Customer Information Center Supervisor jobs in Baton Rouge, LA
Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Supervisor jobs
HEALTH INFORMATION COORDINATOR SUPERVISOR A
- State of Louisiana
-
Orleans, LA
OTHER
-
Job Number: MHSD-193821-JSMetropolitan Human Services District3100 General DeGaulle Dr. New Orleans, LA 70114
MHSD is one of ten districts across Louisiana, created by the state legislature in 2003 to oversee the delivery of publicly funded, community-based mental health, addictive disorders and developmental disabilities services to our area. MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured or Medicaid eligible/covered, individuals suffering from mental illness, individuals suffering from addiction, and individuals who have developmental and/or intellectual disabilities.
THIS IS A PROMOTIONAL OPPORTUNITY FOR PERMANENT EMPLOYEES OF MHSD ONLY.
Function:
Under general direction of the Mental Health Center Manager, the incumbent is responsible for the accurate and efficient collection and entry of all pertinent data required to register individuals in agency system(s), according to agency admissions and billing criteria. Additionally, the incumbent is responsible for supervising the admission/ screening functions, work production, and workflow of subordinates engaged in various activities of health information coordination of persons served. The incumbent must be highly organized, energetic and possess the ability to multitask in a high-paced environment. Incumbent must be sensitive to the impact of nonverbal communication, including tone of voice, demeanor, eye contact, gestures, and overall image. The incumbent must possess and display excellent customer service skills, along with the ability to remain calm in all situations commonly experienced at registration, intake and coordination of health information at admissions.
Duties:
Front Desk Registration
• Responsible for collection and data entry of complete and accurate demographic and financial information, along with other identified data elements required by agency policy and procedure.
• Responsible for greeting, directing, and completing status of individuals scheduled daily.
• Responsible for clear and complete explanation and communication to individuals of clinic processes, individual rights and responsibilities, consent for treatment, and completion of all intake paperwork, as required by MHSD policies and procedures.
• Maintain daily, weekly, and monthly logs of reports to be turned in as scheduled.
• Assist individuals with Medicaid Enrollment
• Verify insurance eligibility on all individuals using Passport One Source
• Complies with agency and departmental procedures, including those for which measurements indicators and goals have been established.
• Collects and scans all required documentation and uploads it into EHR.
• Accurately schedules individuals for Behavioral Health services provided by MHSD clinical staff.
• Operates and maintains office equipment, including computer and required peripherals.
• Maintains confidentiality in all matters related to persons served and staff.
Supervision
• Supervises and trains subordinates engaged in the registration process.
• Advises subordinates in the effective completion of complex cases at registration such as insurance and behavioral problems of persons served.
• Keeps supervisor informed of any issues and/or challenges.
• Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.
• Schedules and assigns subordinates to various clinics based on clinic needs and staffing patterns.
• Recommends changes in policies and procedures for approval based on training needs of subordinates.
• Ensures proper implementation of new or modified policies and procedures.
• Evaluates and counsels subordinates on the completeness, accuracy, and quality of their work.
• Supervises the training of new subordinates and evaluates training programs.
• Recommends updates and adjustments to HIC orientation and training manuals.
• Develops teaching aids and assesses the need for additional training of subordinates.
• Responsible for completing incident reports and maintaining log relative to HIC functions.
• Responsible for alerting clinic managers and/or maintenance department of any building maintenance needs.
• Responsible for assisting new and active subordinates in using agency software systems, understanding departmental procedures and agency specific clinic flow.
Professional Growth
• Participates in performance improvement initiatives, as requested.
• Participate in opportunities to increase job skills related to customer service, computer systems and programs.
Other Duties
• Responsible for any additional duties assigned that align with agency needs.AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING Preferred COMPETENCIES:- Building and Supporting Teams: The ability to combine your actions and efforts with others to work toward achieving a common goal.
- Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
- Driving Results: The ability to identify important goals and work to achieve them.
- Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
- Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
- Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.
- Managing Conflict: The ability to recognize and navigate disagreements in a rational, unbiased, and productive way.
- Thinking Strategically: The ability to generate insights and identify opportunities for future growth of the organization.
- Training Others: The ability to facilitate the acquisition of work-related knowledge and skills in an effort to improve employee performance.
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
For further information about this vacancy contact:
Jamie Smith
504-535-2914
jamie.smith@mhsdla.org
MINIMUM QUALIFICATIONS:
Four years of experience in which clerical work was a major duty. Three years of experience must have been in a medical setting.
SUBSTITUTIONS:
Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience.
Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for one year of the required general experience
College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
NOTE:
Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.
NOTE:
Any college hours or degree must be from an accredited college or university.FUNCTION OF WORK:
To supervise the collection, preparation, maintenance, storage, and processing of patient information and data.
LEVEL OF WORK:
Supervisor.
SUPERVISION RECEIVED:
Direct from a Health Information Coordinator Supervisor B or other higher-level agency personnel.
SUPERVISION EXCERISED:
Director over Health Information Coordinators and other lower-level staff.
LOCATION OF WORK:
Statewide.
JOB DISTINCTIONS:
Differs from Health Information Coordinator 3 by the presence of direct supervision.
Differs from Health Information Coordinator Supervisor B by the absence of second-line supervision. Other reporting relationships may be approved by SCS.EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Supervises the admission/screening functions, work production and workflow; organizes and directs the work of subordinates engaged in various activities such as interviewing patients, recording and revising data, and utilizing a computer and specialized programs.
Supervises the auditing and coding process by assigning and training subordinates in accordance with policy.
Accumulates and maintains data for confidential reports specific to facility.
Coordinates the maintenance of medical records system in assigned facility, including the establishment and retention of records in compliance with policy.
Advises employees in the effective completion of complex cases such as insurance and patient behavioral problems.
Supervises the preparation and use of health information in legal proceedings.
Supervises the destruction of health records.
Schedules and assigns subordinates to various areas within the department depending on patient loads and staffing patterns.
Recommends changes in policies and procedures for approval by administrative personnel; ensures proper implementation of new or modified policies and procedures.
Evaluates and counsels subordinates on the completeness, accuracy, and quality of their work.
Supervises the training of new employees and evaluates training programs; creates and updates training manuals; develops teaching aids and assesses the need for additional training.
Supervises the control, use, and release of health information. - Just Posted
Center Supervisor
- BREC Recreation And Park Commission for the Parish of East Baton Rouge
-
Multiple locations, LA
PART_TIME
- The Center Supervisor works primarily at one center to supervise, coordinate, and conduct programs, inspecting and supervising work and activities inside and outside the building and grounds, with res...
- Just Posted
Assistant Director - Information Technology Support
- Louisiana State University Agricultural Center
-
Baton Rouge, LA
FULL_TIME
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progre...
- 19 Days Ago
Center Supervisor Sub
- BREC Recreation And Park Commission for the Parish of East Baton Rouge
-
Multiple locations, LA
FULL_TIME
- The Center Supervisor Sub works at various centers ( as needed basis) to supervise, coordinate, and conduct programs, inspecting and supervising work and activities inside and outside the building and...
- 20 Days Ago
Supervisor, Apheresis
- LIFESHARE BLOOD CENTER
-
Baton Rouge, LA
OTHER
- Job Details Job Location: Baton Rouge - Baton Rouge, LA Salary Range: $41,000.00 - $41,000.00 Salary/year DescriptionPOSITION SUMMARY: Plans, organizes and supervises the daily activities of apheresis...
- 2 Days Ago
Customer Account Rep-R00020
- Rent-A-Center
-
Mccomb, MS
FULL_TIME
- Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16.00? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time E...
- 1 Month Ago
Filters
- Current Active Filter
- Baton Rouge, LA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Information Center Supervisor jobs found in Baton Rouge, LA area
Executive Assistant -Vice Chancellor of Institutional Advancement & BRCC Foundation
- Baton Rouge Community College
-
Baton Rouge, LA
- **Executive Assistant -Vice Chancellor of Institutional Advancement & BRCC Foundation** Print (https://www.governmentjob...
- 4/24/2024 12:00:00 AM
Bakery Associate
- Walmart
-
Livingston, LA
- **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
- 4/24/2024 12:00:00 AM
Material Handler
- Walmart
-
Baton Rouge, LA
- **Job Summary:** As a Material Handler at Walmart, you will be responsible for efficiently managing the flow of material...
- 4/24/2024 12:00:00 AM
Occupational Therapist HH, LA Baton Rouge HH STN, HH, 1036901, NonExempt
- Ochsner Home Health of Baton Rouge
-
Baton Rouge, LA
- We are hiring for an Occupational Therapist. PRN At [Ochsner Home Health Baton Rouge], a part of LHC Group, we embrace a...
- 4/23/2024 12:00:00 AM
Document Control Specialist
- CDI Engineering Solutions
-
Plaquemine, LA
- Document Control Specialist CDI Engineering Solutions Plaquemine, La “Together We Make Life Better”. Our quality enginee...
- 4/22/2024 12:00:00 AM
Project Administrator
- Forgen
-
Gonzales, LA
- About Us Discover your future at Forgen! At Forgen, we are committed to building a strong team of amazing people. When y...
- 4/22/2024 12:00:00 AM
LPN Pediatric Private Duty
- LHC New
-
Baton Rouge, LA
- Summary We are hiring a Pediatric Private Duty LPN (Licensed Practical Nurse) in the Baton Rouge area to provide pediatr...
- 4/22/2024 12:00:00 AM
Executive Program Administrator, Accountant, Accounting Associate I
- City of Baton Rouge
-
Baton Rouge, LA
- Job Opportunities April 12-18, 2024 Accountant Accounting Associate I Airport Marketing Manager Animal Control Officer I...
- 4/20/2024 12:00:00 AM
About Baton Rouge, Louisiana
Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,151 to $98,235
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago