Customer Information Center Supervisor jobs in Bowling Green, KY

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Director, Health Information Management
  • Med Center Health
  • Bowling Green, KY FULL_TIME
  • Position Summary Functions in a management position, accountable for day-to-day responsibilities to include planning, organizing, directing, controlling, and communicating for all Health Information Management departments within Med Center Health.# Accountability includes record control, coding, transcription, cancer registry, and/or release of information functions and personnel. Makes decisions within the framework of the organization#s philosophies, policies, and procedures.# Makes independent decisions for assigned area following the guidelines established by Med Center Health.# Coordinates functions of the department while operating within the established departmental budget for each location. Minimum Qualifications Work Experience Four years of responsibility in Health Information Management experience required with focused skills and expertise in the area of management as either the Director or Assistant Director. Previous survey experience preferred. Education Bachelor#s degree or equivalent education and experience required. Master#s degree preferred. Certifications/Licensure Certification credential as either R.H.I.A. or R.H.I.T required. Leadership Performance Standards Delivering Results Leads and engages a service line or department(s) closely aligned to Med Center Health#s strategic initiatives and organizational goals. Identifies and recommends initiatives and programs for assigned area(s). Tracks and assesses the effectiveness of programs and practices and assures that goals and targets are met. Staffing and Development Hires, retains, trains and develops employees who have the appropriate level of job knowledge, skill and overall fit to the department and to the organization. Communicates job performance expectations and provides performance feedback that facilitates development. Actively addresses employee performance concerns through conflict-resolution and delivers progressive employee counseling actions appropriate to Med Center Health policies and procedures. Cultivating a Strong Workplace Actively champions employee engagement. Is well aware of employee morale and intervenes appropriately to maintain high levels of employee morale and engagement. Fosters a team atmosphere and facilitates open communications to support Med Center Health#s mission, vision and values. Encourages teamwork among direct reports; facilitates resolution of team conflicts and promotes respect between all team members and across the organization. Financial Performance Directs the department(s) financial performance and operational budget. Analyzes costs, develops programs to assure compliance with budgetary constraints and provides justifications for budget variances. Plans for the ongoing and future capital needs of the department with necessary analysis and documentation. Job Specific Performance Standards The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time. # Reports comparative review of financial and statistical information to accounting. Responsible for developing, interpreting, and applying organization#s policies, budgets, and long range plans for facilities, equipment, and personnel as they apply to the Health Information Management department. Maintains liaison with other department managers to facilitate a team approach in patient care. Provides positive, supportive communication to patients, families, visitors and employees. Ensures efficient workflow, effective use of personnel and time, and high standard of performance and patient care. Assists Vice President in coordination activities and surveillance associated with maintaining constant regulatory survey readiness for entities subject to The Joint Commission survey within Med Center Health. Maintains current knowledge of accreditation and licensure requirements for all Med Center Health entities. Collaborates with managers to resolve continued noncompliance with standards. Provides mentoring and coaching of care-providers regarding aspects of on-site survey inspections Collaborates across entities for consistency in policies and procedures Reviews policies and procedures assuring compliance with regulatory standards Assists in the coordination of activities associated with unannounced surveys Assists in the development of responses to required evidence of standards compliance as a result of unannounced surveys Coordinates activities associated with mock survey, reporting of findings, and subsequent requested responses Assists any Med Center Health entity with implementing or reviewing health information management standards/requirements for a new or existing service.
  • Just Posted

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Transfer Center Supervisor
  • Springstone, Inc.
  • Louisville, KY FULL_TIME
  • Overview Transfer Center Supervisor We have a special culture at Springstone and our vision is Changing People’s Lives®. We work every day to fulfill that vision by building and operating innovative b...
  • 21 Days Ago

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Nutrition Center Supervisor U310
  • Louisville Metro Government
  • KY 40202, KY PART_TIME
  • Essential Functions:Recruits and trains volunteers in the delivery of meals to persons confined at homeCoordinates the activities and services provided for senior citizens at a nutrition centerMaintai...
  • Just Posted

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BBW Supervisor-OXMOOR CENTER
  • LBrands
  • Louisville, KY FULL_TIME
  • DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers...
  • 4 Days Ago

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Customer Call Center Specialist
  • 360care
  • Louisville, KY OTHER
  • Overview This position is responsible for managing incoming calls, addressing customer inquiries, and providing excellent customer service. This position requires a keen ability to handle high call vo...
  • 19 Days Ago

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Customer Service Center Spec
  • Louisville Metro Government
  • KY 40202, KY FULL_TIME
  • Metro311 has been Louisville Metro’s Customer Service Center since 1989. Citizens can contact Metro311 through phone, social media, or email. Once a concern is reported, for example, a pothole, a traf...
  • 1 Day Ago

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0 Customer Information Center Supervisor jobs found in Bowling Green, KY area

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Shipping Supervisor - 2nd Shift
  • Tyson Foods, Inc.
  • Bowling Green, KY
  • Job Details: To feed a changing world, it takes an incredible team. From the cutting board to the board room, every Tyso...
  • 3/28/2024 12:00:00 AM

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Aerial Laborer - Bowling Green, KY
  • Ervin Cable Construction, LLC
  • Bowling Green, KY
  • ** Aerial Laborer - Bowling Green, KY** **Job Category****:** Laborer **Requisition Number****:** AERIA054463 Showing 1 ...
  • 3/28/2024 12:00:00 AM

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Nuclear Medicine Technologist PRN
  • TriStar Greenview Regional Hospital
  • Bowling Green, KY
  • Description Introduction Do you have the career opportunities as a(an) Nuclear Medicine Technologist PRN you want with y...
  • 3/27/2024 12:00:00 AM

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Nuclear Medicine Technologist
  • TriStar Greenview Regional Hospital
  • Bowling Green, KY
  • Description Introduction Do you have the career opportunities as a(an) Nuclear Medicine Technologist you want with your ...
  • 3/27/2024 12:00:00 AM

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Family Support Coordinator
  • U.S Comm for Refuge
  • Bowling Green, KY
  • Job Description Job Description The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or ...
  • 3/26/2024 12:00:00 AM

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Nuclear Medicine Technologist
  • TriStar Greenview Regional Hospital
  • Bowling Green, KY
  • Description Introduction Do you have the PRN career opportunities as a(an) Nuclear Medicine Technologist you want with y...
  • 3/25/2024 12:00:00 AM

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Nuclear Medicine Technologist
  • TriStar Greenview Regional Hospital
  • Bowling Green, KY
  • Description Introduction Do you have the PRN career opportunities as a(an) Nuclear Medicine Technologist you want with y...
  • 3/24/2024 12:00:00 AM

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Nuclear Medicine Technologist PRN
  • TriStar Greenview Regional Hospital
  • Bowling Green, KY
  • Description Introduction Do you have the career opportunities as a(an) Nuclear Medicine Technologist PRN you want with y...
  • 3/24/2024 12:00:00 AM

Bowling Green is a home rule-class city and the county seat of Warren County, Kentucky, United States. As of 2017, its population of 67,067 made it the third most-populous city in the state after Louisville and Lexington; its metropolitan area had an estimated population of 165,732; and the combined statistical area it shares with Glasgow has an estimated population of 218,870. Founded by pioneers in 1798, Bowling Green was the provisional capital of Confederate Kentucky during the American Civil War. The city was the subject of the 1967 Everly Brothers song "Bowling Green". In the 21st centur...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$66,682 to $93,376
Bowling Green, Kentucky area prices
were up 1.2% from a year ago