Customer Information Center Supervisor jobs in Akron, OH

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

M
Information Technology Instructor
  • MAPLEWOOD CAREER CENTER
  • Ravenna, OH FULL_TIME
  • POSITION NOTICE

     

    POSTING DATE:                      March 1, 2024

    POSITION:                                  Information Technology Instructor

    LOCATION:                                Maplewood Career Center

                                                          7075 St. Rt. 88

                                                          Ravenna, Ohio 44266

     

     

    BEGINNING DATE:                  August 14, 2024

    APPLICATION DEADLINE:    April 30, 2024

     

    MUST MEET ONE OF THE FOLLOWING CRITERIA TO QUALIFY:

    • 5 years of work experience in the IT field
    • IT degree plus 3 years of work experience in the IT field
    • Comp TIA A certification is recommended

     

    GENERAL JOB DESCRIPTION:

    1. Teach technical knowledge in the IT career field
    2. Provide instruction in the areas of work ethic, life skills, and IT skills
    3. Affiliation and involvement in the SkillsUSA youth organization and competitions
    4. Coordinate work related/educational activities outside the school facility
    5. Organizational, classroom management, lesson plan development, and lesson plan implementation skills are essential for success in this position
    6. Ability to work effectively with youth in an education setting

     

    SALARY:  Placement on the teachers’ salary schedule will be based on education, work and teaching experience.  The minimum starting salary will exceed $50,000.  The contract consists of 188 days for the first year and 184 days thereafter.

     

    OTHER BENEFITS: Comprehensive hospitalization and major medical insurance, group life insurance, prescription, vision and dental insurance, severance pay, paid sick leave, and personal leave.

     

    The Maplewood Career Center Board of Education and its staff are dedicated to providing equal education opportunities and equal employment opportunities without regard to sex, race, color, creed, national origin, religion, age, or disability.  The regulations of Title IV, VII (Civil Rights Act of 1964), Equal Pay Act of 1963, Title IX and Section 504 are followed.

                                                   

    Interested applicants should apply through the Maplewood Career Center website

    http://www.mwood.cc/Employment.aspx

    or

    Send resumes and requests for applications to:

    Superintendent Randy Griffith

    Maplewood Career Center

    7075 State Route 88

    Ravenna, OH  44266

    Phone:  (330)296-2892, Ext. 551001

  • 1 Month Ago

E
Call Center Supervisor
  • Epiphany Management Group
  • Akron, OH FULL_TIME
  • Position Title: Call Center Supervisor Reports To: Call Center Manager FLSA Status: Exempt POSITION SUMMARY The Call Center Supervisor is responsible for the day-to-day operations for a team of employ...
  • 18 Days Ago

M
Warehouse Supervisor
  • Miller's Party Rental Center
  • Akron, OH FULL_TIME
  • Summary: Responsible for Prepping Equipment for rental, cleaning up and putting away equipment, when needed deliver, setup, knockdown, pickup equipment, supervise warehouse staff and other staff membe...
  • 1 Day Ago

C
RN Supervisor
  • Crystal Care Center of Ashland
  • Wooster, OH FULL_TIME
  • Spring into a new career with Crystal Care of Ashland.. Our nursing team is FULL Crystal Care is seeking Dedicated, Reliable RN for our Supervisor position on our 2PM-10PM shift NEW COMPETITIVE WAGES ...
  • 2 Days Ago

T
Home Supervisor (FT)
  • The Blick Center
  • Akron, OH FULL_TIME
  • HOME SUPERVISOR The Blick Center has been helping individuals for over 50 years serving adults, school age and early childhood individuals with developmental, behavioral, physical and mental health co...
  • 16 Days Ago

T
Home Supervisor 1
  • The Blick Center
  • Akron, OH FULL_TIME
  • ESSENTIAL FUNCTION: The purpose of the Home Supervisor position is to provide residential team leadership, home supervision, and training/supervising of Residential Support Staff to ensure health and ...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Supervisor jobs found in Akron, OH area

S
Customer Service Supervisor
  • Sealed Air Corporation
  • Streetsboro, OH
  • SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e...
  • 4/24/2024 12:00:00 AM

W
Bakery Associate
  • Walmart
  • Wadsworth, OH
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

W
Bakery Associate
  • Walmart
  • Broadview Heights, OH
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

W
Bakery Associate
  • Walmart
  • Canton, OH
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

F
Administrative Assistant - CIP Compliance Program & Reliability Standards - Akron West Akron Campus
  • First Energy
  • Akron, OH
  • FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to m...
  • 4/23/2024 12:00:00 AM

E
Mail Carrier(#29205)
  • Exela Technologies
  • Akron, OH
  • Job Description Job Description Position: Mail Carrier/Mail Clerk (#29205) Job Type: Full-time Regular Hours per week: 4...
  • 4/22/2024 12:00:00 AM

C
Medical Receptionist
  • Clarkson Eyecare
  • Green, OH
  • A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Pati...
  • 4/22/2024 12:00:00 AM

J
Experienced "Craps" Dealer - Full Time (Hiring Incentive)
  • Jack Entertainment
  • Cleveland, OH
  • $3,000 HIRING BONUS BEING OFFERED! - Must Have A Minimum Of 1 (One) Year Experience Dealing Craps A JACK Cleveland Casin...
  • 4/22/2024 12:00:00 AM

Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about 30 miles (48 km) south of Cleveland. As of the 2017 Census estimate, the city proper had a total population of 197,846, making it the 119th-largest city in the United States. The Greater Akron area, covering Summit and Portage counties, had an estimated population of 703,505. The city was founded in 1825 by Simon Perkins and Paul Williams, along the Little Cuyahoga River at the summit of the developing Ohio and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,258 to $99,786
Akron, Ohio area prices
were up 1.6% from a year ago