Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
POSITION: Residential Assistant Supervisor
POSITION OPENS: 8/16/2023
POSITION DESCRIPTION:
Assist the Direct Support Supervisor (DSS) in maintaining a structured work environment that benefits
both the employees and the individuals receiving services. Ensuring procedures are being followed, while also suggesting ideas for streamlining processes. Provide person-centered support to individuals. Provide training to onboarding employees.
Job duties include:
QUALIFICATIONS:
HOURS: 40 hrs per week, 1:00 p.m.- 9:00 p.m. Tuesday - Saturday
WAGE: $19.39 per hour & eligible for weekend premium pay
APPLY : Online @ www.nhtc.org or stop by NHTC Administration Offices at 625 Harvard St.Spearfish, SD 57783 At www.nhtc.org
CLOSING DATE: open until filled
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