Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
What is a Production Supervisor?
The Production Supervisor ensures that the custom packaging center processes run reliably, efficiently, on time, within budget, and to standard. This position has primary responsibility for production in our Fairfield, CA, facility.
Providing strong leadership and communication to our production team of supervisors and our production team members to deliver world-class results in safety, quality, delivery, and cost. This position will work closely with all warehouse personnel in achieving the objective of zero injuries and 100% compliance.
PRIMARY RESPONSIBILITIES:
ADDITIONAL RESPONSIBILITIES*
MINIMUM REQUIREMENTS
Education and Experience
Preferred Knowledge, Skills, and Abilities
Equal Employment Opportunity Statement:
Saxco International, LLC is an Equal Opportunity Employer. We are committed to providing all employees and applicants with equal employment opportunities without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Saxco believes that diversity and inclusion among our workforce are critical to our success as a national company.
Americans with Disabilities Act (ADA):
We are committed to providing accommodations to individuals with disabilities in the employment application process.
California Fair Employment and Housing Act (FEHA):
Saxco International, LLC provides all prospective and current employees with the opportunity to work in a place free from all forms of harassment and discrimination, including that which is related to an individual's sex, race, religion, disability, age, marital status, sexual orientation, gender identity or expression, ancestry, national origin, veteran status, or any other characteristic protected by law.
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0 Customer Information Center Supervisor jobs found in Fairfield, CA area