Customer Information Center Supervisor jobs in Fargo, ND

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Clinical Supervisor
  • The Village Family Service Center
  • Moorhead, MN FULL_TIME
  • Who we are:

    The Village is one of the region's leading non-profit human service organizations. We provide behavioral health and other community services across North Dakota and Minnesota. It's a place where you can build a career and help people at the same time.

    What we do:

    Are you ready to take on a leadership role? The Village is accepting applications for a Clinical Supervisor in our Moorhead, MN location.

    Job Duties Include:

    • Maintaining a clinical caseload.
    • Providing clinical and administrative supervision to licensed and clinical trainee mental health providers.
    • Providing group supervision to our family-based team.
    • Experience with supervising clinicians across settings including in-home, school based, and outpatient therapy services.
    • Coach trainees and supervisees on state and agency standards. Would be beneficial to know CTSS standards.
    • Be available for supervisees support and direction outside of scheduled meeting times
    • Join a team of supervisors that works collaboratively to facilitate quality care for our community with twice monthly group supervision and weekly individual supervision support.
    • Administrative supervision includes assessment of performance, achievement of job requirements, and professional functioning. This takes place in regularly scheduled meetings and annual reviews. Co-lead monthly administrative meetings
    • Co-lead monthly consultative meetings

    Preferred Qualifications include:

    • A Master's degree in the human service field;
    • Licensed in the mental health field with an LICSW, LMFT, LP, or LPCC;
    • Formal leadership experience would be a definite plus.
    • Experience with DC0-5 population preferred

    Other attributes for this role would be to have excellent communication skills; interest in coaching, mentoring, and team building. Being self-motivated, dependable, committed to good ethics, and caring about making a positive impact in people's lives are important.

    The Village strives to maintain and enhance our culture of non-judgmental attitudes by focusing on our mission and core values. These guide us in our work and help us to embrace diversity, equity and inclusion within our organization and the communities we serve.

    In addition to competitive wages and benefits, The Village encourages a work/life balance and offers flexibility.

    What we offer:

    • Medical Insurance for you & your family partially paid by The Village
    • Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
    • 100% 403(b) Retirement Match up to 5% on the first of the month starting hire.
    • Voluntary Insurances including: Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance, Petzey.
    • Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 hours per week.
    • 8 to 9 Paid holidays
    • Starting Paid Time Off (PTO) of 13 days/year.

    If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!

    The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

    Must pass criminal background check.

  • 3 Days Ago

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Customer Service Call Center Specialist
  • Aquarius Home Services
  • Detroit, MN FULL_TIME
  • Who we are: Voted Top Workplace in USA! We are a premier provider of water treatment, heating, cooling, plumbing and electrical services. We know there are a lot of choices for our customers and teamm...
  • 15 Days Ago

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Call Center Customer Service Representative
  • Optio Solutions, LLC.
  • Fargo, ND FULL_TIME
  • Seeking Call Center Customer Service Representatives to join our Team Sign on Bonus $1,000.00 ($250 at 30-day anniversary, $250 at 60-day anniversary, and $500 at 90-day anniversary). No call center e...
  • 18 Days Ago

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Information Professional
  • US Navy
  • Fargo, ND FULL_TIME
  • AboutIn the Navy, information technology (IT) plays an important role in everything from electronic mail systems, to shipboard control systems, to Special Intelligence (SI) systems. Navy Information S...
  • 1 Month Ago

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Information Systems Specialist
  • BankNorth
  • Casselton, ND FULL_TIME
  • JOB SUMMARY Responsible for providing in-house technical support for end-users of the bank’s desktop platforms. Answer questions and resolve problems regarding all aspects of the bank’s desktop system...
  • 15 Days Ago

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Accounts Information Support
  • Titan Machinery
  • Fargo, ND FULL_TIME
  • Overview This position is responsible for providing accounts information support for e-Emphasys, JD Edwards Address Book and CRM On Demand. This position is a great fit for your career if you: Deliver...
  • 4 Days Ago

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0 Customer Information Center Supervisor jobs found in Fargo, ND area

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Bakery Associate
  • Walmart
  • West Fargo, ND
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Electrical Technician
  • Acro Service Corp
  • Fargo, ND
  • Job Title: Engineering Technician II Duration: 12 months contract with possible extension W2 without any benefits. Locat...
  • 4/24/2024 12:00:00 AM

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Line Operator
  • Pactiv Evergreen
  • Moorhead, MN
  • Overview: WEDNESDAY WALK-IN EVENT - Wednesday from 11:00am - 2:00pm - ON THE SPOT OFFERS!!! Location: 3010 42nd St. S, M...
  • 4/22/2024 12:00:00 AM

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Daytime Cafe Associate - Part time
  • Scheels
  • Fargo, ND
  • Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our ...
  • 4/22/2024 12:00:00 AM

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Cafe Associate - Full time
  • Scheels
  • Fargo, ND
  • Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our ...
  • 4/22/2024 12:00:00 AM

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Technician II
  • Productive Resources LLC
  • Fargo, ND
  • Technician II Fargo, ND - Full Time Productive Resources ( ) is seeking a candidate to be part of our engineering team a...
  • 4/22/2024 12:00:00 AM

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Shared Administrative Associate (OA) 12 Month Roster
  • Department Of The Treasury
  • Fargo, ND
  • Duties WHAT ARE THE SMALL BUSINESS SELF-EMPLOYED (SB/SE), LARGE BUSINESS AND INTERNATIONAL (LB&I), AND TAX EXEMPT AND GO...
  • 4/20/2024 12:00:00 AM

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Shared Administrative Associate (OA) 12 Month Register (Amended)
  • Department Of The Treasury
  • Fargo, ND
  • Duties WHAT ARE THE SMALL BUSINESS SELF-EMPLOYED (SB/SE), LARGE BUSINESS AND INTERNATIONAL (LB&I), AND TAX EXEMPT AND GO...
  • 4/20/2024 12:00:00 AM

Fargo is a core city of the Fargo-Moorhead metropolitan area, which also includes Moorhead, West Fargo, and Dilworth as well as outlying communities. Fargo sits on the western bank of the Red River of the North in a flat geographic region known as the Red River Valley. The Red River Valley resulted from the withdrawal of glacial Lake Agassiz, which drained away about 9,300 years ago. The lake sediments deposited from Lake Agassiz made the land around Fargo some of the richest in the world for agricultural uses. Fargo's largest challenge is the seasonal floods due to the rising water of the Red...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,889 to $99,269
Fargo, North Dakota area prices
were up 0.8% from a year ago