Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Transcend Information, Inc. was founded in 1988 by Mr. Chung-Won Shu, Peter, with its headquarters in Taipei, Taiwan. Today, Transcend has become a leading global brand of digital storage, multimedia and industrial products with 12 offices worldwide. Not only do we design, develop, and manufacture all of our own products, but we also market and sell them. At Transcend, we uphold the highest quality and believe in professional service. As a customer-focused company, Transcend has the ability to quickly respond to the market's changing needs.
The Role:
The Customer Service Specialist is responsible for assisting the Vice President of Operations with all their daily tasks.
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Transcend offers a competitive compensation package and great benefits, which includes: medical, dental, vision, life and disability insurance, 401K, PTO, and employee purchase plans.
Transcend Information, Inc., is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $5,000.00 - $6,000.00 per month
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Work Location: Hybrid remote in Orange, CA 92867
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