Customer Information Center Manager jobs in West Virginia

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Project Manager
  • COMTEC INFORMATION SYSTEMS
  • Orlando, WV CONTRACTOR,FULL_TIME
  • Position: Project Manager Internal 3

    Location: Boulevard Orlando, WV - 32817

    Duration: 12 Months

    How you will make an impact:

    • This Project Manager role usually starts with participation in tendering phase, contribute during contract formulation and project requirements.
    • To ensure coherent contract execution you will need to analyze contractual special requirements, review contract specifications and schedule / reporting requirements with internal stakeholders.
    • A solid project plan is the basis for success. Therefore, leading the development of project plans activity to assure effective execution by the project team and monitor progress to ensure compliance with the pre-determined execution plan.
    • A timetable of all activities requires you to coordinate preparation and execution of engineering schedules,
    • Monetary success of the company will rely on the PM’s responsibility to monitor and report financial development during the project (budget vs actuals). This also entails the preparation or coordination of progress billings, pursue timely payments from the customer and authorizes payments to material suppliers and subcontractors.
    • Your participation in project reviews, acceptance testing, handles the completion of all close out documentation such as As-built drawings, system operating instructions, transfers or excess materials, billings, collections and payments, and all project records is a given for effective project execution
    • You also will proactively handling management of Contract, Claim and Risk. Development of opportunities for Change orders and negotiations with customer. Identify potential problems and device contingency plans.
    • A critical part in the PM world is communication. Your role will also entail to develop and deliver monthly project reports, customer progress reports, customer change proposals, and presentations to management and internal / external stakeholders.

    What You Bring

    • Education: Engineering degree, preferably in Mechanical/Production engineering

    • Previous project management experience (4-5 years) including management/oversight of project profit and loss and leading cross functional teams. 5-year experience in managing international projects and customers.

    • Excellent technical, oral and written communication skills.
    • Good presentation skills.
    • Experience of managing Steam Turbine projects or similar heavy machinery equipment
    • Good leadership skills
    • The ability to work independently.
    • Proficiency in computer systems, including MS Word, Excel, PowerPoint etc.
    • Must possess influence skills to deal effectively within matrix reporting structure.
    • 10% travel- PM may need to travel to project sites to participate in customer meetings, customer witness points and project reviews.

    • The candidate must have PMP or IPMA Certification. This requirement will transition to IPMA Certification by 2026. The candidate will be expected to complete the IPMA Certification by the start date

    Job Types: Full-time, Contract

    Salary: $45.00 - $50.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

  • 2 Months Ago

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HIM Results Distribution Analyst 2 -- Health Information Management -- Document Center Building
  • Charleston Area Medical Center (CAMC) Health System
  • Charleston, WV FULL_TIME
  • Job Summary Provide support to the Health Information Management area by monitoring failed fax queues, processing proxy requests, daily fax distribution of results, processing incoming medical record ...
  • 14 Days Ago

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Manager Practice Operations - Access Center
  • Berkeley Medical Center
  • Martinsburg, WV FULL_TIME
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
  • 8 Days Ago

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Customer Care Center Specialist
  • City National Bank of WV
  • Cross, WV FULL_TIME
  • Summary Description Provides excellent customer service, ensuring that all customer needs are met. Answers in-bound customer phone calls and successfully resolves service related issues concerning deb...
  • Just Posted

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Customer Support Center Representative
  • BearCom
  • Wheeling, WV OTHER
  • Job Details Job Location: Wheeling WV - Wheeling, WV Salary Range: Undisclosed DescriptionAbout BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40 Years Indu...
  • 12 Days Ago

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Customer Support Center Representative
  • BearCom
  • Wheeling, WV OTHER
  • Job Details Job Location: Wheeling WV - Wheeling, WV Salary Range: Undisclosed DescriptionAbout BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40 Years Indu...
  • 12 Days Ago

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Nuclear Medicine Tech
  • Lovelace Medical Center
  • Albuquerque, NM
  • Overview Join our team as a PRN Nuclear Medicine Tech in Albuquerque, NM. Fulfilling your purpose begins here: People Fi...
  • 5/10/2024 12:00:00 AM

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Respiratory Therapist RRT
  • Lovelace Medical Center
  • Albuquerque, NM
  • Overview Join our team as a night shift, full-time, Registered Respiratory Therapist (RRT) in Albuquerque, NM. Fulfillin...
  • 5/10/2024 12:00:00 AM

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Respiratory Therapist RRT
  • Lovelace Medical Center
  • Albuquerque, NM
  • Overview Join our team as a day shift, full-time, Registered Respiratory Therapist (RRT) in Albuquerque, NM. Fulfilling ...
  • 5/10/2024 12:00:00 AM

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Registered Respiratory Therapist / RRT
  • Lovelace Medical Center
  • Albuquerque, NM
  • Overview Join our team as a day shift, full-time, Pulmonary Registered Respiratory Therapist (RRT) in Albuquerque, NM. F...
  • 5/10/2024 12:00:00 AM

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Internet Tech Support Representative I
  • Mediacom Communications Corporation
  • Quad Cities, IL
  • Position : Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coas...
  • 5/10/2024 12:00:00 AM

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Internet Tech Support Representative I
  • Mediacom Communications Corporation
  • Red Oak, IA
  • Position : Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coas...
  • 5/10/2024 12:00:00 AM

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Customer Sales & Service Rep I, Customer Sales
  • Mediacom Communications Corporation
  • West Des Moines, IA
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 5/10/2024 12:00:00 AM

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Internet Tech Support Representative I
  • Mediacom Communications Corporation
  • West Des Moines, IA
  • Position : Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coas...
  • 5/10/2024 12:00:00 AM

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$89,876 to $122,638

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