Customer Information Center Supervisor jobs in Deadwood, SD

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Residential Assistant Supervisor Full-Time
  • Northern Hills Training Center
  • Spearfish, SD FULL_TIME
  • POSITION: Residential Assistant Supervisor

    POSITION OPENS: 8/16/2023


    POSITION DESCRIPTION:


    Assist the Direct Support Supervisor (DSS) in maintaining a structured work environment that benefits
    both the employees and the individuals receiving services. Ensuring procedures are being followed, while also suggesting ideas for streamlining processes. Provide person-centered support to individuals. Provide training to onboarding employees.


    Job duties include:

    • Supporting people in becoming a part of their community.
    • Implementing and teaching individual support programs.
    • Identifying people’s training needs and preferences in collaboration with team members.
    • Supporting people’s daily routine activities, such as appearance and hygiene.
    • Supporting people’s medical services needs, such as medication administration and diet support.
    • Supporting people to obtain personal outcomes.
    • Provide on-the-job training for new employees and assist with other training needs.
    • Assist with monitoring financial, transportation, medical, and service plans.
    • Attend various meetings on regular bases and maintain communication with staff.
    • Assist with ensuring appropriate staffing coverage.

    QUALIFICATIONS:

    • High School Diploma or GED
    • Valid driver’s license and clean driving record
    • Ability to communicate effectively verbally and in writing.
    • Must be well organized and able to work with minimal supervision.
    • Previous experience preferred.

    HOURS: 40 hrs per week, 1:00 p.m.- 9:00 p.m. Tuesday - Saturday


    WAGE: $19.39 per hour & eligible for weekend premium pay


    APPLY : Online @ www.nhtc.org or stop by NHTC Administration Offices at 625 Harvard St.Spearfish, SD 57783 At www.nhtc.org


    CLOSING DATE: open until filled

  • 10 Days Ago

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Customer Service - Test Center Administrator (PT)
  • Prometric
  • Rapid, SD PART_TIME
  • ABOUT US: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions...
  • 7 Days Ago

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Finance/ Accounting
  • Black Hills Information Security
  • Sturgis, SD FULL_TIME
  • We are seeking a skilled and detail-oriented professional to join our accounting team. Our companies are growing and changing which creates a dynamic environment. We are looking for a creative organiz...
  • 30 Days Ago

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Direct Support Supervisor (DSS) Residential DSS
  • Northern Hills Training Center
  • Spearfish, SD FULL_TIME
  • POSITION: Direct Support Supervisor (DSS) PROGRAM AREA: Group Home POSITION OPENS: 6-19-23 Do you desire to be part of a dynamic organization, work hard and make a difference in people’s lives? Do you...
  • 15 Days Ago

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HEALTH INFORMATION DIRECTOR
  • GORDON MEMORIAL HOSPITAL
  • Gordon, NE OTHER
  • Job Details Level: Management Job Location: Gordon Memorial Hospital - Gordon, NE Position Type: Full Time Education Level: Not Specified Salary Range: Undisclosed Travel Percentage: None Job Shift: D...
  • 15 Days Ago

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Government Information Specialist
  • US Veterans Health Administration
  • Fort Meade, SD FULL_TIME
  • Duties ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The position makes unique facility-level determinations ab...
  • 4 Days Ago

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0 Customer Information Center Supervisor jobs found in Deadwood, SD area

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Bakery Associate
  • Walmart
  • Box Elder, SD
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Assistant Moving Center Supervisor
  • UHaul
  • Spearfish, SD
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant Gene...
  • 4/19/2024 12:00:00 AM

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Shipping Associate
  • Walmart
  • Spearfish, SD
  • **Job Summary:** As a Shipping Associate at Walmart, you will be responsible for efficiently and accurately preparing me...
  • 4/19/2024 12:00:00 AM

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Regulatory Analyst II or Senior, Revenue Requirements
  • Black Hills Energy
  • Rapid City, SD
  • Job Description Job Specifications In this role you will directly support the Regulatory Manager in timely and accurate ...
  • 4/19/2024 12:00:00 AM

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Laundry Technician I | Lombardy | Full Time - 40 Hours
  • Monument Health
  • Rapid City, SD
  • Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday...
  • 4/19/2024 12:00:00 AM

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Phlebotomist
  • CSL Plasma
  • Rapid City, SD
  • **Job Description Summary**Responsible for the efficient and effective collection of plasma from donors by performing ve...
  • 4/18/2024 12:00:00 AM

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Welder
  • C4 Fabrication LLC
  • Sturgis, SD
  • Job Description Job Description Position Overview: We are seeking a skilled and experienced Production Welder to join ou...
  • 4/15/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Rapid City, SD
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/15/2024 12:00:00 AM

Deadwood (Lakota: Owáyasuta; "To approve or confirm things") is a city in South Dakota, United States, and the county seat of Lawrence County. It was named by early settlers after the dead trees found in its gulch. The city had its heyday from 1876 to 1879, after gold deposits had been discovered there, leading to the Black Hills Gold Rush. At its height, the city had a population of 5,000, and attracted larger-than-life Old West figures including Wyatt Earp, Calamity Jane and Wild Bill Hickok (who was shot there). In 2010, the population was 1,270 according to the 2010 census. The entire cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$64,612 to $90,480
Deadwood, South Dakota area prices
were up 0.8% from a year ago