Customer Information Center Supervisor jobs in Fishers, IN

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Westminster Information Technology
  • Indianapolis, IN FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    • Handle customer inquiries and complaints
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
  • 3 Days Ago

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Chief Information Officer
  • Indiana Hemophilia & Thrombosis Center, Inc.
  • Indianapolis, IN FULL_TIME
  • About IHTC At the Indiana Hemophilia & Thrombosis Center (IHTC), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and h...
  • 1 Day Ago

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Ace Home Center customer service, warehouse West Lebanon, IN
  • Powell Ace Home Center
  • West Lebanon, IN PART_TIME,FULL_TIME
  • Powell Ace Home Center has openings for Yard and inside staff at the West Lebanon store. If you are interested , please come by the store and fill out an application. Responsibilities include: Inside ...
  • 1 Month Ago

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Group Supervisor Fulfillment Center
  • Walgreens
  • INDIANAPOLIS, IN FULL_TIME
  • Job Summary:Responsible for supervision of a designated teams and front-line leaders within the Centralized Services fulfillment center environment. Provides daily support to Centralized Services phar...
  • 20 Days Ago

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Distribution Center Supervisor
  • TJX Companies
  • Brownsburg, IN FULL_TIME
  • Come to work and be ready to think on your feet, grow your skills, and embrace the many opportunities. Our Distribution Centers are the key to getting new products out to TJ Maxx, Marshalls, HomeGoods...
  • 20 Days Ago

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Assembly - Service Center Supervisor
  • Pelican Products, Inc.
  • Plainfield, IN FULL_TIME
  • SUMMARY The Service Center Supervisor is responsible for leading and directing Services Associates in the delivery of service offerings at designated Pelican BioThermal Service Centers including the m...
  • Just Posted

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0 Customer Information Center Supervisor jobs found in Fishers, IN area

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Title Coordinator
  • OPENLANE
  • Carmel, IN
  • Who We Are: PAR North America is the leading nationwide provider of vehicle transition services including recovery manag...
  • 3/28/2024 12:00:00 AM

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Inventory Team Lead (Mon-Fri: 7:00AM to 3:00PM) - Clayton, IN
  • GEODIS Group
  • Clayton, IN
  • ** Inventory Team Lead (Mon-Fri: 7:00AM to 3:00PM) - Clayton, IN** **Job Category****:** Inventory **Requisition Number*...
  • 3/28/2024 12:00:00 AM

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Surge Team Member INW
  • Life Science Logistics
  • Whitestown, IN
  • RESPONSIBILITIES: •Required to work one 5 hour shift each week as scheduled in advance (M-F, 7:00 am-12:00 pm or 12:00 p...
  • 3/27/2024 12:00:00 AM

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Surge Team Member IND
  • Life Science Logistics
  • Brownsburg, IN
  • RESPONSIBILITIES: •Required to work one 5-hour shift per week during scheduled mandatory Surge Day (7:00 amu000212:00 pm...
  • 3/27/2024 12:00:00 AM

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Pharmacy Floor Technician
  • Synchrony Health Services
  • Indianapolis, IN
  • Overview: At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing...
  • 3/26/2024 12:00:00 AM

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Pharmacy Floor Technician - 2nd shift
  • Synchrony Health Services
  • Indianapolis, IN
  • Overview: Careers close to home and your heart Since our founding in 1997, weve been making long-term care better for ou...
  • 3/26/2024 12:00:00 AM

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Title Coordinator
  • First American Financial Corporation
  • Indianapolis, IN
  • Who We Are Join a team that puts its People First! First American's National Production Services division provides globa...
  • 3/25/2024 12:00:00 AM

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Front Desk Supervisor
  • The Alexander | a Dolce Hotel
  • Indianapolis, IN
  • Property Description: The Alexander, A Dolce Hotel is a contemporary and upscale hotel located in the vibrant city of In...
  • 3/25/2024 12:00:00 AM

Fishers is a city in Fall Creek and Delaware townships, Hamilton County, Indiana, United States. As of the 2010 census the population was 76,794, and by 2017 the estimated population was 91,832. A suburb of Indianapolis, Fishers has grown rapidly in recent decades: about 350 people lived there in 1963, 2,000 in 1980, and only 7,500 as recently as 1990. After the passage of a referendum on Fishers' status in 2012, Fishers transitioned from a town to a city on January 1, 2015. The first mayor of Fishers—Scott Fadness—along with the city's first clerk and city council were sworn in on December 21...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,306 to $98,450
Fishers, Indiana area prices
were up 1.3% from a year ago