Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
POSITION NOTICE
POSTING DATE: March 1, 2024
POSITION: Information Technology Instructor
LOCATION: Maplewood Career Center
7075 St. Rt. 88
Ravenna, Ohio 44266
BEGINNING DATE: August 14, 2024
APPLICATION DEADLINE: April 30, 2024
MUST MEET ONE OF THE FOLLOWING CRITERIA TO QUALIFY:
GENERAL JOB DESCRIPTION:
SALARY: Placement on the teachers’ salary schedule will be based on education, work and teaching experience. The minimum starting salary will exceed $50,000. The contract consists of 188 days for the first year and 184 days thereafter.
OTHER BENEFITS: Comprehensive hospitalization and major medical insurance, group life insurance, prescription, vision and dental insurance, severance pay, paid sick leave, and personal leave.
The Maplewood Career Center Board of Education and its staff are dedicated to providing equal education opportunities and equal employment opportunities without regard to sex, race, color, creed, national origin, religion, age, or disability. The regulations of Title IV, VII (Civil Rights Act of 1964), Equal Pay Act of 1963, Title IX and Section 504 are followed.
Interested applicants should apply through the Maplewood Career Center website
http://www.mwood.cc/Employment.aspx
or
Send resumes and requests for applications to:
Superintendent Randy Griffith
Maplewood Career Center
7075 State Route 88
Ravenna, OH 44266
Phone: (330)296-2892, Ext. 551001
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