Customer Information Center Supervisor jobs in California

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health Information Supervisor
  • Windsor Skyline Care Center
  • Salinas, CA FULL_TIME
  • Windsor Skyline Care Center is now hiring a Health Information Supervisor! Come join our winning team!


    Who we are:

    Windsor Cares - it’s more than a name! Windsor skyline Care Center has a mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity. We strive to enrich and enhance every life we touch.


    If you can answer YES, we’d be excited to meet you!

    • Are you ready to join our topnotch team?
    • Do you value and promote teamwork?
    • Are you committed to providing the highest quality patient care?
    • Are you ready to join our facility in maintaining or attaining a 5-Star Quality Measures rating?
    • Can you be committed to our mission to enrich and enhance every life we touch, both residents and team-members?

    What makes us awesome:

    • A talented and motivated group of individuals who all have the same goal in mind – making a difference in the lives of our residents and team
    • Outstanding leadership support
    • We provide exceptional and meaningful care and service to our residents, the team and the community we serve
    • Culture of success driven by support

    What you will do:


    As our Health Information/Medical Records Supervisor you will have responsibility for the initiation, maintenance and filing of resident records in the facility and report to the administrator.


    Must haves:

    • 2-4 years’ previous experience in medical records
    • High school diploma or equivalent
    • Supervisory skills to delegate, resolve conflict and respect diversity
    • Must have knowledge of medical terminology
    • Ability to understand and follow applicable regulations, policies and procedures.
    • Ability to organize, prioritize and meet deadlines
    • Knowledgeable or nursing/medical practices and procedures
    • Ability to follow instructions and accept feedback

    Would be great:

    • Knowledge of ICD coding
    • Supervisory experience
    • Willingness to work beyond working hours, weekends, and holidays when necessary
    • Accredited Records Technician certification
    • Experience with PointClickCare

    Windsor Cares for You!

    • Competitive pay scale
    • Great benefits – Medical, dental, and vision coverage
    • 401K
    • Life and disability insurance
    • Paid Time Off
    • Dedicated and local leadership support

    Equal Opportunity Employer


    All qualified applicants will be considered for employment without regard to their race, color, religion, sex, age, national origin, gender identity, sexual orientation, genetic information, protected veteran status or any other characteristic protected by law, and will not be discriminated against on the basis of disability.

  • 10 Days Ago

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Health Information Supervisor FT Days
  • UC Irvine Medical Center
  • Fountain Valley, CA FULL_TIME
  • Updated: Apr 5, 2024 Location: Fountain Valley Job Type: Department: Medical Records-FVR I. Responsibilities A. Release of Medical Legal Information 1. Exhibits a working knowledge of Federal and Stat...
  • 16 Days Ago

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INFORMATION TECHNOLOGY CUSTOMER SUPPORT SUPERVISOR
  • City of Ventura
  • Ventura, CA FULL_TIME
  • The City of Ventura's Information Technology Department is searching for a dynamic Information Technology Customer Support Supervisor to join our Information Technology team. As the Information Techno...
  • 10 Days Ago

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Shift supervisor
  • Shift Supervisor
  • Palm Springs, CA FULL_TIME
  • Title Shift Supervisor Category Food & Beverage Description Shift Supervisor Job Description Fisherman's Market & Grill Family of Restaurants To achieve your success and growth you will be held respon...
  • Just Posted

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Sanitation Supervisor
  • Sanitation Supervisor
  • Hanford, CA FULL_TIME
  • The Sanitation Supervisor is responsible for directing all activities associated with the sanitation operation. Oversees sanitation function to ensure compliance with all Company, quality management p...
  • 8 Days Ago

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Health Information Supervisor-Medical Records- FT Days
  • UC Irvine Medical Center
  • Fountain Valley, CA FULL_TIME
  • Updated: Apr 14, 2024 Location: Fountain Valley Job Type: Department: Medical Records-FVR I. Responsibilities A. Release of Medical Legal Information 1. Exhibits a working knowledge of Federal and Sta...
  • 7 Days Ago

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Full-Time MID shift Care Associate - Assisted Living (AL)
  • Senior Lifestyle
  • Escondido, CA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/23/2024 12:00:00 AM

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Front Desk Agent
  • Lodging Dynamics
  • San Diego, CA
  • Location: Homewood Suites/Hilton Garden Inn Bayside Currently Hiring for Full Time Front Desk Agent and Phone Operator A...
  • 4/23/2024 12:00:00 AM

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Grill & Patio Furniture-Temporary Associate
  • COSTELLOS ACE
  • Island Park, NY
  • Job Details Level Entry Job Location BHC Island Park - Island Park, NY Position Type Seasonal Education Level High Schoo...
  • 4/21/2024 12:00:00 AM

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FRONT DESK AGENT NEW PROPERTY- OPENING DEC 2023
  • Texas Western Hospitality Group
  • Abilene, TX
  • Job Details Job Location Home2 Suites Abilene SW - Abilene, TX Description Books guest reservations and/or coordinates w...
  • 4/21/2024 12:00:00 AM

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Administrative Assistant / Intake Specialist - Urgent Hire Up to $3,500 Sign On Bonus!
  • Nulton Diagnostic & Treatment Center
  • Altoona, PA
  • Administrative Assistant / Intake Specialist Position Description: We are looking for an Administrative Assistant/Intake...
  • 4/21/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/20/2024 12:00:00 AM

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FRONT DESK AGENT
  • Texas Western Hospitality Group
  • Texarkana, TX
  • Job Details Job Location Hampton Inn & Suites Texarkana - Texarkana, TX Position Type Full Time Description Books guest ...
  • 4/20/2024 12:00:00 AM

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Coordinator, Inventory Control
  • D&W Fine Pack LLC
  • Elk Grove, CA
  • ** Coordinator, Inventory Control** **Job Category****:** Supply Chain **Requisition Number****:** COORD02086 Showing 1 ...
  • 4/19/2024 12:00:00 AM

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$81,449 to $114,056