Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Vermont Information Processing's on-site daycare is seeking a qualified Center Assistant to join our team of passionate child care providers. Our ideal candidate will be knowledgeable and experienced in the early childhood field as well as child-focused, creative, and compassionate!
For 33 years the Roots Daycare has been nurturing infants, toddlers, and preschoolers in Colchester, VT. It is our mission to provide each child with a high quality, educational, play-based program that will foster their individual creativity and curiosity. We strive to create a safe and inclusive learning environment where everyone feels that their needs are valued and understood. We view families as the experts on their own child and ourselves as the experts on early childhood education. Roots is housed within the headquarters of Vermont Information Processing and is currently attended by 50 children of VIP employees.
All full time job offers are contingent upon passing a pre-employment background check.
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0 Customer Information Center Supervisor jobs found in Burlington, VT area