Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Title
Shift Supervisor
Category Food & Beverage Description
Shift Supervisor Job Description
Fisherman's Market & Grill Family of Restaurants
To achieve your success and growth you will be held responsible for and evaluated based on your performance of the following tasks.
Financial :
Service :
Set expectations, inspect what you expect, hold employees to high standards and treat everyone with respect.
Immediately report team member grievances or conflicts to your General Manager or Director of Operations.
Completion of all Daily Checklists as required. (i.e. Bar & Sever Checkout List)
Safety & Sanitation :
Shift Supervisor Job Description
Fisherman's Market & Grill Family of Restaurants
To achieve your success and growth you will be held responsible for and evaluated based on your performance of the following tasks.
Financial :
Service :
Set expectations, inspect what you expect, hold employees to high standards and treat everyone with respect.
Immediately report team member grievances or conflicts to your General Manager or Director of Operations.
Completion of all Daily Checklists as required. (i.e. Bar & Sever Checkout List)
Safety & Sanitation :
Position Requirements Full-Time / Part-Time Full-Time and / or Part-Time Shift Various Shifts Position Shift Supervisor Location Fisherman's Market & Grill Palm Springs About the Organization The Story :
Two guys with a love for fishing and a passion to share their catch with good friends. We hope you will enjoy our fresh seafood catch cooked the same way that we've prepared it in our galleys for years.
Our Commitment :
FMG Family of Restaurants is committed to providing our guest with only the freshest and highest quality seafood in a friendly relaxed atmosphere.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Last updated : 2024-04-23
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