location Essex St Description Established in 1980, the Greater Lawrence Family Health Center, Inc. ...
  • 3/28/2024 12:00:00 AM

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Elliot Health Systems - Pharmacy Technician - Retail Pharmacy - Per Diem
  • SolutionHealth
  • Manchester, NH
  • Come work at the best place to give and receive care! Job Description: About Elliot Retail Pharmacy Elliot Pharmacy prov...
  • 3/28/2024 12:00:00 AM

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Relief - direct care
  • BAMSI
  • Worcester, MA
  • Overview Base training rate $17.00 Here at BAMSI, we recognize that our employees are our greatest resource! Are you rea...
  • 3/28/2024 12:00:00 AM

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Officer, Special Fundraising Programs and Stewardship, Annual Giving
  • Philanthropyma
  • Brookline, MA
  • Officer, Special Fundraising Programs and Stewardship, Annual Giving **Officer, Special Fundraising Programs and Steward...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep.
  • Massachusetts General Hospital
  • Somerville, MA
  • Job Description Customer Service Rep. - ( 3163811 ) **Description** **General Summary :** **Under the general direction ...
  • 3/27/2024 12:00:00 AM

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Assembler Manufacturing Technician 1st, 2nd and 3rd shift.
  • Connexion Systems & Engineering, Inc.
  • Manchester, NH
  • Job Description Job Description Our client is looking for an Assembler Manufacturing Technician 1st, 2nd and 3rd shift i...
  • 3/27/2024 12:00:00 AM

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Manufacturing Technicians - Assembly (Contract to Perm)
  • Merrimack Manufacturing
  • Manchester, NH
  • Merrimack Manufacturing is a growing medical device company with an exciting opportunity for a reliable and versatile Ma...
  • 3/26/2024 12:00:00 AM

Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools. Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383). According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$78,450 to $109,855
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago