Customer Information Center Supervisor jobs in Albany, OR

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center supervisor
  • UHaul
  • Lebanon, OR FULL_TIME
  • Full description

    Are you a people person who loves to help others?

    Then consider becoming U-Haul's newest Assistant General Manager!

    As Assistant General Manager you will frequently be responsible for the day-to-day operations of your center, working as part of an excellent team and learning valuable skills to get your career moving

    Minimum Requirements : High School Diploma or equivalentDriver's license and ability to maintain clean driving recordLeadership experience in any formCustomer service experienceAbility to work a variety of shiftsWork Environment : The work involves moderate risks or discomforts which require special safety precautions, e.

    g. working around moving parts, machines, fumes, or irritant chemicals.

    May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.

    Physical Demands : The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

    AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness.

    As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products.

    By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future.

    This policy will not apply to team members hired before February 1, 2020.

    U-Haul is an equal opportunity employer.

    All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

    Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

      Last updated : 2024-04-23

  • Just Posted

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Information Technology Specialist (Customer Support)
  • Indian Health Service
  • Salem, OR FULL_TIME
  • Works at an ambulatory health center and provides technical assistance, support and advice to customers and end users, serves as the liaison between local users and IT Specialists. Assist in upgrade i...
  • 16 Days Ago

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Customer Service Call Center
  • TalentBridge
  • Salem, OR FULL_TIME,CONTRACTOR
  • Job Title: Customer Service Call Center Representative-EXP Location: Salem OR 97302 Duration: 3-6 Months of contract High Possibility of extension ** Hours of operation of 5AM-7PM seven days a week** ...
  • 6 Days Ago

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Customer Service Call Center
  • TalentBridge
  • Salem, OR FULL_TIME,CONTRACTOR
  • Job Title: Customer Service Call Center Representative-EXP Location: Salem OR 97302 Duration: 3-6 Months of contract High Possibility of extension ** Hours of operation of 5AM-7PM seven days a week** ...
  • 6 Days Ago

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Customer Support/Call Center
  • Open Dental Software
  • Salem, OR FULL_TIME
  • Open Dental has multiple ongoing openings in Salem, Oregon for the Support Technician position. It involves phone-based support and online training for our dental office customers in the United States...
  • 1 Month Ago

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CLINICAL SUPERVISOR
  • Tillamook Family Counseling Center
  • Tillamook, OR FULL_TIME
  • Tillamook Family Counseling Center 906 Main Avenue | Tillamook, OR 97141 JOB SUMMARY: Rural behavioral health agency on the beautiful Oregon Coast is seeking a full-time Clinical Supervisor to provide...
  • 2 Months Ago

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0 Customer Information Center Supervisor jobs found in Albany, OR area

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Order Picker
  • Walmart
  • Sweet Home, OR
  • **Job Summary:** As an Order Picker at Walmart, you will be responsible for accurately and efficiently selecting merchan...
  • 4/25/2024 12:00:00 AM

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Warehouse - Load Builder - Springfield, OR
  • Quebec Linge Co.
  • Springfield, OR
  • ** Warehouse - Load Builder - Springfield, OR** **Job Category****:** In Unit-Prod-Prod **Requisition Number****:** WARE...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Albany, OR
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Molalla, OR
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Monmouth, OR
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Deli Associate
  • Walmart
  • Lebanon, OR
  • **Job Description:** As a Deli Associate at Walmart, you will be responsible for providing exceptional service to our cu...
  • 4/24/2024 12:00:00 AM

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Deli Associate
  • Walmart
  • Sweet Home, OR
  • **Job Description:** As a Deli Associate at Walmart, you will be responsible for providing exceptional service to our cu...
  • 4/24/2024 12:00:00 AM

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OR - Pharmacist in Charge -
  • HexaQuEST Health, Inc.
  • Lebanon, OR
  • Job Description: Open to 13 week contract if necessary. JOB SUMMARY/PURPOSE To maintain a system of management controls ...
  • 4/21/2024 12:00:00 AM

Albany is the county seat of Linn County, and the 11th largest city in the State of Oregon. Albany is located in the Willamette Valley at the confluence of the Calapooia River and the Willamette River in both Linn and Benton counties, just east of Corvallis and south of Salem. It is predominantly a farming and manufacturing city that settlers founded around 1848. As of the 2010 United States Census, the population of Albany was 50,158. Its population was estimated by the Portland Research Center to be 51,583 in 2013. Albany has a home rule charter, a council–manager government, and a full-ti...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$73,326 to $102,681
Albany, Oregon area prices
were up 3.9% from a year ago