Customer Information Center Supervisor jobs in Broken Arrow, OK

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Security Supervisor| BOK Center
  • Oak View Group
  • Tulsa, OK OTHER
  • Oak View Group

    Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

     

    We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

    • We treat each other fairly and with respect.
    • We act with integrity.
    • We have an entrepreneurial spirit.
    • We give back to our global community.

     

    More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

    Overview

    The Security Supervisor reports to the Security Manager. In this role, you will assist the Security Manager. This position operates under direct supervision and mentorship of the Security Manager. The Security Supervisor will be responsible for protecting BOK Center and Cox Business Convention Center and visitors, staff and vendors on a 24 hour, 7 day per week basis. 

     

    Salary is $24.00 to $26.00/ hour

     

    For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

    About the Venue

    The Bank of Oklahoma Center, also known as the BOK Center, is located in downtown Tulsa and serves as the premier sports and entertainment venue of the region. Offering 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events, the BOK Center has been named one of the country's best venues.

    The Cox Business Convention Center (CBCC), located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space.  Owned by the City of Tulsa for over 50 years, the CBCC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.

    Responsibilities

    • Supervises full time and part time Security Officers
    • Monitors and operates closed circuit surveillance, access control and fire alarm systems.
    • Vets all visitors/contractors, verifies appropriate credentials and prevents unauthorized access to the premises.
    • Patrols all properties as required and ensures, in a friendly and professional manner, the security of employees, contracted building partners and visitors.
    • Detects and resolves immediate safety and criminal issues; responds to the scene of an incident and acts as an emergency first responder if required.
    • Acts as property first responder to alarms, medical calls, property damage, etc.
    • Maintains absolute confidentiality on sensitive issues.
    • Maintains accurate notes and log information as required; ensures that all pass-on information is communicated to the next shift.
    • Completes all activity logs, incident reports, repair forms and other documents in a clear, concise, and legible format in a timely, efficient manner. 
    • Performs person and package/parcel screening according to policies and procedures.
    • Conducts detailed internal investigations into incidents and provides detailed, objective reports for each shift or incident.
    • Attends briefing and training sessions to ensure complete knowledge of policies and upcoming events.
    • Greet all clients, employees, guests, and vendors in a professional manner.
    • Follows established security protocols and procedures at all times.
    • Represents the company in a positive and professional manner at all times.
    • Other duties as assigned.

    Qualifications

    • Min 2 years of experience in a security function.
    • Exceptional customer service skills.
    • Ability to work weekends and holidays.
    • Ability to climb stairs, walk and stand for extended periods of time and lift up to 25 lbs. unaided.
    • Ability to prioritize tasks & work in a fast paced environment.
    • Good verbal communication skills.
    • Ability to follow written instruction.
    • Ability to manage time efficiently.
    • Ability to work well unsupervised.
    • Ability to bend, reach, pull, twist, and lift a variety of objects.

    Strengthened by our Differences. United to Make a Difference.

    At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

    EEO

    Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

  • 26 Days Ago

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Customer Care Center Representative
  • FIRSTAR BANK
  • Muskogee, OK OTHER
  • Job Details Job Location: Muskogee, OK Position Type: Full Time Salary Range: Undisclosed DescriptionPosition Purpose: Build, maintain and strengthen customer relationships through efficient, professi...
  • 12 Days Ago

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Customer Account Rep-R00020
  • Rent-A-Center
  • Tulsa, OK FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16.50? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time E...
  • 8 Days Ago

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Sales Floor Supervisor - The Center @ Owasso
  • JCPenney Careers 2018
  • Owasso, OK FULL_TIME
  • General Description General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing c...
  • 24 Days Ago

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Concessions Culinary Supervisor| BOK Center
  • Oak View Group
  • Tulsa, OK OTHER
  • Overview The Concession Culinary Supervisor is responsible for serving guests quality food and beverage following the company’s standard recipes. Prepare and cook meats, soups and sauces and supervise...
  • 14 Days Ago

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Customer Excellence Supervisor
  • TEAM Companies
  • Tulsa, OK FULL_TIME
  • POSITION SUMMARY The Customer Excellence Supervisor is responsible for coaching representatives to deliver exceptional customer service to TEAM Companies customers and contractors. An effective team m...
  • 7 Days Ago

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0 Customer Information Center Supervisor jobs found in Broken Arrow, OK area

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CNA - Tulsa, OK
  • KARE
  • Tulsa, OK
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/28/2024 12:00:00 AM

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Building Engineer
  • Manpower Engineering
  • Broken Arrow, OK
  • Title: Building Engineer Location: 7666 East 61st Street South Broken Arrow OK 74012 United States (On Site) Duration: 4...
  • 3/28/2024 12:00:00 AM

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Administrative Coordinator
  • TULSA EDUCARE INC
  • Tulsa, OK
  • Job Details Job Location Tulsa, OK Job Category Admin - Clerical Description Tulsa Educare's Vision and Mission Our Visi...
  • 3/27/2024 12:00:00 AM

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Timekeeper/Administrative Assistant
  • HMT Tank
  • Tulsa, OK
  • The Timekeeper/Administrative Assistant facilitates the efficient operation of the assigned department by performing a v...
  • 3/26/2024 12:00:00 AM

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Executive Assistant
  • A New Leaf, Inc.
  • Owasso, OK
  • Job Type Full-time Description Reports To: Chief Executive Officer (CEO) Status: Exempt Job Summary: This position is pr...
  • 3/26/2024 12:00:00 AM

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Executive Assistant
  • A New Leaf, Inc.
  • Owasso, OK
  • Job Description Job Description Description: Reports To: Chief Executive Officer (CEO) Status: Exempt Job Summary: This ...
  • 3/26/2024 12:00:00 AM

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Certified Medication Aide Tulsa OK
  • KARE Inc
  • Tulsa, OK
  • Join the KARE Revolution! __ Our mission is to transform caregivers and nurses like you into KARE Heroes who can save th...
  • 3/25/2024 12:00:00 AM

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MDS Coordinator - RN/LPN
  • Montereau
  • Tulsa, OK
  • Position Summary: Conduct and/or manage the assessment processes for establishing Plans of Care for each Skilled Nursing...
  • 3/25/2024 12:00:00 AM

Broken Arrow is a city located in the northeastern part of the U.S. state of Oklahoma, primarily in Tulsa County but also with a section of the city in western Wagoner County. It is the largest suburb of Tulsa. According to the 2010 census, Broken Arrow has a population of 98,850 residents and is the fourth-largest city in the state. However, a July 2017, estimate reports that the population of the city is just under 112,000, making it the 280th-largest city in the United States. The city is part of the Tulsa Metropolitan Area, which has a population of 961,561 residents. The Missouri–Kansas–T...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$69,859 to $97,825
Broken Arrow, Oklahoma area prices
were up 1.2% from a year ago