Customer Information Center Manager jobs in Wyoming

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative (FT)
  • Press-One Customer Care
  • Cheyenne, WY FULL_TIME
  • Customer Service Representative- Full-Time

    Help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions.

    You will be assisting customers with filing complaints, billing inquiries, and fulfillment issues. Our ideal applicant is very comfortable in a high-call volume environment and ready to stay busy!

    Job Requirements:
    • Required availability includes start times as early as 7 AM and ending at 4 PM.
    • Reliable internet connection (A minimum of 50 Mbps download speed).
    • PC or Laptop with at least Windows 8 or High Sierra IOS.
    • A dedicated, quiet workspace.
    • Excellent reading/writing skills.
    • Ability to work 25 hours per week, minimum.
    • Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM.
    • Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
    • Must live in Wyoming or Kansas.

    Other information:
    • Permanent position.
    • Monetary Incentives.
    • Training will be done remotely via ZOOM. 
    • Training is paid.
    • You will be paid weekly via direct deposit.
  • 22 Days Ago

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Customer Service Representative (Seasonal / FT)
  • Press-One Customer Care
  • Cheyenne, WY FULL_TIME
  • We seek individuals to assist us in managing subscription boxes for our customers.Position Overview:This role involves answering phone calls from the comfort of your own home.In order to be considered...
  • 5 Days Ago

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Health Information Management Manager
  • Hot Springs Health
  • Thermopolis, WY FULL_TIME
  • Hot Springs County Hospital District Job Description MANAGER OF HEALTH INFORMATION MANAGEMENT _______________________________________________________________________ DEPARTMENT: Health Information Man...
  • 10 Days Ago

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Lecturer,Asst - Wyoming Geographic Information Science Center
  • UW Candidate Experience
  • Laramie, WY FULL_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 2 Months Ago

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Travel Center Assistant Manager
  • Pilot Company
  • Wamsutter, WY FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 19 Days Ago

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Lube Center Manager
  • Valvoline - Express Care
  • Douglas, WY FULL_TIME
  • Lube Center Manager The best in the business. Lube Refiners, a Valvoline Express Care operator, is hiring a Lube Center Manager! Our managers act as trusted automotive maintenance experts, customer se...
  • Just Posted

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RN - Medical Oncology, FT Days 7a-7p
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/29/2024 12:00:00 AM

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RN- Critical Care-CVICU-FT, Nights (Greater Heights)
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/29/2024 12:00:00 AM

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Scada Engineer | 24-00078
  • ESPO Corporation
  • Spring Valley, NY
  • Job Title: SCADA ENGINEER Location: Spring Valley, NY (Hybrid) Duration: 6 month (possible contract to hire) JOB SUMMARY...
  • 3/29/2024 12:00:00 AM

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Computer Support Associate I
  • US Tech Solutions
  • Moline, IL
  • Role: Computer Support Associate Location: East Moline IL Duration: 12 Months contract with possible extension/hire (dep...
  • 3/29/2024 12:00:00 AM

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Account Manager
  • Kforce Inc
  • San Jose, CA
  • Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years w...
  • 3/29/2024 12:00:00 AM

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Architectural Manager
  • Cuhaci Peterson®
  • Orlando, FL
  • We asked a current Manager why they like doing this job for CP and his reply was "The atmosphere we've created is someth...
  • 3/29/2024 12:00:00 AM

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TM Hard Surface Sales
  • Goddard Mason Executive Search
  • Atlanta, GA
  • Territory Sales Manager Goddard Mason Executive Search Florida, United States (Hybrid) Save Apply Goddard Mason Executiv...
  • 3/29/2024 12:00:00 AM

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BDC Representative Opportunity at Exotic Car Trader
  • Exotic Car Trader
  • Fort Lauderdale, FL
  • Join the dynamic team at Exotic Car Trader! We are on the lookout for a Business Development Center (BDC) Representative...
  • 3/29/2024 12:00:00 AM

Wyoming (/waɪˈoʊmɪŋ/ (listen)) is a state in the mountain region of the western United States. The state is the 10th largest by area, the least populous, and the second most sparsely populated state in the country. Wyoming is bordered on the north by Montana, on the east by South Dakota and Nebraska, on the south by Colorado, on the southwest by Utah, and on the west by Idaho and Montana. The state population was estimated at 577,737 in 2018, which is less than 31 of the most populous U.S. cities including Denver in neighboring Colorado. Cheyenne is the state capital and the most populous city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$91,308 to $124,599

Customer Information Center Manager in Atlantic City, NJ
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December 08, 2019
Customer Information Center Manager in Chattanooga, TN
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December 22, 2019
Customer Information Center Manager in Salt Lake City, UT
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January 19, 2020