Customer Information Center Supervisor jobs in Boston, MA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Tableau Developer Intern
  • Center For Health Information And Analysis
  • Boston, MA INTERN
  • At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our health care system. By joining CHIA, you'll dive into health care data, revealing invaluable trends and insights, and play a pivotal role in evidence-based decision-making.

    Our work directly impacts the health care system, supporting the development of data-driven policies that aim to improve the quality and equity of care, while keeping costs affordable for Massachusetts families. We foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid approach allows you to work alongside your colleagues in our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.

    Join us at CHIA and be a driving force in health policy impact! We seek a Tableau Developer intern to lead projects, share content experience, and provide technical knowledge within our Data Quality Assurance Team.  The expected hourly rate is $20-$30/hour.

    As a Tableau Developer intern at CHIA, you will have the opportunity to:

    • Be part of a team: Join Data Quality Assurance team members in creating new workbooks and dashboards using the Massachusetts Acute Hospital and Behavioral Health Facilities Case Mix Data.
    • Showcase Data Visualization Skills: Using existing Tableau workbooks to enhance useability and optimize processes.
    • Create and Develop: Reports using automated report generation capabilities.
    • Showcase presentation skills: Communicate results at team meetings and agency-wide meetings.

    Preferred Qualifications:

    • Educational Foundation: Current student or recent graduate from an undergraduate or graduate program in Computer Science, health care administration, public health, business administration or management, public policy, or similar field.
    • Experience:  Data management and data analysis using Tableau, SQL and other tools.
    • Data Visualization Tools:  Tableau and others.
    • Understanding of the health care system.
    • Effective Communication:  Oral, written, and interpersonal skills and the ability to work in a team environment.

    To apply visit: http://www.chiamass.gov/join-our-team/

    An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

    The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

  • 1 Day Ago

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Data Science Intern
  • Center For Health Information And Analysis
  • Boston, MA INTERN
  • At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our he...
  • 4 Days Ago

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Health Care Financial Analyst Intern
  • Center For Health Information And Analysis
  • Boston, MA INTERN
  • At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our he...
  • 4 Days Ago

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Senior Health Policy Analyst
  • Center For Health Information And Analysis
  • Boston, MA FULL_TIME
  • At the Center for Health Information and Analysis (CHIA), we serve as a steward of Massachusetts health information through its multifaceted datasets, unique analytic resources, and objective reportin...
  • 10 Days Ago

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Health Policy Analyst
  • Center For Health Information And Analysis
  • Boston, MA FULL_TIME
  • At the Center for Health Information and Analysis (CHIA), we serve as a steward of Massachusetts health information through its multifaceted datasets, unique analytic resources, and objective reportin...
  • 11 Days Ago

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Director of Communications and Content Strategy
  • Center For Health Information And Analysis
  • Boston, MA FULL_TIME
  • Are you a seasoned communications professional with a proven track record for strategic messaging and a passion for advancing a more equitable health care system? Look no further – you could be the id...
  • 13 Days Ago

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0 Customer Information Center Supervisor jobs found in Boston, MA area

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Lead Field Support Technician
  • Beth Israel Lahey Health
  • Boston, MA
  • When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant, Legal
  • Beth Israel Lahey Health
  • Boston, MA
  • When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
  • 3/28/2024 12:00:00 AM

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STAR Admin Assistant IV
  • The Fountain Group LLC
  • Cambridge, MA
  • Pay: $30-32 per hour initially Length of Contract: 1 Year; Possible FTE: Not guaranteed, based on headcount. The goal is...
  • 3/28/2024 12:00:00 AM

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Officer, Special Fundraising Programs and Stewardship, Annual Giving
  • Philanthropyma
  • Brookline, MA
  • Officer, Special Fundraising Programs and Stewardship, Annual Giving **Officer, Special Fundraising Programs and Steward...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep.
  • Massachusetts General Hospital
  • Somerville, MA
  • Job Description Customer Service Rep. - ( 3163811 ) **Description** **General Summary :** **Under the general direction ...
  • 3/27/2024 12:00:00 AM

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Administrative Assistant 3
  • Aditi Consulting
  • Boston, MA
  • Summary: The nature of the work is focused on providing services which help ensure a safe, healthy, effective or efficie...
  • 3/25/2024 12:00:00 AM

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STAR Admin Assistant IV
  • The Fountain Group
  • Cambridge, MA
  • Pay: $30-32 per hour initially Length of Contract: 1 Year; Possible FTE: Not guaranteed, based on headcount. The goal is...
  • 3/24/2024 12:00:00 AM

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$82,905 to $116,094
Boston, Massachusetts area prices
were up 2.5% from a year ago