Customer Information Center Supervisor jobs in Battle Creek, MI

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Student Responsibility Center Supervisor
  • Kalamazoo Public Schools
  • Kalamazoo, MI FULL_TIME
    • JobID: 4386

      Position Type:
      Student Support Services
      Date Posted:
      9/19/2023
      Location:
      Kalamazoo Central High School
      Closing Date:
      Until Filled

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  • 20 Days Ago

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Site Center Supervisor
  • Kalamazoo County Area Schools Employment...
  • Portage, MI FULL_TIME
  • JobID: 7828 Position Type: Professional Support Services/Early Childhood Date Posted: 6/8/2022 Location: KRESA/Head Start Closing Date: 07/15/2022 District: Kalamazoo RESA - website Division: Head Sta...
  • 23 Days Ago

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Culinary Supervisor | Wings Event Center
  • Greenleaf Hospitality Group
  • Kalamazoo, MI FULL_TIME
  • Overview $1,000 Signing Bonus* Top Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You’ll have the opportunity to work with a team that is fun, high-en...
  • 23 Days Ago

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Distribution Center Supervisor 2nd Shift
  • The Kendall Group
  • Portage, MI FULL_TIME
  • Distribution Center Supervisor About The Kendall Group The Kendall Group seeks a talented, creative, self-motivated individual for our Distribution Center Supervisor position for Kendall Electric, a d...
  • Just Posted

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Customer Service Supervisor
  • Robert Half
  • Kalamazoo, MI OTHER
  • We have an excellent opportunity in Kalamazoo, MI for a Customer Service Representative Supervisor. This role is for an 8-month contract/project. This role will oversee a few other customer service re...
  • 20 Days Ago

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Customer service supervisor
  • TJX Companies, Inc.
  • Portage, MI FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 22 Days Ago

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0 Customer Information Center Supervisor jobs found in Battle Creek, MI area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Battle Creek, MI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Heavy Duty EVS Attendant
  • FireKeepers Casino Hotel
  • Battle Creek, MI
  • Description SCOPE OF POSITION: Responsible for attending to the project and heavy cleaning needs of assigned area(s) of ...
  • 3/28/2024 12:00:00 AM

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Barback
  • Firekeepers Casino
  • Battle Creek, MI
  • **Barback** Job Code: Barback Location: FireKeepers Casino Hotel **Description** **SCOPE OF POSITION:** Responsible for ...
  • 3/28/2024 12:00:00 AM

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EVS Attendant
  • Firekeepers Casino
  • Battle Creek, MI
  • **EVS Attendant** Location: FireKeepers Casino Hotel **Description** **SCOPE OF POSITION:** Responsible for attending to...
  • 3/28/2024 12:00:00 AM

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Registered Nurse RN Behavioral Health
  • Elara Caring
  • Kalamazoo, MI
  • At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, e...
  • 3/27/2024 12:00:00 AM

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External MIT 4706308>
  • Circle K
  • Battle Creek, MI
  • Circle K - 221 Columbia Ave E [Store Supervisor] As a Store Manager in Training at Circle K, you'll: Recruit, hire and t...
  • 3/27/2024 12:00:00 AM

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Deputy Court Clerk
  • County of Calhoun, MI
  • Battle Creek, MI
  • Salary: $16.91 - $22.51 Hourly Location : Battle Creek, MI Job Type: Part-Time Job Number: 2023-00377 Department: Distri...
  • 3/25/2024 12:00:00 AM

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Case Management System Data Supervisor (3748)
  • Ocean Bay LLC
  • Battle Creek, MI
  • Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Case...
  • 3/24/2024 12:00:00 AM

Battle Creek is a city in the U.S. state of Michigan, in northwest Calhoun County, at the confluence of the Kalamazoo and Battle Creek rivers. It is the principal city of the Battle Creek, Michigan Metropolitan Statistical Area (MSA), which encompasses all of Calhoun County. As of the 2010 census, the city had a total population of 52,347, while the MSA's population was 136,146. According to the United States Census Bureau, the city has a total area of 43.73 square miles (113.26 km2), of which 42.61 square miles (110.36 km2) is land and 1.12 square miles (2.90 km2) is water, making Battle Cree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,920 to $102,111
Battle Creek, Michigan area prices
were up 1.3% from a year ago