Customer Information Center Supervisor jobs in Alexandria, LA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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RN Weekend Supervisor
  • Natchez Rehabilitation and Healthcare Center
  • Natchez, MS FULL_TIME

  • RN WKND SUPERVISOR (BAYLOR PROGRAM)
    WORK F/S/S 
     Very Competitive Wage and Benefits Package!!
    Shift Differential: 
    Sat/Sun 3pm-11pm: $7.00/hour

    Excellent Benefits Package!!!
    Tuition Reimbursement, Family Scholarships, Early Pay,
    Eligible for the Level up program listed below: $1.50 /hour after achieved CEU's,
    FSA, HSA, 401K and much more!
    INDNUR

    Ask us about or Level 1 and 2 educational programs. RN/LVN/LPNs can earn up to an additional $1.50 per hour.

    We also offer a Tuition Reimbursement opportunity, as well as our Family Scholarship Program.


    Your talents, skills and heart are in high demand. Join our team of collaborative healthcare professionals and work closely with a cross-functional team to create an environment of quality health and wellness of the minds, bodies and spirit s of our residents. APPLY TODAY!

    About Us

    Over the past 20 years, Nexion has grown to 50 affiliate skilled nursing and rehabilitation, as well as assisted living facilities in Colorado, Louisiana, Mississippi and Texas. Our collaborative and compassionate culture provides a platform for team members to share their talents and skills to facilitate continuous improvement across the entire organization. Nexion has also taken an active stance for diversity and inclusion by establishing a Diversity Task Force to tear down divisive barriers and build unity of cultures and purpose. Our commitment to excellence begins with the unity of our team for the care of our residents, which is reflected in our positive clinical outcomes, resident and family member testimonials, customer satisfaction ratings, AHCA Quality Awards and the advancement and tenure of our associates. We invite you to experience the Nexion culture and grow with us.

    Summary

    The primary purpose of the RN Weekend Supervisor is to supervise the day-to-day nursing activities of the facility during your tour of duty. Such supervision must be in accordance with current federal, state, and local standards, guidelines, and regulations that govern our facility, and as may be required by the Director of Nursing Services, to ensure that the highest degree of quality care is maintained at all times.


    Responsibilities

    • Receives report on patient/resident status from previous shift, evaluates and ensures resources in place to meet needs
    • Makes physical rounds assessing quality of care, intervening with provision of care and interacting with care givers and patients/residents
    • May administer medication/treatments as prescribed.
    • Supervises charge nurses, aides, and other providers of care in carrying out their responsibility (medication pass, nursing care, documentation, treatments, supervision) 
    • Assesses and monitors to verify patient/residents’ needs are met and policies and procedures are followed.
    • Provides empathetic communication to families, patient/residents regarding change of condition and in response to care concerns 
    • Performs other duties as assigned by supervisor

    Requirements:

    • Graduate of an accredited school of Nursing.
    • Valid registration as an RN in the state of Practice
    • Completion of relevant state Board of Nursing approved.

    Benefits:

    • Excellent wage benefits package
    • Competitive wages
    • Opportunity to make a difference in the community

    EOE M/F/D/V


  • 20 Days Ago

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RN Weekend Supervisor
  • Many Healthcare and Rehabilitation Center
  • Many, LA FULL_TIME
  • THIS POSITION IS FOR RN WEEKEND SUPERVISOR/TREATMENT NURSE, PRN. Ask us about or Level 1 and 2 educational programs. RN/LVN/LPNs can earn up to an additional $1.50 per hour.We also offer a Tuition Rei...
  • 24 Days Ago

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Human Rights Supervisor
  • WESTSIDE HABILITATION CENTER
  • Alexandria, LA FULL_TIME
  • Position Summary: Investigates and writes reports on allegations of abuse and neglect or suspicions of inappropriate activity or unknown injuries. Fulfils position duties using value-based principles ...
  • 7 Days Ago

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RN Supervisor Weekends
  • Winnfield Nursing and Rehabilitation Center, LLC
  • Winnfield, LA PART_TIME
  • Winnfield Nursing and Rehabilitation Center in Winnfield, LA is actively seeking a diligent Registered Nurse / RN Weekend Supervisor to provide excellent patient care! Are you a nursing expert? Are yo...
  • 9 Days Ago

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Information Receptionist
  • US Justice, Bureau of Prisons/Federal Prison...
  • Pollock, LA FULL_TIME
  • Duties Serves as a receptionist for visitors entering the institution, provides necessary information, and arranges for contacts with appropriate departments. Processes all visitors entering the insti...
  • 3 Days Ago

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Information Receptionist
  • U.S. Department of Justice
  • Pollock, LA FULL_TIME
  • Summary Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Our highly-skilled, diverse,...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Alexandria, LA area

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Medical Assistant Certified-Specialty Oncology Hematology-Full Time
  • Christus Health
  • Alexandria, LA
  • Description Summary: Under the supervision of the Cancer Center Supervisor or Manager, the Medical Assistant Certified a...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Alexandria, LA
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/28/2024 12:00:00 AM

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Hemodialysis RN
  • Encompass Health Corp.
  • Alexandria, LA
  • The Hemodialysis RN is responsible for: * Providing direct patient care to inpatients in need of hemodialysis * Supervis...
  • 3/28/2024 12:00:00 AM

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Field Service Technician I - IM Regional Operations
  • Christus Health
  • Alexandria, LA
  • Description Summary: The Field Services Technician is responsible for the day-to-day operational support of the end user...
  • 3/27/2024 12:00:00 AM

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Clinic Patient Representative Senior - Alexandria Primary Care Specialist
  • Christus Health
  • Alexandria, LA
  • Description Summary: Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient...
  • 3/27/2024 12:00:00 AM

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Paramedic Transfer Center - Patient Intake Transfer Center
  • Christus Health
  • Alexandria, LA
  • Description Summary: The CHRISTUS Transfer Center paramedic is responsible for evaluating, coordinating, processing, scr...
  • 3/26/2024 12:00:00 AM

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Supervisor Laboratory-Lab Admingeneral-Full Time
  • Christus Health
  • Alexandria, LA
  • Description Summary: This position meets the minimum CLIA qualifications of a Laboratory General Supervisor, and under t...
  • 3/26/2024 12:00:00 AM

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Field Service Technician Intern
  • Christus Health
  • Alexandria, LA
  • Description Summary: A meaningful educational experience for a college student to gain valuable experience in their fiel...
  • 3/25/2024 12:00:00 AM

Alexandria is the ninth-largest city in the state of Louisiana and is the parish seat of Rapides Parish, Louisiana, United States. It lies on the south bank of the Red River in almost the exact geographic center of the state. It is the principal city of the Alexandria metropolitan area (population 153,922) which encompasses all of Rapides and Grant parishes. Its neighboring city is Pineville. In 2010, the population was 47,723, an increase of 3 percent from the 2000 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$65,194 to $91,292
Alexandria, Louisiana area prices
were up 1.2% from a year ago